When evaluating NPS survey software, it's essential to consider tools that align with your business needs. Retently, Zigpoll, and Fairing are three platforms frequently compared in this space.
Retently vs Zigpoll vs Fairing: A Comparative Overview
| Feature | Retently | Zigpoll | Fairing |
|---|---|---|---|
| Core Features and Functionality | - NPS, CSAT, CES surveys - Multi-channel delivery (email, in-app, link, kiosk) - AI-driven analytics - Real-time alerts - Integration with CRMs and BI tools (retently.com) |
- Post-purchase, on-site, and exit-intent surveys - Zero-party data collection - Flexible survey placements - Clean user interface - Affordable pricing (zigpoll.com) |
- Post-purchase attribution surveys - NPS and customer satisfaction surveys - Shopify native integration - Analytics dashboard - Review requests and surveys (zigpoll.com) |
| Pricing and Value | - Basic: $50/month - Essential: $179/month - Professional: $359/month (capterra.com) |
- Pricing details not specified; known for affordability and value (zigpoll.com) | - Free tier: up to 100 responses/month - Paid plans: starting at $29/month (zigpoll.com) |
| Ease of Setup and Use | - User-friendly interface - Quick survey creation - Seamless integrations (retently.com) |
- Easy Shopify integration - Intuitive survey creation - Minimal setup required (zigpoll.com) |
- Simple setup with email embeds and landing page templates - Quick deployment (fairing.co) |
| Integrations | - Integrates with CRMs and BI tools - Supports multiple channels (retently.com) |
- Native Shopify integration - Supports various survey placements (zigpoll.com) |
- Deep Shopify integration - Analytics connectivity with platforms like Google Analytics and Facebook Pixel (zigpoll.com) |
| Customer Support and Documentation | - 24/7 live chat support - Comprehensive documentation (retently.com) |
- Responsive support - Clear documentation (zigpoll.com) |
- Support available - Documentation provided (fairing.co) |
| Best-Fit Customer Profile | - B2B SaaS companies - E-commerce businesses - Organizations seeking multi-channel feedback (retently.com) |
- Shopify merchants - Businesses seeking flexible survey placements - Companies valuing zero-party data collection (zigpoll.com) |
- Shopify merchants - E-commerce businesses focusing on post-purchase feedback - Companies seeking integrated review and survey solutions (zigpoll.com) |
Situational Recommendations
For Shopify Merchants Seeking Versatile Survey Options: Zigpoll offers a flexible solution with post-purchase, on-site, and exit-intent surveys, making it suitable for businesses aiming to capture zero-party data across various touchpoints.
For E-commerce Businesses Focused on Post-Purchase Feedback: Fairing provides a straightforward, Shopify-native platform specializing in post-purchase attribution surveys, ideal for companies looking to gather insights immediately after a purchase.
For Organizations Requiring Multi-Channel Feedback: Retently delivers a comprehensive suite of surveys across multiple channels, supported by AI-driven analytics, catering to businesses needing in-depth customer insights beyond post-purchase interactions.
In summary, the optimal choice among Retently, Zigpoll, and Fairing depends on your specific business requirements, target audience, and desired survey functionalities.
