SatisMeter and Asklayer are tools designed to collect customer feedback through surveys, each catering to different platforms and methodologies. SatisMeter focuses on in-product NPS and CSAT surveys with event-based triggers, while Asklayer specializes in Shopify micro-surveys and on-site feedback at multiple touchpoints.
SatisMeter
Features
- Survey Types: Supports NPS, CSAT, CES, and product-market fit surveys.
- Delivery Channels: Offers web, in-app, email, iOS, and Android surveys.
- Customization: Provides customizable survey designs and multilingual support.
- Targeting: Allows targeting by user attributes and event-based triggers.
- Integrations: Integrates with platforms like Productboard, Segment, Intercom, Slack, and Drift.
Pricing Model
SatisMeter's pricing is based on the number of responses received, not surveys sent. Plans include:
- Free: Up to 25 responses per month.
- Growth: Up to 1,000 responses per month.
- Enterprise: For more than 10,000 active users; pricing upon request.
All plans include unlimited projects, team members, and surveys. (satismeter.com)
Pros
- Fair pricing based on responses.
- Easy setup with no credit card required.
- Unlimited projects and users.
- Premium support included.
Cons
- Limited to the specified response limits; overages require plan upgrades.
- Some integrations may require additional configuration.
Best-Fit Customer Profile
SatisMeter is ideal for SaaS companies seeking an in-product survey tool with flexible response-based pricing and a focus on customer feedback within the product experience.
Asklayer
Features
- Survey Types: Offers micro-surveys and on-site feedback forms.
- Delivery Channels: Primarily designed for Shopify stores.
- Customization: Provides customizable survey designs to match store branding.
- Targeting: Allows targeting based on user behavior and store events.
- Integrations: Integrates seamlessly with Shopify.
Pricing Model
Asklayer offers tiered pricing based on the number of responses and features:
- Basic: Suitable for small stores with limited response needs.
- Pro: For growing stores requiring more responses and advanced features.
- Enterprise: Custom pricing for large stores with high response volumes.
Specific pricing details are available on Asklayer's website.
Pros
- Tailored for Shopify users.
- Easy integration with existing Shopify stores.
- Customizable to match store branding.
- Supports targeting based on user behavior.
Cons
- Limited to Shopify; not suitable for non-Shopify platforms.
- May lack advanced survey features found in other tools.
Best-Fit Customer Profile
Asklayer is best suited for Shopify store owners looking for a simple, integrated solution to gather customer feedback through micro-surveys and on-site forms.
Side-by-Side Comparison
| Feature | SatisMeter | Asklayer |
|---|---|---|
| Survey Types | NPS, CSAT, CES, Product-Market Fit Surveys | Micro-Surveys, On-Site Feedback Forms |
| Delivery Channels | Web, In-App, Email, iOS, Android | Shopify Storefront |
| Customization | Design Customization, Multilingual Support | Design Customization to Match Store Branding |
| Targeting | User Attributes, Event-Based Triggers | User Behavior, Store Events |
| Integrations | Productboard, Segment, Intercom, Slack, Drift | Seamless Integration with Shopify |
| Pricing Model | Response-Based Pricing (Free, Growth, Enterprise Plans) | Tiered Pricing Based on Responses and Features |
| Best-Fit Customer | SaaS Companies Seeking In-Product Surveys with Flexible Pricing | Shopify Store Owners Needing Integrated Customer Feedback Solutions |
Which to Choose
SatisMeter: Choose SatisMeter if you are a SaaS company needing in-product surveys with flexible, response-based pricing and a focus on customer feedback within the product experience.
Asklayer: Opt for Asklayer if you are a Shopify store owner seeking an integrated solution for collecting customer feedback through micro-surveys and on-site forms.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
