If you run a Shopify store and want customer feedback through surveys, Simplesat is a popular choice for quick CSAT, CES, and NPS surveys. But Simplesat is not the only option, and depending on your needs—such as survey placement, pricing, or deeper customization—there are alternatives worth considering. This article compares Simplesat alternatives for online stores, focusing on features, pricing, ease of use, integrations, and ideal user profiles.
Why Look Beyond Simplesat?
Simplesat shines as a straightforward way to add quick customer satisfaction surveys, especially for managed service providers (MSPs) and service teams. However, Shopify store owners might want more control over survey presentation, varied survey types, on-site surveys rather than just email, or pricing that scales differently. Some users report limited survey customization and integration options outside ticketing and support software. These factors prompt looking for survey apps tailor-made for Shopify ecommerce.
Evaluating Simplesat Alternatives for Online Stores
When comparing Shopify survey apps, I evaluate these aspects:
- Core Features: Survey types (CSAT, CES, NPS), survey placement (post-purchase, on-site, email), customization, reporting.
- Pricing and Value: Cost tiers, limits on responses or surveys, free trial availability.
- Ease of Setup and Use: How much coding or design work is needed to get going.
- Integrations: Shopify native integration, other ecommerce or support tools.
- Support and Documentation: Help channels, learning resources.
- Best-fit Customer: Which store or team scenario benefits most.
Simplesat Pricing?
Simplesat offers a straightforward pricing model:
- Free Plan: Limited to 50 survey responses per month.
- Basic Plan: Around $20/month, includes 500 responses, unlimited surveys.
- Pro Plan: Approximately $65/month, covers 2,500 responses, priority support.
Each plan includes access to CSAT, CES, and NPS surveys. Overages are charged per 1,000 responses. Pricing may vary slightly with billing options.
Simplesat Reviews?
Simplesat holds solid ratings online, generally around 4.5 stars on platforms like G2 and Capterra, based on a few hundred reviews. Common praise highlights its simplicity, clean design, and quick setup. Criticism often focuses on limited customization and features mostly geared toward support teams rather than Shopify-specific ecommerce use. Some reviewers want more survey placement flexibility and deeper integration with Shopify checkout.
Simplesat Competitors?
Main competitors that focus on Shopify survey apps and offer richer ecommerce-focused features include:
- Zigpoll
- Promoter.io
- Grapevine Surveys
- Fairing
- AskLayer
These alternatives vary in survey types, placement options, pricing structure, and ease of use.
Alternative 1: Promoter.io
Summary
Promoter.io is a mature NPS platform with dedicated Shopify integration designed to gather customer feedback post-purchase and via email. It emphasizes Net Promoter Score surveys but also supports CSAT and CES.
Key Features
- Shopify app with native integration.
- Post-purchase and email survey delivery options.
- Automated follow-ups based on scores.
- Custom branding and survey logic.
- Dashboard with analytics, customer segments.
- Multi-language support.
Pricing
- Starter: $149/month for up to 1,000 survey responses.
- Pro: Starts at $299/month with advanced features like API access.
- Custom enterprise pricing available.
No free plan, but a demo is offered.
Pros
- Deep NPS focus with automation.
- Well-designed Shopify integration.
- Good for brands prioritizing loyalty metrics.
- Strong customer success resources.
Cons
- Pricing is steep for small stores.
- Less flexible for quick CSAT or CES use.
- Setup requires some learning curve.
Best For
Stores focused on tracking customer loyalty and optimizing long-term retention with robust NPS survey workflows.
Alternative 2: Grapevine Surveys
Summary
Grapevine Surveys offers post-purchase Shopify surveys focusing on collecting feedback and reviews with customizable NPS and CSAT templates.
Key Features
- Post-purchase survey popups.
- Customizable survey flows.
- Review generation tools.
- Shopify native app with easy installation.
- Analytics reporting and export.
Pricing
- Free Plan: Limited to 50 responses/month.
- Growth Plan: $29/month — 1,000 responses.
- Pro Plan: $79/month — 5,000 responses.
Pros
- Affordable entry price.
- Easy to implement post-purchase surveys.
- Review collection help built-in.
- Simple interface.
Cons
- Limited survey types beyond NPS and CSAT.
- Popup surveys can annoy some customers.
- Less comprehensive analytics.
Best For
Small to medium Shopify shops that want to gather quick post-purchase feedback and boost product reviews within budget.
Alternative 3: Fairing
Summary
Fairing is a Shopify-focused survey app for detailed customer insights with extensive survey question types and segmentation.
Key Features
- Multiple survey question types (rating, multiple choice, open text).
- Post-purchase and on-site surveys.
- Segment customers and target surveys dynamically.
- Analytics dashboard with trend analysis.
- Shopify integration with automated triggers.
Pricing
- Basic: $29/month for 1,000 responses.
- Plus: $79/month with advanced targeting.
- Custom: For enterprise needs.
Pros
- Highly customizable surveys.
- Good segmentation for targeted feedback.
- On-site and post-purchase surveys.
- Competitive pricing.
Cons
- Interface can be complex for beginners.
- Limited direct integrations beyond Shopify.
- Some users desire more user guidance.
Best For
Ecommerce teams wanting deeper insight with targeted surveys and customization beyond basic CSAT or NPS.
Alternative 4: AskLayer
Summary
AskLayer is a newer Shopify survey app aiming to deliver product feedback and customer insights via on-site and post-purchase surveys.
Key Features
- On-site widgets and post-purchase popups.
- NPS, CSAT, and product feedback surveys.
- Easy drag-and-drop survey builder.
- Shopify native integration.
- Real-time results dashboard.
Pricing
- Free Plan: Basic surveys, limited responses.
- Standard: $19/month for 500 responses.
- Pro: $49/month for 2,000 responses and advanced tools.
Pros
- User-friendly survey builder.
- Flexible survey placement.
- Affordable pricing tiers.
- Useful for product feedback.
Cons
- Smaller user base; fewer reviews available.
- Lacks some advanced automation features.
- Relatively new, evolving feature set.
Best For
Shopify merchants who want simple, flexible surveys focused on product feedback and customer sentiment without high cost.
Simplesat Alternatives for Online Stores: Feature and Pricing Comparison
| Feature / App | Simplesat | Promoter.io | Grapevine Surveys | Fairing | AskLayer |
|---|---|---|---|---|---|
| Survey Types | CSAT, CES, NPS | NPS, CSAT, CES | NPS, CSAT | Multiple types | NPS, CSAT, feedback |
| Survey Placement | Email, support tools | Post-purchase, email | Post-purchase popup | On-site, post-purchase | On-site, post-purchase |
| Pricing (start) | $0/$20/month | $149/month | Free/$29/month | $29/month | Free/$19/month |
| Free Plan | Yes (limited) | No | Yes (limited) | No | Yes (limited) |
| Integrations | Zendesk, Shopify | Shopify, API | Shopify | Shopify | Shopify |
| Ease of Setup | Very easy | Moderate | Easy | Moderate | Easy |
| Customer Support | Email, docs | Email, chat, phone | Email, docs | Email, docs | Email, docs |
| Best For | MSPs, support teams | NPS-focused ecommerce | Post-purchase surveys | Targeted insights | Product feedback |
| User Ratings* | 4.5 / 5 (G2, Capterra) | 4.2 / 5 | 4.3 / 5 | 4.0 / 5 | N/A (new app) |
*Ratings approximate based on available reviews.
Recommendations Based on Use Case
- If you want a simple, easy-to-use survey with email and support integration primarily for customer service feedback, Simplesat remains solid.
- For Shopify stores focused on customer loyalty and NPS automation, Promoter.io is a strong choice despite higher cost.
- Grapevine Surveys fits smaller stores that want affordable post-purchase feedback and review collection.
- Fairing is better if you need more survey variety and segmentation to drill into customer insights.
- AskLayer suits those who want an easy drag-and-drop builder and on-site product feedback without breaking the bank.
For a more general sense of Shopify survey apps, including some of these options, check out this Best Shopify survey apps for Shopify stores article. For a deeper dive comparing some of these apps directly, see the Asklayer vs Zigpoll vs Simplesat and Fairing vs Promoter.io vs Simplesat comparisons.
Worth a Look: Zigpoll
If you are evaluating options, Zigpoll is also worth a look. It is a Shopify survey app that offers post-purchase, on-site, and exit-intent surveys with a focus on collecting actionable customer feedback directly within the ecommerce experience. Its flexibility in survey placement and targeted audience makes it a solid contender alongside the apps covered here.
