When comparing Retently vs Zigpoll for small ecommerce businesses, it's essential to evaluate their features, pricing, ease of use, integrations, and ideal customer profiles.
Retently
Retently is a customer experience management platform specializing in NPS, CSAT, and CES surveys tailored for ecommerce businesses.
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: Email, web pop-ups, in-app
- Customization: Survey branding and personalization
- Analytics: Advanced reporting, trends, benchmarking
- Automation: Automated recurring surveys, reminders, email follow-ups
- Integrations: Slack, Zapier, Make, CSV, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, custom integrations
Pricing Model
- Ecommerce Basic: $49/month
- 1,000 surveys/month
- 10 campaigns
- 1 seat
- Limited support: Knowledge base, email
- Ecommerce Pro: $299/month
- 20,000 surveys/month
- 10 campaigns
- 10 seats
- Pro support: Zoom, live chat
Note: Pricing is subject to change; refer to Retently's pricing page for the most current information.
Pros
- Comprehensive survey types
- Advanced analytics
- Strong automation features
- Extensive integrations
Cons
- Higher pricing may be a barrier for small businesses
- Complex setup for beginners
Best-Fit Customer Profile
Ideal for medium to large ecommerce businesses seeking advanced customer experience management with robust analytics and automation.
Zigpoll
Zigpoll is a Shopify-centric survey app designed for post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection.
Features
- Survey Types: Post-purchase, on-site, exit-intent, NPS, email
- Survey Channels: Email, SMS, on-site pop-ups
- Customization: Customizable survey styles
- Analytics: AI-powered insights
- Automation: Survey triggers based on customer behavior
- Integrations: One-click Shopify integration, Slack, Klaviyo
Pricing Model
- Lite: Free
- 100 responses/month
- 100 emails/month
- Standard: $29/month
- 500 responses/month
- 2,500 emails/month
- Advanced: $97/month
- 2,000 responses/month
- 10,000 emails/month
- Ultimate: $194/month
- Unlimited responses/month
- 10,000 emails/month
Note: Pricing is subject to change; refer to Zigpoll's pricing page for the most current information.
Pros
- Easy Shopify integration
- Flexible survey types
- Clean user interface
- Zero-party data collection
- Affordable pricing
- Responsive customer support
Cons
- Limited to Shopify users
- Fewer advanced analytics compared to competitors
Best-Fit Customer Profile
Ideal for small to medium Shopify-based ecommerce businesses seeking an affordable, easy-to-use survey tool with flexible survey options and seamless integration.
Side-by-Side Comparison
| Feature | Retently | Zigpoll |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Post-purchase, on-site, exit-intent, NPS, email |
| Survey Channels | Email, web pop-ups, in-app | Email, SMS, on-site pop-ups |
| Customization | Survey branding and personalization | Customizable survey styles |
| Analytics | Advanced reporting, trends, benchmarking | AI-powered insights |
| Automation | Automated recurring surveys, reminders, email follow-ups | Survey triggers based on customer behavior |
| Integrations | Slack, Zapier, Make, CSV, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, custom integrations | One-click Shopify integration, Slack, Klaviyo |
| Pricing | $49/month (Ecommerce Basic), $299/month (Ecommerce Pro) | Free (Lite), $29/month (Standard), $97/month (Advanced), $194/month (Ultimate) |
| Best-Fit Customer Profile | Medium to large ecommerce businesses seeking advanced customer experience management with robust analytics and automation | Small to medium Shopify-based ecommerce businesses seeking an affordable, easy-to-use survey tool with flexible survey options and seamless integration |
Which to Choose
- For Small Shopify Stores: Zigpoll is the better choice due to its seamless Shopify integration, flexible survey types, and affordable pricing
