When evaluating customer experience (CX) feedback tools for Shopify Plus merchants, Retently, Wootric, and UserLoop are frequently compared. Each offers unique features tailored to different business needs.
Retently
Features
Retently provides NPS, CSAT, and CES surveys with multi-channel distribution, including email, web pop-ups, and in-app surveys. It offers AI-powered feedback classification and topic analytics, along with advanced reporting and benchmarking. Integrations include Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, and Salesforce. (retently.com)
Pricing Model
Retently offers tiered pricing:
Ecommerce Basic: $49 per month for 1,000 surveys, 10 campaigns, and 1 user seat.
Ecommerce Pro: $299 per month for 20,000 surveys, 10 campaigns, and 10 user seats.
Enterprise: Starting from $599 per month, offering custom integrations and dedicated support. (retently.com)
Pros
Tailored for ecommerce with Shopify integration.
AI-driven analytics for actionable insights.
Flexible pricing to accommodate various business sizes.
Cons
Higher-tier plans may be costly for small businesses.
Some advanced features are limited to higher-tier plans.
Best-Fit Customer Profile
Ideal for Shopify Plus merchants seeking a comprehensive CX platform with advanced analytics and multi-channel survey capabilities.
Wootric
Features
Wootric specializes in real-time NPS, CSAT, and CES micro-surveys for B2B SaaS. It offers multiple delivery channels, including web app, mobile app, email, link, and Intercom Messenger. Key features include auto-categorization of feedback themes, advanced survey targeting, and integrations with Salesforce, Zapier, Slack, Intercom, Zendesk, Freshdesk, Mixpanel, Segment, HubSpot, ServiceNow, Microsoft, and Heap. (wootric.com)
Pricing Model
Wootric provides several plans:
Professional: One journey point, up to five seats.
Growth: Three journey points, up to 10 seats.
Voice of the Customer: Includes all Growth features plus CXInsight™, text and sentiment analytics, and custom dashboards. (wootric.com)
Pros
Real-time feedback collection.
Advanced analytics with CXInsight™.
Multiple integration options.
Cons
Primarily designed for B2B SaaS; may not fully align with ecommerce needs.
Pricing details are not publicly disclosed; potential customers need to contact Wootric for information. (wootric.com)
Best-Fit Customer Profile
Suitable for B2B SaaS companies seeking real-time CX feedback with advanced analytics.
UserLoop
Features
UserLoop offers AI-powered post-purchase surveys and automated insights specifically designed for Shopify merchants. It provides customizable survey templates, automated feedback collection, and integration with Shopify for seamless data synchronization.
Pricing Model
UserLoop's pricing is not publicly disclosed; interested parties should contact UserLoop directly for current rates.
Pros
Tailored for Shopify merchants.
Automated feedback collection.
AI-driven insights.
Cons
Limited information on integrations beyond Shopify.
Pricing transparency is lacking.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking automated post-purchase surveys with AI-driven insights.
Three-Way Comparison
| Feature/Tool | Retently | Wootric | UserLoop |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES | Post-purchase surveys |
| Integrations | Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce | Salesforce, Zapier, Slack, Intercom, Zendesk, Freshdesk, Mixpanel, Segment, HubSpot, ServiceNow, Microsoft, Heap | Shopify |
| Pricing | $49–$299 per month; Enterprise from $599 per month | Contact for pricing | Contact for pricing |
| Target Audience | Ecommerce brands, especially Shopify Plus merchants | B2B SaaS companies | Shopify merchants |
| AI Analytics | Yes | Yes (CXInsight™) | Yes |
| Multi-Channel Surveys | Yes | Yes | Yes |
Situational Recommendations
For Shopify Plus Merchants Seeking Comprehensive CX Management: Retently offers a robust platform with multi-channel surveys and AI-driven analytics, making it suitable for merchants aiming to enhance customer experience across various touchpoints.
For B2B SaaS Companies Requiring Real-Time Feedback: Wootric's real-time micro-surveys and advanced analytics are tailored for B2B SaaS environments, providing immediate insights into customer sentiment.
For Shopify Merchants Focused on Post-Purchase Insights: UserLoop specializes in post-purchase surveys with automated insights, ideal for Shopify merchants looking to gather feedback after transactions.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit
