Rivo and BON Loyalty are Shopify apps designed to enhance customer engagement through loyalty and referral programs. Rivo offers an all-in-one platform with loyalty, referrals, and membership features, while BON Loyalty focuses on points-based rewards and referrals. This comparison evaluates their features, pricing, ease of use, integrations, support, and ideal customer profiles to help you decide which suits your online store.

Rivo

Features

• Loyalty Programs: Points-based rewards for purchases, referrals, social shares, and more.
• Referral Programs: Customizable campaigns with fraud prevention tools.
• Memberships: Supports paid and free membership tiers.
• Customization: Advanced branding options for emails, reward rules, and UI elements.
• Developer Tools: Full REST API access, custom CSS, JavaScript API, and native Liquid metafields.
• Checkout Integration: Multiple touchpoints within Shopify checkout.

Pricing

• Free Plan: Supports up to 200 orders per month.
• Paid Plans: Starting at $49 per month, offering additional features like VIP tiers and advanced integrations.

Ease of Setup and Use

• Onboarding: Moderately complex due to membership and multi-channel notification setup.
• User Interface: Intuitive with a focus on customization.

Integrations

• Shopify Integration: Deep integration with Shopify Plus, including checkout extensions.
• Third-Party Integrations: Over 50 integrations, including Klaviyo, Gorgias, Attentive, and Recharge.

Customer Support and Documentation

• Support: Email and chat support with dedicated customer success managers.
• Documentation: Comprehensive guides and resources.

Best-Fit Customer Profile

• Ideal For: Medium to large direct-to-consumer brands seeking advanced loyalty and referral programs with high customization and developer support.

BON Loyalty

Features

• Loyalty Programs: Points-based rewards for purchases and referrals.
• Referral Programs: Referral bonuses and sharing tools with built-in fraud prevention.
• Customization: Adjustable point values and limited email templates.
• Multi-Language Support: Supports 250+ languages, ideal for international stores.
• B2B Capabilities: Offers B2B tier programs for wholesale customer loyalty.

Pricing

• Free Plan: Supports up to 150 orders per month.
• Paid Plans: Starting at $29 per month, with higher tiers offering additional features and support.

Ease of Setup and Use

• Onboarding: Simple and fast, with 24/7 live chat and email support.
• User Interface: User-friendly with a focus on ease of use.

Integrations

• Shopify Integration: Shopify-native functionality with no checkout extensions.
• Third-Party Integrations: Focuses on core integrations; fewer than Rivo.

Customer Support and Documentation

• Support: 24/7 live chat and email support.
• Documentation: Guides and resources available.

Best-Fit Customer Profile

• Ideal For: Small to medium direct-to-consumer brands and international stores needing a simple, cost-effective loyalty and referral program with multi-language support.

Side-by-Side Comparison