SatisMeter and Hulk NPS Post Purchase Survey are tools designed to collect customer feedback for online stores. SatisMeter offers in-product NPS and CSAT surveys with event-based triggers, while Hulk NPS Post Purchase Survey is a Shopify app that provides NPS and post-purchase surveys on thank-you pages.
SatisMeter
Features
- Survey Types: Supports NPS, CSAT, CES, and Product-Market Fit surveys.
- Channels: Web, in-app, email, iOS, and Android.
- Customization: Customizable design and multilingual support.
- Integrations: Integrates with Productboard, Segment, and more.
- Survey Management: Unlimited projects, team members, and surveys; survey throttling and sampling to prevent over-surveying.
Pricing
SatisMeter offers a free plan with up to 25 responses per month. Paid plans start at $199 per month for up to 1,000 responses. Pricing is based on the number of responses, not surveys sent. (satismeter.com)
Pros
- Flexible survey types and channels.
- Scalable pricing based on response volume.
- Comprehensive integrations.
Cons
- Pricing may be high for small businesses.
- Setup may require technical expertise.
Best-Fit Customer Profile
Ideal for medium to large online stores seeking multi-channel feedback with scalable pricing.
Hulk NPS Post Purchase Survey
Features
- Survey Types: NPS and post-purchase surveys.
- Customization: White-labeled forms, export responses as CSV, required/optional fields, survey statistics, and conditional logic.
- Integration: Seamless integration with Shopify thank-you pages.
Pricing
Hulk NPS Post Purchase Survey offers a free plan for development stores. The Pro plan is priced at $25 per month, offering unlimited responses and additional features. (hulkapps.com)
Pros
- Easy one-click installation on Shopify.
- Affordable pricing for small to medium-sized stores.
- High response rates due to post-purchase placement.
Cons
- Limited to Shopify users.
- Lacks advanced survey types beyond NPS and post-purchase.
Best-Fit Customer Profile
Best suited for small to medium-sized Shopify stores focusing on post-purchase feedback.
Side-by-Side Comparison
| Feature | SatisMeter | Hulk NPS Post Purchase Survey |
|---|---|---|
| Survey Types | NPS, CSAT, CES, Product-Market Fit | NPS, Post-Purchase |
| Channels | Web, In-App, Email, iOS, Android | Shopify Thank-You Pages |
| Customization | Design, Multilingual Support | White-Labeled Forms, Export Responses, Conditional Logic |
| Integrations | Productboard, Segment, and more | Shopify |
| Pricing | Free Plan (25 Responses), Paid Plans Starting at $199/Month | Free Plan (Development Stores), Pro Plan at $25/Month |
| Best-Fit Customer Profile | Medium to Large Online Stores Seeking Multi-Channel Feedback | Small to Medium Shopify Stores Focused on Post-Purchase Feedback |
Which to Choose
- SatisMeter: Choose SatisMeter if you require multi-channel surveys, advanced survey types, and have a larger budget.
- Hulk NPS Post Purchase Survey: Opt for Hulk NPS Post Purchase Survey if you are a small to medium-sized Shopify store seeking an affordable, easy-to-implement solution for post-purchase feedback.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
