When evaluating survey tools for SaaS companies using Shopify, it's essential to consider how each tool aligns with your specific needs. SatisMeter and Hulk NPS Post Purchase Survey offer distinct approaches to gathering customer feedback.
SatisMeter
SatisMeter is an in-product survey tool designed to collect customer feedback through Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Product-Market Fit (PMF) surveys. It integrates directly into your web application, allowing for seamless feedback collection during user interactions. (support.satismeter.com)
Features
- Survey Types: Supports NPS, CSAT, CES, and PMF surveys.
- Customization: Offers customizable survey templates with multiple question types, conditional logic, and multilingual support.
- Targeting and Triggers: Allows targeting based on user attributes and event-based survey triggers.
- Integrations: Integrates with platforms like Intercom, Slack, and Drift, and supports over 100 customer analytics products via Segment.com or webhooks.
Pricing
SatisMeter offers tiered pricing based on monthly response volumes:
- Startup Plan: Up to 300 responses per month.
- Growth Plan: Up to 1,000 responses per month.
- Business Plan: Up to 10,000 responses per month.
Each plan includes unlimited projects, users, and surveys, along with premium support. (crozdesk.com)
Pros
- Comprehensive Survey Options: Provides a wide range of survey types suitable for various feedback needs.
- Advanced Targeting: Enables precise targeting and event-based survey triggers.
- Extensive Integrations: Supports numerous integrations, enhancing data flow across platforms.
Cons
- Complex Setup: Initial integration may require technical resources.
- Pricing Structure: Costs can escalate with higher response volumes, potentially becoming expensive for larger organizations.
Best-Fit Customer Profile
SatisMeter is ideal for SaaS companies seeking in-product surveys with advanced targeting and integration capabilities, and who have the resources to manage a more complex setup.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to collect customer feedback via post-purchase surveys on the order confirmation page. It focuses on gathering insights immediately after a purchase, aiming to boost response rates and customer satisfaction. (apps.shopify.com)
Features
- Survey Types: Primarily offers NPS surveys, with options for custom questions.
- Customization: Provides white-labeled forms without watermarks.
- Analytics: Includes survey statistics and the ability to export responses as CSV files.
- Conditional Logic: Allows for dynamic survey questions based on previous answers.
Pricing
Hulk NPS Post Purchase Survey offers two pricing plans:
- Development Plan: Free for all partner development stores.
- Pro Plan: $25 per month, with a 1-day free trial. (hulkapps.com)
Pros
- High Response Rates: Embedding surveys on the thank-you page can lead to higher response rates.
- Ease of Use: One-click installation simplifies the setup process.
- Affordable Pricing: Competitive pricing, especially for smaller businesses.
Cons
- Limited Survey Types: Primarily focuses on NPS surveys, lacking the variety of other survey types.
- Shopify-Centric: Designed specifically for Shopify, limiting use for businesses on other platforms.
Best-Fit Customer Profile
Hulk NPS Post Purchase Survey is best suited for Shopify-based SaaS companies looking for a straightforward, cost-effective solution to gather post-purchase feedback.
Side-by-Side Comparison
| Feature | SatisMeter | Hulk NPS Post Purchase Survey |
|---|---|---|
| Survey Types | NPS, CSAT, CES, PMF | Primarily NPS, with custom question options |
| Customization | Customizable templates, multiple question types, conditional logic, multilingual support | White-labeled forms, conditional logic |
| Targeting and Triggers | User attribute targeting, event-based triggers | Embedded on order confirmation page, limited targeting options |
| Integrations | Intercom, Slack, Drift, over 100 customer analytics products via Segment.com or webhooks | Limited integrations, primarily within the Shopify ecosystem |
| Pricing | Tiered based on response volume, starting at $49/month for up to 300 responses | Free for development stores; $25/month for Pro Plan |
| Ease of Setup | Requires technical resources for integration | One-click installation, user-friendly setup |
| Best-Fit Customer Profile | SaaS companies needing in-product surveys with advanced targeting and integrations | Shopify-based SaaS companies seeking a simple, cost-effective post-purchase survey solution |
Which to Choose
When deciding between SatisMeter and Hulk NPS Post Purchase Survey for your Shopify-based SaaS company, consider the following:
Choose SatisMeter if: You require a comprehensive survey tool with multiple survey types, advanced targeting capabilities, and extensive integrations, and have the technical resources to manage a more complex setup.
Choose Hulk NPS Post Purchase Survey if: You are looking for a straightforward, cost-effective solution to collect post-purchase feedback directly on the order confirmation page, with easy setup and a focus on NPS surveys.
Worth a
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
