When evaluating customer feedback platforms for retail businesses, it's essential to consider tools that align with your specific needs. Retently, UserLoop, and Zigpoll are three such platforms, each offering unique features tailored to different aspects of customer feedback collection.

Retently

Retently specializes in Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys, focusing on e-commerce applications.

Core Features and Functionality

• Survey Types: NPS, CSAT, and CES surveys.
• Customization: Offers customizable templates and automated reporting.
• Response Collection: Supports email, SMS, and in-app surveys.
• Analytics: Provides response tracking, segmentation, and analytics.

Pricing Model

Retently's pricing starts at $49 per month for the Ecommerce Basic plan, which includes 300 responses per month and basic features. The Ecommerce Pro plan at $299 per month offers 1,000 responses and advanced features. An Enterprise plan is available with custom pricing.

Ease of Setup and Use

Retently offers easy integration with Shopify, with a simple setup process. The platform is intuitive, enabling merchants to create and manage surveys without extensive training.

Integrations

Integrates with Shopify, Zapier, and various CRM systems, allowing merchants to connect survey data with their existing tools.

Customer Support and Documentation

Provides customer support via email and live chat, along with detailed documentation and tutorials to assist merchants.

Best-Fit Customer Profile

Retently suits merchants focused on measuring customer satisfaction through NPS, CSAT, and CES surveys, aiming to improve customer experience and loyalty.

UserLoop

UserLoop is an AI-powered survey platform designed to help Shopify merchants gather customer feedback through post-purchase surveys, quizzes, and video testimonials.

Core Features and Functionality

• Survey Types: Post-purchase surveys, quizzes, and video testimonials.
• AI Analytics: Offers AI-driven analytics and automated insights.
• Multi-Language Support: Supports multiple languages for a global reach.
• Integrations: Integrates with platforms like Klaviyo and Meta Conversion API.

Pricing Model

UserLoop offers a free plan with limited features. Paid plans start at $19 per month, providing unlimited responses, advanced reporting, and integrations. Higher tiers offer additional features like AI insights and chat.

Ease of Setup and Use

UserLoop's setup is straightforward, with guided installation through the Shopify app. The interface is user-friendly, allowing merchants to deploy surveys quickly without technical expertise.

Integrations

Integrates with Shopify, Klaviyo, Slack, and Meta Conversion API, facilitating seamless data flow and workflow automation.

Customer Support and Documentation

Provides responsive customer support and comprehensive documentation, including setup guides and best practices.

Best-Fit Customer Profile

UserLoop is ideal for Shopify Plus merchants seeking AI-driven insights and a comprehensive feedback platform to enhance customer engagement and retention.

Zigpoll

Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys designed specifically for e-commerce.

Core Features and Functionality

• Survey Types: Post-purchase, on-site, and exit-intent surveys.
• Zero-Party Data Collection: Focuses on collecting zero-party data to enhance customer engagement.
• Customization: Offers flexible survey options with multiple question types.
• User Interface: Features a clean and intuitive user interface.

Pricing Model

Zigpoll offers a free plan with basic features. Paid plans start at $25 per month, providing additional features and higher response limits. Pricing scales with response volume, making it accessible for businesses of various sizes.

Ease of Setup and Use

Zigpoll integrates seamlessly with Shopify, offering a no-code setup process. The platform is designed for ease of use, enabling merchants to deploy surveys without technical expertise.

Integrations

Integrates natively with Shopify, providing a seamless experience for Shopify store owners.

Customer Support and Documentation

Offers responsive customer support and a detailed knowledge base to assist merchants.

Best-Fit Customer Profile

Zigpoll is well-suited for Shopify merchants seeking an affordable, easy-to-use solution with multiple survey triggers and a focus on zero-party data privacy.

Three-Way Comparison