When evaluating NPS survey software for Shopify stores, it's essential to consider tools that integrate seamlessly with the platform, offer diverse survey options, and provide actionable insights. Retently, Zigpoll, and Fairing are three prominent solutions tailored for e-commerce businesses.

Retently

Retently is a customer experience management platform specializing in NPS, CSAT, and CES surveys, designed to enhance customer feedback collection and analysis.

Features

• Survey Types: Offers NPS, CSAT, and CES surveys.
• Multi-Channel Surveys: Supports email, SMS, and on-site surveys.
• Custom Branding: Allows survey customization to align with brand identity.
• Advanced Reporting: Provides trend analysis and benchmarking.
• AI-Powered Analytics: Utilizes AI for feedback classification and topic analytics.
• Integrations: Connects with platforms like Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, and Salesforce.

Pricing Model

Retently offers tiered pricing based on survey volume and features:

• Ecommerce Basic: $49/month for up to 1,000 surveys and 10 campaigns.
• Ecommerce Pro: $299/month for up to 20,000 surveys and 10 campaigns.
• Enterprise: Custom pricing for larger enterprises.

All plans include a 14-day free trial. (retently.com)

Pros

• Comprehensive Survey Options: Supports multiple survey types suitable for various customer experience metrics.
• Advanced Analytics: Provides in-depth reporting and AI-driven insights.
• Custom Branding: Ensures surveys align with brand aesthetics.

Cons

• Pricing: Higher-tier plans may be cost-prohibitive for small businesses.
• Complexity: The extensive feature set may require a learning curve.

Best-Fit Customer Profile

Ideal for medium to large e-commerce businesses seeking a comprehensive customer experience management solution with advanced analytics capabilities.

Zigpoll

Zigpoll is a Shopify-centric survey app designed for post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection.

Features

• Survey Types: Post-purchase, on-site, and exit-intent surveys.
• Zero-Party Data Collection: Gathers data directly from customers, enhancing personalization.
• AI-Powered Insights: Analyzes responses to provide actionable insights.
• Customizable Surveys: Offers various question formats and styling options.
• Integrations: Seamlessly integrates with Shopify, Klaviyo, and other platforms.

Pricing Model

Zigpoll provides a free plan and several paid tiers:

• Lite: Free plan with up to 100 responses per month.
• Standard: $29/month for up to 500 responses.
• Advanced: $97/month for up to 2,000 responses.
• Ultimate: $194/month for unlimited responses.

All plans include unlimited surveys and AI-powered insights. (zigpoll.com)

Pros

• Shopify Integration: Easy setup and seamless integration with Shopify stores.
• Flexible Survey Options: Supports various survey types tailored for e-commerce.
• Affordable Pricing: Offers a free plan and reasonably priced paid tiers.
• User-Friendly Interface: Clean and intuitive design for easy survey creation.

Cons

• Limited Advanced Features: May lack some advanced analytics found in other platforms.
• Scaling Limitations: Higher-tier plans may be necessary for larger stores with extensive survey needs.

Best-Fit Customer Profile

Best suited for small to medium Shopify stores looking for an affordable and easy-to-use survey tool with strong integration capabilities.

Fairing

Fairing is a Shopify post-purchase attribution survey app that offers deep analytics integrations.

Features

• Survey Types: Post-purchase attribution surveys.
• Analytics Integrations: Connects with platforms like Google Analytics and Facebook Ads.
• Customizable Surveys: Allows for survey personalization to match brand identity.
• Real-Time Reporting: Provides immediate insights into customer feedback.
• Integrations: Integrates with Shopify and major analytics platforms.

Pricing Model

Fairing offers tiered pricing based on features and survey volume:

• Basic: $29/month for up to 500 responses.
• Pro: $79/month for up to 2,000 responses.
• Enterprise: Custom pricing for larger enterprises.

All plans include a 14-day free trial.

Pros

• Post-Purchase Focus: Specializes in gathering feedback immediately after purchase, providing valuable insights into customer satisfaction.
• Deep Analytics Integrations: Connects with major analytics platforms for comprehensive data analysis.
• Customizable Surveys: Ensures surveys align with brand aesthetics.

Cons

• **Limited