When evaluating post-purchase survey tools for SaaS companies, Retently, Survicate, and Promoter.io are frequently compared. Each offers distinct features tailored to different business needs.
Core Features and Functionality
Retently specializes in NPS, CSAT, and CES surveys, offering multi-channel distribution via email, in-app, and Intercom. It supports both regular and transactional NPS campaigns, with features like survey automation, advanced reporting, and AI-powered feedback analysis. Integrations include platforms like Shopify, Zendesk, and Salesforce. (retently.com)
Survicate provides multi-channel surveys, including email, website pop-ups, in-product, and mobile app surveys. It offers over 15 question types, advanced targeting, and AI-driven analytics. Integrations encompass tools such as HubSpot, Intercom, and Salesforce. (survicate.com)
Promoter.io focuses on NPS surveys delivered via email, supporting regular NPS campaigns. It includes features like survey automation, reporting, and integrations with platforms like Salesforce and HubSpot. (retently.com)
Pricing and Value
Retently's pricing starts at $50 per month for the Basic plan, which includes 2,500 monthly surveys, 3 survey campaigns, and 3 user seats. The Essential plan is priced at $179 per month, offering 10,000 monthly surveys, 10 survey campaigns, and 10 user seats. The Professional plan costs $359 per month, providing 20,000 monthly surveys, 20 survey campaigns, and 20 user seats. (capterra.com)
Survicate offers a free plan with up to 25 survey responses per month. Paid plans start at $56 per month for the Growth plan, which includes 100 monthly responses, 5 user seats, and access to all integrations. The Starter plan is priced at $89 per month, offering 100, 250, or 500 monthly responses, 5 user seats, and additional features like multilingual surveys and AI analytics. (help.survicate.com)
Promoter.io's pricing begins at $99 per month for the Start plan, which includes 2,500 monthly surveys and 1 user seat. The Growth plan is priced at $249 per month, offering 10,000 monthly surveys and 5 user seats. The Enterprise plan is available at a custom price, providing 20,000 monthly surveys and 10 user seats. (retently.com)
Ease of Setup and Use
Retently offers an intuitive user interface with self-explanatory menu icons and easy access to campaigns and automation options. The platform is designed for quick onboarding without a steep learning curve. (retently.com)
Survicate provides a user-friendly interface with a visual logic tree for survey targeting and customization. The platform supports easy survey creation through AI and templates, facilitating rapid deployment. (survicate.com)
Promoter.io's dashboard is well-organized, offering easy navigation and access to survey results. However, some users have reported issues with test email displays and clarity in NPS score reporting. (retently.com)
Integrations
Retently offers 12 native integrations, including Shopify, Zendesk, and Salesforce, along with over 1,300 Zapier integrations and custom API options. (retently.com)
Survicate integrates with 25 platforms, including HubSpot, Intercom, and Salesforce, and provides over 1,300 Zapier integrations and custom API options. (survicate.com)
Promoter.io offers 8 native integrations, including Salesforce and HubSpot, along with over 1,300 Zapier integrations and custom API options. (retently.com)
Customer Support and Documentation
Retently provides 24/7 customer support through email and live chat, with a dedicated support team ensuring prompt assistance. (retently.com)
Survicate offers human support with response times under 5 minutes, along with a comprehensive knowledge base and community forums. (survicate.com)
Promoter.io offers support via email and live chat, with priority support available on higher-tier plans. (retently.com)
Best-Fit Customer Profile
Retently is suitable for SaaS and eCommerce businesses seeking a comprehensive customer experience management platform with multi-channel survey capabilities and advanced analytics. (retently.com)
Survicate is ideal for companies needing multi-channel survey distribution with advanced targeting and AI-driven analytics, suitable for continuous feedback collection. (survicate.com)
Promoter.io is best for businesses focused on NPS surveys delivered via email, requiring regular NPS campaigns and integrations with CRM platforms. (retently.com)
Comparison Table
| Feature | Retently | Survicate | Promoter.io |
|---|---|---|---|
| Survey Channels | Email, In-App, Intercom | Email, Link, Website, In-Product, Mobile App, Iframe Embeds, Kiosk Mode | |
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES | NPS |
| Integrations | 12 Native, 1,300+ Zapier, Custom API | 25 Native, 1,300+ Zapier, Custom API | 8 Native, 1,300+ Zapier, Custom API |
| Pricing |
