When evaluating NPS survey software for Shopify stores, it's essential to consider tools that integrate seamlessly with the platform and cater to the unique needs of e-commerce businesses. SatisMeter and Simplesat are two such tools, each offering distinct features and pricing models.
SatisMeter
SatisMeter is an in-product NPS and CSAT survey tool designed to collect customer feedback directly within your application. It offers event-based triggers, allowing surveys to be sent based on user actions, providing timely insights into customer satisfaction.
Features
- Survey Channels: Supports web, in-app, email, iOS, and Android surveys.
- Survey Types: Offers NPS, CSAT, CES, and product-market fit surveys.
- Customization: Provides customizable survey designs and multilingual support.
- Targeting: Allows targeting by user attributes and event-based triggers.
- Integrations: Integrates with platforms like Productboard and Segment.
Pricing Model
SatisMeter's pricing is based on the number of responses received rather than surveys sent, which can be cost-effective for businesses with varying response rates. The available plans are:
- Free: $0/month for up to 25 responses.
- Growth: $199/month for up to 1,000 responses.
- Enterprise: Custom pricing for more than 10,000 responses.
All plans include unlimited projects, team members, and surveys, along with premium support. (satismeter.com)
Pros
- Cost Efficiency: Paying for responses rather than surveys sent can lead to savings, especially with low response rates.
- Comprehensive Features: Offers a wide range of survey types and customization options.
- Multilingual Support: Supports surveys in multiple languages, beneficial for diverse customer bases.
Cons
- Shopify Integration: Specific details about Shopify integration are not provided; potential users should verify compatibility.
- Learning Curve: The array of features may require time to master.
Best-Fit Customer Profile
Ideal for businesses seeking a flexible, cost-effective solution for in-product surveys, especially those with varying response rates and a need for multilingual support.
Simplesat
Simplesat is a versatile survey tool that enables businesses to measure, analyze, and act on customer feedback. It offers one-click CSAT, CES, and NPS surveys tailored for managed service providers (MSPs) and service teams.
Features
- Survey Channels: Supports web and email surveys.
- Survey Types: Offers CSAT, CES, and NPS surveys.
- Customization: Provides customizable survey designs and multi-brand support.
- Integrations: Integrates with platforms like ActiveCampaign, Autotask, ConnectWise, Freshdesk, Gladly, Gorgias, HubSpot, Intercom, Klaviyo, Microsoft Teams, Salesforce, and Zendesk. (simplesat.io)
Pricing Model
Simplesat offers tiered pricing plans:
- Standard: $109/month (billed annually) or $119/month (billed monthly) for up to 1,000 responses.
- Pro: $229/month (billed annually) or $249/month (billed monthly) for up to 3,000 responses.
- Elite: $459/month (billed annually) or $499/month (billed monthly) for up to 7,000 responses.
- Enterprise: Custom pricing for higher response volumes.
All plans include unlimited surveys and support agents, with higher-tier plans offering additional features like multi-brand support and custom CSS.
Pros
- Comprehensive Integrations: Wide range of integrations with popular platforms.
- Customization: Offers multi-brand support and custom CSS for tailored survey designs.
- Scalability: Pricing plans cater to various business sizes and needs.
Cons
- Shopify Integration: Specific details about Shopify integration are not provided; potential users should verify compatibility.
- Pricing: Higher-tier plans may be cost-prohibitive for smaller businesses.
Best-Fit Customer Profile
Suitable for service-oriented businesses, including MSPs, seeking a customizable survey tool with extensive integrations and scalability.
Side-by-Side Comparison
| Feature | SatisMeter | Simplesat |
|---|---|---|
| Survey Channels | Web, in-app, email, iOS, Android | Web, email |
| Survey Types | NPS, CSAT, CES, Product-Market Fit | CSAT, CES, NPS |
| Customization | Customizable designs, multilingual support | Multi-brand support, custom CSS |
| Integrations | Productboard, Segment, and more | ActiveCampaign, Autotask, ConnectWise, Freshdesk, Gladly, Gorgias, HubSpot, Intercom, Klaviyo, Microsoft Teams, Salesforce, Zendesk |
| Pricing Model | Based on responses received: Free (25 responses), Growth ($199/month for 1,000 responses), Enterprise (custom) | Tiered pricing: Standard ($109/month for 1,000 responses), Pro ($229/month for 3,000 responses), Elite ($459/month for 7,000 responses), Enterprise (custom) |
| Best-Fit Customer Profile | Businesses seeking flexible, cost-effective in-product surveys with varying response rates and multilingual support | Service-oriented businesses, including |
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
