When evaluating survey tools for Shopify stores, it's essential to consider how each integrates with Shopify, their pricing models, and the specific features they offer. SatisMeter, Promoter.io, and Grapevine Surveys are three prominent options, each with unique strengths and considerations.
SatisMeter
Features:
- In-product NPS and CSAT surveys
- Event-based triggers
- Multiple survey channels: web, in-app, email, iOS, Android
- Unlimited projects, team members, and surveys
- Survey throttling and sampling
- Integrations with Productboard, Segment, and more
- Automated recurring surveys
- Customizable design and multilingual support
Pricing Model:
- Free Plan: 25 responses/month
- Growth Plan: $199/month for 1,000 responses/month
- Enterprise Plan: Custom pricing for over 10,000 active users
Pricing is based on the number of responses, not surveys sent. (satismeter.com)
Pros:
- Fair pricing based on responses
- Easy setup with no credit card required
- Unlimited projects and users
- Premium support included
Cons:
- Pricing may be high for stores with low response volumes
- Limited direct Shopify integration
Best Fit Customer Profile: Stores seeking a versatile survey tool with multiple channels and customizable features, and who can benefit from integrations with tools like Productboard and Segment.
Promoter.io
Features:
- Dedicated NPS platform
- Automatic scheduling
- Lifecycle measurement
- Customizable surveys
- Real-time reporting
- Integrations with Salesforce, HubSpot, and more
Pricing Model:
- Pricing details are not publicly available; interested users should contact Promoter.io directly for current rates.
Pros:
- Specialized in NPS surveys
- Automated survey scheduling
- Comprehensive lifecycle measurement
- Real-time reporting
Cons:
- Pricing transparency is limited
- May lack some features needed for broader survey purposes
Best Fit Customer Profile: Stores focused on measuring and improving customer loyalty through NPS surveys, and who require automated scheduling and lifecycle tracking.
Grapevine Surveys
Features:
- Post-purchase survey app
- Order status page feedback
- Customizable survey forms
- Integration with Shopify
- Real-time analytics
Pricing Model:
- Pricing details are not publicly available; interested users should contact Grapevine Surveys directly for current rates.
Pros:
- Tailored for Shopify stores
- Easy integration with Shopify
- Focus on post-purchase feedback
- Real-time analytics
Cons:
- Limited to post-purchase surveys
- May not offer as many survey channels as competitors
Best Fit Customer Profile: Stores looking to gather post-purchase feedback directly on the order status page, with seamless Shopify integration.
Three-Way Comparison
| Feature | SatisMeter | Promoter.io | Grapevine Surveys |
|---|---|---|---|
| Survey Channels | Web, in-app, email, iOS, Android | Email, in-app | Order status page |
| Survey Types | NPS, CSAT, CES, Product-market fit | NPS | Customizable post-purchase surveys |
| Integrations | Productboard, Segment, Slack, Drift, and more | Salesforce, HubSpot, and more | Shopify |
| Pricing Model | Based on responses: Free (25/month), Growth ($199/month for 1,000/month) | Contact for pricing | Contact for pricing |
| Ease of Setup | Easy setup with no credit card required | Setup details not specified | Easy integration with Shopify |
| Customer Support | Premium support included in all plans | Support details not specified | Support details not specified |
| Best Fit Customer Profile | Stores seeking versatile survey tools with multiple channels and integrations | Stores focused on NPS surveys with automated scheduling and lifecycle tracking | Shopify stores seeking post-purchase feedback with seamless integration |
Situational Recommendations
For Versatile Survey Needs: If you require a survey tool with multiple channels and customizable features, SatisMeter is a strong choice.
For NPS-Focused Feedback: If your primary goal is to measure and improve customer loyalty through NPS surveys, Promoter.io offers specialized features.
For Post-Purchase Insights: If you're looking to gather feedback directly after purchase, especially on the order status page, Grapevine Surveys provides a tailored solution.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look.
