When evaluating attribution survey tools, Retently, Survicate, and Promoter.io are frequently compared due to their specialized features and target audiences.
Retently
Retently is a customer experience (CX) survey platform tailored for e-commerce businesses, offering NPS, CSAT, and CES surveys.
Core Features and Functionality
- Survey Types: NPS, CSAT, CES
- Survey Delivery Channels: Email, in-app widgets, web pop-ups, kiosks, SMS
- Integrations: Shopify, Gorgias, Klaviyo, Yotpo, and more
- Analytics: AI-powered sentiment analysis, issue detection, product or agent dashboards
- Automation: Automated recurring surveys, survey reminders, email follow-ups, webhook events
Pricing Model
Retently offers tiered pricing:
- Ecommerce Basic: $49/month for 1,000 surveys, 10 campaigns, and 1 user seat
- Ecommerce Pro: $299/month for 20,000 surveys, 10 campaigns, and 10 user seats
- Enterprise: Starting from $599/month for 10,000 surveys, 10 campaigns, and 10 user seats
All plans include a 14-day free trial. (retently.com)
Ease of Setup and Use
Retently provides a user-friendly interface with customizable survey designs and straightforward integration processes.
Integrations
Retently integrates with platforms like Shopify, Gorgias, Klaviyo, and Yotpo, facilitating seamless data synchronization.
Customer Support and Documentation
Support includes email assistance, live chat, and a comprehensive knowledge base.
Best-Fit Customer Profile
Ideal for e-commerce businesses seeking to enhance customer experience through targeted feedback at various touchpoints.
Survicate
Survicate is a multi-channel survey platform offering website and in-product surveys, suitable for diverse business needs.
Core Features and Functionality
- Survey Types: NPS, CSAT, CES
- Survey Delivery Channels: Email, in-app widgets, web pop-ups
- Integrations: Over 25 native integrations, including HubSpot, Intercom, and Salesforce
- Analytics: Insights Hub, Research Assistant, AI-powered analysis
- Automation: Automated survey triggers, advanced targeting, multilingual surveys
Pricing Model
Survicate offers several pricing tiers:
- Free: 25 responses/month with core features
- Starter: $89/month for 100 responses/month, 2 active surveys, and up to 5 teammates
- Growth: $114/month for unlimited surveys, advanced targeting, and up to 10 teammates
- Pro: $349/month for custom response pools, deep integrations, and multi-survey dashboards
- Enterprise: $569/month for full access, HIPAA compliance, and white-glove onboarding
All plans include a 10-day free trial. (survicate.com)
Ease of Setup and Use
Survicate offers an intuitive setup process with customizable survey templates and straightforward integration options.
Integrations
Survicate integrates with over 25 platforms, including HubSpot, Intercom, and Salesforce, enabling comprehensive data collection.
Customer Support and Documentation
Support includes email assistance, live chat, and a detailed knowledge base.
Best-Fit Customer Profile
Suitable for businesses of all sizes seeking a versatile survey platform with multi-channel capabilities.
Promoter.io
Promoter.io is a dedicated NPS platform focusing on automatic scheduling and lifecycle measurement.
Core Features and Functionality
- Survey Type: NPS
- Survey Delivery Channels: Email
- Integrations: Salesforce, HubSpot, and other CRM platforms
- Analytics: Real-time reporting, trend analysis, and segmentation
- Automation: Automated survey scheduling, follow-ups, and alerts
Pricing Model
Promoter.io offers tiered pricing:
- Starter: $99/month for up to 1,000 responses
- Growth: $199/month for up to 5,000 responses
- Enterprise: Custom pricing for over 5,000 responses
All plans include a 14-day free trial.
Ease of Setup and Use
Promoter.io provides a straightforward setup with guided workflows and user-friendly interfaces.
Integrations
Integrates with Salesforce, HubSpot, and other CRM platforms, facilitating seamless data synchronization.
Customer Support and Documentation
Offers email support, live chat, and a comprehensive knowledge base.
Best-Fit Customer Profile
Ideal for businesses focused on NPS measurement and seeking automated scheduling and lifecycle tracking.
Three-Way Comparison
| Feature | Retently | Survicate | Promoter.io |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES | NPS |
| Survey Channels | Email, in-app widgets, web pop-ups, kiosks, SMS | Email, in-app widgets, |
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
