When evaluating survey tools for your Shopify store, it's essential to consider how each platform aligns with your specific needs. Simplesat, Asklayer, and SatisMeter are three prominent options, each offering unique features tailored to different business requirements.
Simplesat
Simplesat specializes in providing one-click CSAT, CES, and NPS surveys, primarily designed for Managed Service Providers (MSPs) and service teams.
Core Features and Functionality
- Survey Types: Offers CSAT, CES, and NPS surveys to gauge customer satisfaction and effort.
- Integration: Seamlessly integrates with platforms like ActiveCampaign, Autotask, ConnectWise, Freshdesk, Gladly, Gorgias, HubSpot, Intercom, Klaviyo, Microsoft Teams, Salesforce, and Zendesk. (simplesat.io)
- Reporting: Provides detailed insights with 90-day moving average line charts, bar charts, leaderboards, and results summaries for each survey question. (simplesat.io)
Pricing Model
Simplesat offers tiered pricing based on the number of surveys and features:
- Starter: Approximately $39 per month; limited number of survey responses (typically 100/month), email + SMS support.
- Pro: Around $79 per month; higher response limits, advanced branding, and integrations.
- Enterprise: Custom pricing; for large teams, with dedicated support and SLAs. (zigpoll.com)
Ease of Setup and Use
Simplesat is known for its quick and user-friendly onboarding experience. The survey creation interface is straightforward, requiring minimal customization to launch surveys. Setup integrates easily with helpdesk software, allowing automated survey triggers post ticket resolution. Users report the platform has a low learning curve, making it accessible to non-technical staff. (zigpoll.com)
Integrations
Simplesat integrates with over 50 platforms, including major helpdesk and CRM systems. This extensive integration capability ensures that feedback collection aligns with existing workflows. (simplesat.io)
Customer Support and Documentation
Simplesat offers comprehensive support, including email and chat assistance, along with detailed documentation to guide users through setup and usage.
Best-Fit Customer Profile
Ideal for MSPs and service teams seeking straightforward, actionable surveys to measure customer satisfaction and effort.
Asklayer
Asklayer is a Shopify-focused micro-survey and on-site feedback app that collects insights at multiple touchpoints within the customer journey.
Core Features and Functionality
- Survey Types: Supports various question types, including multiple-choice, rating scales, and open-ended questions.
- Branching Logic: Allows for dynamic survey paths based on user responses.
- Targeting: Advanced page and user targeting to display surveys at optimal moments.
- Reporting: Provides charting and reporting features to analyze collected data.
Pricing Model
Asklayer offers several pricing tiers:
- Free: 25 responses per month; includes unlimited surveys and basic integrations.
- Basic: $29 per month; 200 responses per month; includes all Free features plus additional responses at $0.1 each.
- Standard: $59 per month; 1,000 responses per month; includes all Basic features plus additional responses at $0.1 each.
- Pro: $149 per month; 3,000 responses per month; includes all Standard features plus additional responses at $0.07 each. (asklayer.io)
Ease of Setup and Use
Asklayer is designed for ease of use, with a user-friendly interface that allows for quick survey creation and deployment. The platform is tailored for Shopify users, ensuring seamless integration and minimal setup time.
Integrations
Asklayer integrates with Shopify, allowing for easy embedding of surveys within the store. It also offers basic integrations with other platforms, enhancing its versatility. (asklayer.io)
Customer Support and Documentation
Asklayer provides responsive customer support and comprehensive documentation to assist users in maximizing the platform's capabilities.
Best-Fit Customer Profile
Ideal for Shopify store owners looking to gather customer feedback through micro-surveys and on-site feedback mechanisms.
SatisMeter
SatisMeter is an in-product NPS and CSAT survey tool with event-based triggers, designed to collect feedback within digital products.
Core Features and Functionality
- Survey Types: Focuses on NPS and CSAT surveys to measure customer satisfaction.
- Event-Based Triggers: Surveys are triggered based on user actions within the product.
- Integrations: Integrates with platforms like CustomerGauge, Customer.io, Segment, Slack, Intercom, and Productboard. (support.satismeter.com)
- Reporting: Offers detailed analytics and insights into customer feedback.
Pricing Model
SatisMeter offers multiple pricing tiers:
- Startup: $49 per month; includes 300 responses per month.
- Growth: $149 per month; includes 3,000 responses per month.
- Enterprise: Custom pricing; includes advanced analytics and dedicated support. (g2.com)
Ease of Setup and Use
SatisMeter
