SatisMeter and Asklayer are survey tools designed to collect customer feedback for Shopify stores. SatisMeter focuses on in-product NPS and CSAT surveys with event-based triggers, while Asklayer offers micro-surveys and on-site feedback at multiple touchpoints.
SatisMeter
Features
SatisMeter enables automatic collection of customer feedback through NPS, CSAT, and Product-Market Fit surveys. It supports multiple channels, including web, in-app, email, iOS, and Android. The platform offers unlimited projects, team members, and surveys, along with survey throttling and sampling to prevent over-surveying. Integrations are available with tools like Productboard, Segment, and more. (satismeter.com)
Pricing Model
SatisMeter's pricing is based on the number of responses received rather than surveys sent. The Free plan includes 25 responses per month, suitable for approximately 250 active users. The Growth plan offers 1,000 responses per month for $199, ideal for around 10,000 active users. For enterprises with over 10,000 active users, custom plans are available upon contact. (satismeter.com)
Pros and Cons
Pros:
Fair pricing based on responses received.
Supports multiple channels for survey distribution.
Integrates with various tools, enhancing workflow efficiency.
Cons:
Limited information on Shopify-specific integrations.
Pricing may be high for stores with low response volumes.
Best-Fit Customer Profile
SatisMeter is suitable for Shopify stores seeking a comprehensive survey tool that supports multiple channels and integrates with various platforms, especially those with a higher volume of customer interactions.
Asklayer
Features
Asklayer provides micro-surveys and on-site feedback collection at various touchpoints within the Shopify store. It offers customizable survey designs, targeting options based on user attributes, and supports multiple languages. Integrations include Zapier, enabling connections with numerous other tools. (satismeter.com)
Pricing Model
Specific pricing details for Asklayer are not readily available. Potential users should contact Asklayer directly for current pricing information.
Pros and Cons
Pros:
Customizable survey designs tailored to store branding.
Targeting options based on user attributes.
Supports multiple languages, catering to diverse customer bases.
Cons:
Lack of transparent pricing information.
Limited information on Shopify-specific integrations.
Best-Fit Customer Profile
Asklayer is ideal for Shopify stores looking to implement micro-surveys and on-site feedback mechanisms at various touchpoints, particularly those with a diverse customer base requiring multilingual support.
Side-by-Side Comparison
| Feature | SatisMeter | Asklayer |
|---|---|---|
| Survey Types | NPS, CSAT, Product-Market Fit | Micro-surveys, on-site feedback |
| Channels Supported | Web, in-app, email, iOS, Android | On-site within Shopify store |
| Integrations | Productboard, Segment, Zapier | Zapier |
| Pricing Model | Based on responses received; Free plan with 25 responses/month; Growth plan at $199/month for 1,000 responses | Contact Asklayer directly for pricing information |
| Customization Options | Customizable survey design, multilingual support | Customizable survey design, multilingual support |
| Targeting and Triggers | Survey throttling, sampling, targeting by user attributes, event-based triggers | Targeting based on user attributes |
| Best-Fit Customer Profile | Stores with higher customer interaction volumes seeking multi-channel survey distribution | Stores aiming to implement micro-surveys and on-site feedback at various touchpoints |
Which to Choose
SatisMeter: Choose SatisMeter if your Shopify store requires a comprehensive survey tool that supports multiple channels and integrates with various platforms, especially if you have a higher volume of customer interactions.
Asklayer: Opt for Asklayer if your Shopify store aims to implement micro-surveys and on-site feedback mechanisms at various touchpoints, particularly if you have a diverse customer base requiring multilingual support.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll offers post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
