When evaluating customer loyalty platforms for ecommerce, it's essential to consider how Rivo and BON Loyalty align with your business needs. Both platforms offer unique features tailored to different merchant profiles.
Rivo vs BON Loyalty for ecommerce
Rivo and BON Loyalty are Shopify-integrated platforms designed to enhance customer retention through loyalty programs, referrals, and memberships. Rivo focuses on providing advanced customization and integration capabilities, while BON Loyalty emphasizes ease of use and comprehensive features suitable for a broad range of merchants.
Core Features and Functionality
Rivo offers a fully customizable loyalty and referral platform built exclusively for Shopify Plus merchants. It includes features such as points-based programs, VIP tier automation based on spend, points earned, or orders placed, and a developer toolkit with REST API, JavaScript API, and native Liquid metafields for custom integrations. Additionally, Rivo provides 24/7 live chat support and integrates seamlessly with platforms like Klaviyo, Gorgias, and Postscript. (rivo.io)
BON Loyalty positions itself as the "ultimate customer retention platform," emphasizing ease of use and comprehensive features like points, VIP tiers, and referrals. It offers effortless setup, cross-channel integration including in-store POS, and a B2B loyalty program with exclusive tiered rewards. BON Loyalty also supports over 250 displayed languages simultaneously, catering to a global audience. (fixmystore.com)
Pricing and Value
Rivo provides a free plan supporting up to 200 monthly orders, with paid plans ranging from $49 to $499 per month. The $49/month plan includes all features, while the $499/month plan offers advanced capabilities like checkout extensions, custom integrations, and the Rivo Developer Toolkit. (pickyourapp.com)
BON Loyalty offers a free plan with basic features, and its paid plans start at $99 per month for up to 2,500 orders. Advanced features such as point and reward expiration are available at $25 per month, and VIP tiers are offered at $99 per month. (bonloyalty.com)
Ease of Setup and Use
Rivo emphasizes a modern, Shopify-native architecture that integrates directly into Shopify's infrastructure using theme app extensions and checkout extensions. This approach ensures a seamless user experience with minimal friction. (rivo.io)
BON Loyalty highlights its effortless setup, claiming that merchants can launch their customer loyalty point program in just minutes. The platform is designed for ease of use, making it accessible for merchants without extensive technical resources. (fixmystore.com)
Integrations
Rivo integrates with Shopify POS, checkout, customer accounts, Shopify Flow, Klaviyo, Gorgias, Postscript, Attentive, Fuego, and Status. (pickyourapp.com)
BON Loyalty integrates with Shopify POS, checkout, customer accounts, Shopify Flow, Fera Product Reviews, LAI Product Reviews, Judge.me Product Reviews, Headless - Hydrogen, PageFly Landing Page Builder, and Klaviyo: Email Marketing & SMS. (pickyourapp.com)
Customer Support and Documentation
Rivo offers 24/7 live chat support on all plans, including the free tier, ensuring merchants have access to assistance whenever needed. (pickyourapp.com)
BON Loyalty provides comprehensive support, including a knowledge base, email support, and live chat, with a focus on customer service and ease of use. (fixmystore.com)
Best-Fit Customer Profile
Rivo is ideal for fast-growing DTC brands on Shopify Plus seeking advanced customization, seamless Shopify integration, and sophisticated developer tools. Its focus on modern architecture and integration capabilities makes it suitable for merchants requiring a high degree of customization and technical flexibility. (rivo.io)
BON Loyalty appeals to merchants prioritizing ease of use, multi-language support (over 250 languages), and B2B capabilities. Its emphasis on effortless setup and comprehensive features makes it suitable for a broad range of merchants, including those with in-store and B2B needs. (fixmystore.com)
Comparison Table
| Feature | Rivo | BON Loyalty |
|---|---|---|
| Pricing | Free up to 200 orders/month; Paid plans: $49-$499/month | Free plan; Paid plans: $99/month (up to 2,500 orders), $25/month (point & reward expiration), $99/month (VIP tiers) |
| Core Features | Points-based programs, VIP tiers, developer toolkit, 24/7 live chat support | Points, VIP tiers, referrals, B2B loyalty program, multi-language support (250+ languages) |
| Integrations | Shopify POS, checkout, customer accounts, Shopify Flow, Klaviyo, Gorgias, Postscript | Shopify POS, checkout, customer accounts, Shopify Flow, Fera Product Reviews, LAI Product Reviews, Judge.me Product Reviews, Headless - Hydrogen, PageFly Landing Page Builder, Klaviyo: Email Marketing & SMS |
| Ease of Use | Modern Shopify-native architecture, seamless integration | Effortless setup, user-friendly interface |
| Customer Support | 24/7 live chat support on all plans | Knowledge base, email support, live chat |
| Best-Fit Customer Profile | Fast-growing DTC brands on Shopify Plus needing advanced customization and integration | Merchants prioritizing ease of use, multi-language support, and B2B capabilities |
Which to Choose
For Fast-Growing DTC Brands on Shopify Plus: Rivo is well-suited for merchants seeking advanced customization, seamless Shopify integration, and sophisticated developer tools.
For Merchants Prioritizing Ease of Use and Multi-Language Support: BON Loyalty is ideal for those looking for a user-friendly platform with comprehensive features, including multi-language support and B2B capabilities.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing valuable insights into customer behavior and preferences.
