When evaluating NPS survey software for Shopify Plus merchants, it's essential to consider tools that integrate seamlessly with Shopify and offer features tailored to e-commerce needs. SatisMeter and Fairing are two such tools, each with unique offerings.
SatisMeter
Overview
SatisMeter is an in-product NPS and CSAT survey tool designed to collect customer feedback directly within your application. It offers event-based triggers to prompt surveys at strategic moments.
Features
- Survey Types: NPS, CSAT, CES, and Product-Market Fit surveys.
- Survey Delivery: In-app, email, and web-based surveys.
- Customization: Customizable design and multilingual support.
- Targeting: User attribute targeting and event-based triggers.
- Integrations: Supports integrations with tools like Segment, Zapier, and Productboard.
- Analytics: Real-time feedback collection with detailed insights.
Pricing
SatisMeter offers tiered pricing based on monthly response limits:
- Free Plan: Up to 25 responses per month.
- Growth Plan: Up to 1,000 responses per month.
- Enterprise Plan: For more than 10,000 active users; custom pricing.
All plans include unlimited projects, team members, and surveys. (satismeter.com)
Pros
- Easy setup with no credit card required.
- Unlimited projects and surveys across all plans.
- Customizable survey design and multilingual support.
Cons
- Free plan limited to 25 responses per month.
- Event-based triggers may require technical setup.
Best For
SaaS companies and web-based products seeking in-app and email survey capabilities with customizable designs.
Fairing
Overview
Fairing is a Shopify post-purchase attribution survey app that focuses on collecting customer feedback after purchase, integrating deeply with Shopify's analytics.
Features
- Survey Types: Post-purchase surveys.
- Survey Delivery: Embedded in Shopify's order confirmation page.
- Customization: Customizable survey design to match store branding.
- Integrations: Deep integration with Shopify's analytics and reporting tools.
- Analytics: Comprehensive reporting on customer feedback and attribution.
Pricing
Fairing offers tiered pricing based on monthly order volume:
- Starter Plan: Up to 500 orders per month.
- Growth Plan: Up to 2,000 orders per month.
- Pro Plan: For more than 2,000 orders per month; custom pricing.
All plans include unlimited surveys and access to analytics.
Pros
- Seamless integration with Shopify's order confirmation page.
- Customizable survey design to match store branding.
- Comprehensive reporting on customer feedback and attribution.
Cons
- Limited to post-purchase surveys; no in-app or email survey options.
- Pricing may be higher for stores with low order volumes.
Best For
Shopify Plus merchants seeking post-purchase feedback to understand customer satisfaction and attribution.
Side-by-Side Comparison
| Feature | SatisMeter | Fairing |
|---|---|---|
| Survey Types | NPS, CSAT, CES, Product-Market Fit | Post-purchase surveys |
| Survey Delivery | In-app, email, web-based | Embedded in Shopify's order confirmation page |
| Customization | Customizable design, multilingual support | Customizable design to match store branding |
| Targeting | User attribute targeting, event-based triggers | N/A |
| Integrations | Segment, Zapier, Productboard | Deep integration with Shopify's analytics and reporting tools |
| Pricing | Free plan (25 responses/month), Growth plan (1,000 responses/month), Enterprise plan (custom pricing) | Starter plan (up to 500 orders/month), Growth plan (up to 2,000 orders/month), Pro plan (custom pricing) |
Which to Choose
Use SatisMeter if:
- You need in-app and email survey capabilities.
- You require customizable survey designs and multilingual support.
- You prefer a pricing model based on responses rather than orders.
Use Fairing if:
- You want to collect post-purchase feedback directly within Shopify's order confirmation page.
- You need deep integration with Shopify's analytics and reporting tools.
- You prefer a pricing model based on monthly order volume.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
