Pricing Resources Case Studies Blog Examples Contact
Log In
Blog

SatisMeter and Retently are customer experience (CX) survey tools tailored for ecommerce startups. They offer in-product NPS and CSAT surveys to gather customer feedback and drive improvements.

SatisMeter

Features

  • Survey Channels: Web, in-app, email, iOS, Android.
  • Survey Types: NPS, CSAT, CES, PMF.
  • Survey Triggers: Event-based targeting.
  • Team Collaboration: Unlimited team members.
  • Integrations: Productboard, Segment, and more.
  • Survey Management: Automated recurring surveys, survey throttling, and sampling.
  • Customization: Customizable design and multilingual support.

Pricing

  • Free Plan: Up to 100 surveys.
  • Startup Plan: $49/month for up to 1,000 surveys.
  • Business Plan: $249/month for up to 30,000 surveys.

Pricing is usage-based, with a free tier available. (letsmetrix.com)

Pros

  • Multiple survey channels.
  • Unlimited team members.
  • Customizable design.

Cons

  • Limited integrations.
  • Higher-tier plans may be costly for startups.

Best For

Startups needing a flexible, multi-channel survey tool with unlimited team collaboration.

Retently

Features

  • Survey Channels: Email, web, in-app, SMS, kiosk.
  • Survey Types: NPS, CSAT, CES.
  • Survey Triggers: Automated recurring surveys, transactional surveys.
  • Integrations: Intercom, HubSpot, Zendesk, Salesforce, and more.
  • Survey Management: Survey sampling, delay, and throttling.
  • Customization: Survey branding and personalization.
  • Analytics: Advanced reporting, AI-powered feedback classification.

Pricing

  • Ecommerce Basic: $49/month for up to 1,000 surveys.
  • Ecommerce Pro: $299/month for up to 20,000 surveys.
  • Enterprise: Custom pricing for over 20,000 surveys.

Pricing is tiered based on survey volume, with a 14-day free trial available. (retently.com)

Pros

  • Comprehensive integrations.
  • Advanced analytics.
  • Customizable surveys.

Cons

  • Higher-tier plans may be expensive for startups.
  • Limited support on lower-tier plans.

Best For

Ecommerce businesses seeking robust survey tools with extensive integrations and analytics.

Measure satisfaction and loyalty.Run NPS, CSAT, and CES surveys your customers actually answer.
Get started free

Side-by-Side Comparison

Feature SatisMeter Retently
Survey Channels Web, in-app, email, iOS, Android Email, web, in-app, SMS, kiosk
Survey Types NPS, CSAT, CES, PMF NPS, CSAT, CES
Survey Triggers Event-based targeting, automated recurring surveys Automated recurring surveys, transactional surveys
Integrations Productboard, Segment, and more Intercom, HubSpot, Zendesk, Salesforce, and more
Survey Management Survey throttling, sampling Survey sampling, delay, and throttling
Customization Customizable design, multilingual support Survey branding and personalization
Analytics Not specified Advanced reporting, AI-powered feedback classification
Pricing Free plan; Startup: $49/month; Business: $249/month Ecommerce Basic: $49/month; Ecommerce Pro: $299/month; Enterprise: Custom

Which to Choose

  • SatisMeter: Ideal for startups needing a flexible, multi-channel survey tool with unlimited team collaboration.
  • Retently: Suitable for ecommerce businesses seeking robust survey tools with extensive integrations and analytics.

Worth a Look: Zigpoll

If you're evaluating options for attribution survey tools, Zigpoll is also worth a look.

Start collecting feedback in 5 minutes.

Try our no-code surveys that visitors actually answer.
Get started free See Examples

Questions or Feedback?

We are always ready to hear from you.
Let's Talk
×