SatisMeter and KnoCommerce are post-purchase survey tools designed for Shopify Plus merchants. SatisMeter offers in-product NPS and CSAT surveys with event-based triggers, while KnoCommerce provides post-purchase attribution surveys featuring multi-question flows and zero-party data collection.
SatisMeter
Features
- Survey Types: Supports NPS, CSAT, and CES surveys.
- Survey Delivery: Offers web, in-app, email, iOS, and Android channels.
- Customization: Provides customizable survey design and multilingual support.
- Targeting: Allows targeting by user attributes and event-based triggers.
- Integrations: Integrates with Productboard, Segment, and more.
Pricing
- Free Plan: $0/month for up to 25 responses.
- Growth Plan: $199/month for up to 1,000 responses.
- Enterprise Plan: Custom pricing for over 10,000 active users.
Pricing is based on the number of responses received, not surveys sent. (satismeter.com)
Pros
- No charge for surveys sent; only pay for responses received.
- Unlimited projects, team members, and surveys.
- Premium support included in all plans.
Cons
- Free plan limited to 25 responses per month.
- Pricing may be high for merchants with low response rates.
Best-Fit Customer Profile
Ideal for merchants seeking a flexible survey tool with a pay-per-response pricing model and a focus on customer satisfaction metrics.
KnoCommerce
Features
- Survey Types: Offers post-purchase attribution surveys with multi-question flows.
- Survey Delivery: Primarily email-based surveys.
- Customization: Provides extensive library of templates and customizable survey design.
- Integrations: Integrates with Klaviyo, TripleWhale, and more.
- Attribution: Focuses on customer attribution and journey mapping.
Pricing
- Free Plan: $0/month.
- Analyst Plan: $119/month.
- Pro Plan: $299/month.
Offers a 10% discount for annual billing. (knocommerce.com)
Pros
- Free plan available.
- Focus on post-purchase attribution and customer journey mapping.
- Integrates with popular e-commerce platforms.
Cons
- Limited to email-based surveys.
- Pricing may be high for merchants with low response rates.
Best-Fit Customer Profile
Suitable for merchants focusing on post-purchase attribution and customer journey analysis, with a preference for email-based surveys.
Side-by-Side Comparison
| Feature | SatisMeter | KnoCommerce |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Post-purchase attribution with multi-question flows |
| Survey Delivery | Web, in-app, email, iOS, Android | Email-based surveys |
| Customization | Customizable design, multilingual support | Extensive template library, customizable design |
| Integrations | Productboard, Segment, and more | Klaviyo, TripleWhale, and more |
| Pricing | Free: $0/month (25 responses); Growth: $199/month (1,000 responses); Enterprise: Custom | Free: $0/month; Analyst: $119/month; Pro: $299/month; 10% discount for annual billing |
Which to Choose
SatisMeter: Choose SatisMeter if you require a versatile survey tool with multiple delivery channels and a pay-per-response pricing model, focusing on customer satisfaction metrics.
KnoCommerce: Opt for KnoCommerce if your primary goal is post-purchase attribution and customer journey analysis through email-based surveys, with a focus on understanding the customer journey and attribution.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look.
