SatisMeter and Survicate are customer feedback tools designed to help online stores gather insights from their customers. SatisMeter focuses on in-product surveys, primarily using Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics, triggered by user events within web and mobile applications. Survicate offers a broader range of survey types, including NPS, CSAT, Customer Effort Score (CES), and custom surveys, deployable via email, website widgets, in-product prompts, and mobile apps.
Core Features and Functionality
SatisMeter specializes in collecting in-app feedback through NPS and CSAT surveys, utilizing event-based triggers to prompt surveys based on user actions. This approach ensures timely and context-specific feedback collection. Survicate provides a wider array of survey types, such as NPS, CSAT, CES, and custom surveys, with advanced targeting options based on user behavior, URL, referrer, and device. It also supports live chat and email triggers, offering a more versatile feedback collection strategy.
Pricing and Value
SatisMeter offers a free plan with limited features, and paid plans start at $49 per month for up to 300 responses, suitable for services with up to 3,000 active users. The Startup plan includes unlimited projects, users, and surveys, with premium support and routine health checks. Survicate provides a free plan with 100 responses per month, and paid plans begin at $99 per month for up to 1,000 responses. The pricing structure is based on the number of responses, which may be more cost-effective for businesses with lower response volumes.
Ease of Setup and Use
SatisMeter is known for its developer-friendly setup, requiring minimal code integration, making it easy to implement within existing applications. Its user interface is straightforward, allowing for quick survey creation and deployment. Survicate offers a user-friendly interface with a no-code survey builder, enabling users to create and deploy surveys without technical expertise. Its integration with various platforms, including Shopify, enhances its usability for e-commerce businesses.
Integrations
SatisMeter integrates with over 20 applications, including Intercom, Slack, Segment, and more, facilitating seamless data flow between platforms. Survicate boasts integrations with over 30 applications, including Shopify, Intercom, Mailchimp, Salesforce, and Zapier, providing extensive connectivity options for e-commerce stores.
Customer Support and Documentation
SatisMeter offers premium support with routine health checks, ensuring that users receive timely assistance and system maintenance. Survicate provides 24/7 live support and comprehensive online documentation, assisting users in effectively utilizing the platform.
Best-Fit Customer Profile
SatisMeter is ideal for e-commerce businesses seeking in-product feedback through NPS and CSAT surveys, particularly those with a developer-focused team capable of handling minimal code integration. Survicate is well-suited for e-commerce stores needing varied survey types and targeting flexibility without heavy technical work, especially those using platforms like Shopify.
Comparison Table
| Feature | SatisMeter | Survicate |
|---|---|---|
| Survey Types | NPS, CSAT | NPS, CSAT, CES, Custom Surveys |
| Deployment Channels | Web, In-App, Email, iOS, Android | Email, Website Widgets, In-App, Mobile Apps |
| Pricing | Free Plan; Paid Plans from $49/month for 300 responses | Free Plan; Paid Plans from $99/month for 1,000 responses |
| Integrations | Over 20 apps including Intercom, Slack, Segment | Over 30 apps including Shopify, Intercom, Mailchimp, Salesforce, Zapier |
| Customer Support | Premium Support with Routine Health Checks | 24/7 Live Support and Comprehensive Online Documentation |
| Ease of Use | Developer-Friendly Setup; Minimal Code Integration | User-Friendly Interface; No-Code Survey Builder |
| Best-Fit Customer Profile | E-commerce businesses seeking in-product feedback with developer resources | E-commerce stores needing varied survey types and targeting flexibility without heavy technical work |
Which to Choose
For e-commerce businesses aiming to collect in-product feedback through NPS and CSAT surveys with minimal code integration, SatisMeter is a suitable choice. However, if your store requires a broader range of survey types, advanced targeting options, and extensive integrations, Survicate may be more appropriate.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing additional flexibility for e-commerce feedback collection.
