When evaluating NPS survey software for Shopify Plus merchants, two notable options are SatisMeter and Hulk NPS Post Purchase Survey. Both tools aim to enhance customer feedback collection but differ in their approaches and features.

SatisMeter

SatisMeter is an in-product NPS and CSAT survey tool designed to gather customer feedback directly within your application. It offers event-based triggers, allowing surveys to be sent based on specific user actions or behaviors.

Features

• Survey Channels: Supports multiple channels, including web, in-app, email, iOS, and Android.
• Survey Types: Offers NPS, CSAT, CES, single-choice, and open-ended text feedback surveys.
• Customization: Provides customizable survey designs with support for multiple languages.
• Targeting and Triggers: Allows targeting by user attributes and event-based survey triggers.
• Integrations: Integrates with tools like Productboard, Segment, Intercom, Slack, and Drift.
• Survey Management: Includes features like survey throttling, sampling, and automated recurring surveys.

Pricing Model

SatisMeter employs a response-based pricing model:

• Free Plan: Offers 25 responses per month, suitable for small teams or startups.
• Growth Plan: Priced at $199 per month, includes 1,000 responses per month.
• Enterprise Plan: Tailored for businesses with over 10,000 active users; pricing is customized.

All plans include unlimited projects, team members, and surveys, with no additional charges for exceeding response limits. If the response limit is reached, survey collection pauses until the next billing period. (satismeter.com)

Ease of Setup and Use

Setting up SatisMeter involves adding a simple HTML snippet to your application to identify logged-in users. The platform is designed for ease of use, with an intuitive dashboard for managing surveys and analyzing responses. However, integrating with certain platforms may require additional configuration.

Integrations

SatisMeter integrates with various platforms, including:

• Productboard: Allows survey results to be added as notes to Productboard spaces. (support.satismeter.com)
• Segment: Enables one-click installation via Segment.
• Intercom, Slack, Drift: Supports integrations for streamlined communication and data sharing.

Customer Support and Documentation

SatisMeter offers premium support with all plans, including access to a comprehensive knowledge base and responsive customer service. Documentation is extensive, covering setup, configuration, and best practices.

Best-Fit Customer Profile

SatisMeter is ideal for SaaS companies and web-based products seeking to collect in-app customer feedback through customizable surveys. Its response-based pricing is beneficial for businesses with varying response volumes.

Hulk NPS Post Purchase Survey

Hulk NPS Post Purchase Survey is a Shopify app designed to collect customer feedback through post-purchase surveys embedded on the order confirmation page. It focuses on gathering insights immediately after a purchase, aiming to enhance customer satisfaction and loyalty.

Features

• Survey Placement: Embeds surveys on the order confirmation page for immediate feedback collection.
• Customization: Offers personalized survey forms with various customization options, including emojis, star ratings, and custom fonts.
• Survey Types: Supports NPS surveys and customizable post-purchase surveys.
• Analytics: Provides actionable insights through a comprehensive analytics dashboard.
• Conditional Logic: Allows creation of responsive surveys that adapt based on user responses.
• Admin Notifications: Sends real-time notifications to admins upon survey submission.

Pricing Model

Hulk NPS Post Purchase Survey offers two pricing tiers:

• Free Plan: Available for development stores until they upgrade to a paid Shopify plan.
• Pro Plan: Priced at $25 per month, includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. (hulkapps.com)

An annual plan is also available, offering two months free.

Ease of Setup and Use

The app offers one-click installation, embedding the survey directly on the order confirmation page without additional styling. Customization is straightforward, with options to match the survey's appearance to the store's branding. However, the focus on post-purchase surveys may limit its applicability for merchants seeking broader feedback collection methods.

Integrations

Hulk NPS Post Purchase Survey is specifically designed for Shopify, ensuring seamless integration with Shopify Plus stores. It does not mention integrations with other platforms.

Customer Support and Documentation

The app provides a knowledge base with best practices, FAQs, and troubleshooting guides. Customer support is accessible for assistance with setup and usage.

Best-Fit Customer Profile

Hulk NPS Post Purchase Survey is best suited for Shopify Plus merchants looking to gather immediate post-purchase feedback to enhance customer satisfaction and loyalty. Its focus on post-purchase surveys makes it less suitable for businesses seeking in-app or pre-purchase feedback.

Side-by-Side Comparison

Worth a Look: Zigpoll

If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.