SatisMeter and Fairing are tools designed to help direct-to-consumer (DTC) brands collect customer feedback and attribute it to specific touchpoints. SatisMeter offers in-product NPS and CSAT surveys with event-based triggers, while Fairing provides post-purchase attribution surveys integrated with Shopify.
SatisMeter
Features
- Survey Types: NPS, CSAT, CES, single-choice, open-ended text.
- Survey Channels: Web, in-app, email, iOS, Android.
- Survey Customization: Design and language options.
- Targeting: User attributes, event-based triggers.
- Integrations: Productboard, Segment, Intercom, Slack, Drift.
Pricing Model
- Free Plan: Up to 25 responses/month.
- Growth Plan: $199/month, up to 1,000 responses/month.
- Enterprise Plan: Custom pricing for over 10,000 active users.
Pricing is based on monthly response limits; exceeding limits pauses survey collection until the next billing period. (getpulsesignal.com)
Pros
- Multiple survey channels.
- Customizable surveys.
- Integrates with various platforms.
Cons
- Response limits may require plan upgrades.
- Pricing may be high for smaller brands.
Best-Fit Customer Profile
Ideal for DTC brands seeking multi-channel survey capabilities with advanced targeting and integrations.
Fairing
Features
- Survey Type: Post-purchase attribution surveys.
- Survey Channel: Email.
- Integrations: Shopify.
- Analytics: Deep analytics integrations.
Pricing Model
- Subscription-Based: Pricing details not publicly disclosed; contact Fairing for current rates.
Pros
- Tailored for Shopify users.
- Focus on post-purchase feedback.
- Advanced analytics capabilities.
Cons
- Limited to Shopify platform.
- Email-only survey channel.
Best-Fit Customer Profile
Suitable for Shopify-based DTC brands focusing on post-purchase customer feedback and attribution.
Know exactly where your customers come from.Add a post-purchase survey and capture true attribution on every order.
Get started freeSide-by-Side Comparison
| Feature | SatisMeter | Fairing |
|---|---|---|
| Survey Types | NPS, CSAT, CES, single-choice, open-ended text | Post-purchase attribution surveys |
| Survey Channels | Web, in-app, email, iOS, Android | |
| Survey Customization | Design and language options | Limited |
| Targeting | User attributes, event-based triggers | Limited |
| Integrations | Productboard, Segment, Intercom, Slack, Drift | Shopify |
| Pricing Model | Free plan; Growth plan at $199/month; Enterprise plan with custom pricing | Subscription-based; contact for pricing details |
| Response Limits | Yes, based on plan | Not specified |
| Best-Fit Customer Profile | DTC brands seeking multi-channel surveys with advanced targeting and integrations | Shopify-based DTC brands focusing on post-purchase feedback and attribution |
Which to Choose
- SatisMeter: Choose if you need multi-channel surveys with advanced targeting and integrations across various platforms.
- Fairing: Opt for Fairing if you're a Shopify-based DTC brand focusing on post-purchase feedback and attribution.
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look.
