When evaluating NPS survey software for Shopify Plus merchants, it's essential to consider tools that align with your business needs. Simplesat and AskNicely are two prominent options, each offering unique features tailored to different customer profiles.
Simplesat
Simplesat provides one-click CSAT, CES, and NPS surveys designed for Managed Service Providers (MSPs) and service teams. It integrates with platforms like Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise, and Autotask, enabling seamless feedback collection within existing workflows. This integration allows businesses to gather customer satisfaction data directly through their helpdesk systems.
Pricing Model: Simplesat offers tiered pricing based on response volume, with a free version and a free trial available. Specific pricing details can be found on their pricing page.
Pros:
- Easy integration with various helpdesk platforms.
- Supports multiple survey types (CSAT, CES, NPS).
- Offers a free version suitable for small teams.
Cons:
- Primarily focused on service teams; may lack features tailored for ecommerce businesses.
- Limited advanced analytics compared to some competitors.
Best-Fit Customer Profile: Ideal for service-oriented businesses and MSPs seeking straightforward feedback collection within their existing helpdesk systems.
AskNicely
AskNicely is an NPS-focused customer feedback platform tailored for ecommerce and service businesses. It enables merchants to collect feedback via email, SMS, and website surveys, integrating with platforms like Shopify, Salesforce, Zendesk, HubSpot, and Slack. This broad integration facilitates comprehensive customer experience management across various touchpoints.
Pricing Model: AskNicely employs a tiered pricing approach based on survey volume and feature access, with plans starting at $199 per month for the Core Plan. Detailed pricing information is available on their pricing page.
Pros:
- Multi-channel survey delivery (email, SMS, web).
- Advanced analytics, including sentiment analysis.
- Extensive integrations with CRM and marketing platforms.
Cons:
- Higher starting price point may be a barrier for smaller businesses.
- Setup and onboarding can be more complex due to the breadth of features.
Best-Fit Customer Profile: Suited for growing ecommerce and service businesses aiming for comprehensive customer experience management with advanced analytics and multi-channel feedback capabilities.
Side-by-Side Comparison
| Feature | Simplesat | AskNicely |
|---|---|---|
| Survey Types | CSAT, CES, NPS | Primarily NPS, also supports CSAT and CES |
| Survey Delivery Channels | Email, embedded in helpdesk systems | Email, SMS, website |
| Integrations | Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise, Autotask | Shopify, Salesforce, Zendesk, HubSpot, Slack |
| Pricing Model | Tiered based on response volume; free version and trial available | Tiered based on survey volume and features; plans start at $199/month |
| Ease of Setup | Quick integration with existing helpdesk platforms | More complex setup due to extensive features and integrations |
| Customer Support | Email support, live chat, online documentation | Email and phone support, extensive knowledge base, community forums |
| Best-Fit Customer Profile | Service-oriented businesses and MSPs seeking straightforward feedback collection | Growing ecommerce and service businesses needing comprehensive feedback management |
Which to Choose
For Service-Oriented Businesses and MSPs: If your focus is on collecting customer feedback within existing helpdesk systems, Simplesat offers a straightforward solution with easy integration and a free version suitable for small teams.
For Growing Ecommerce and Service Businesses: If you're looking for a comprehensive customer experience management platform with advanced analytics and multi-channel feedback capabilities, AskNicely provides a robust solution, albeit at a higher price point and with a more complex setup process.
Worth a Look: Zigpoll
If you're evaluating post-purchase survey tools for Shopify Plus, Zigpoll is also worth considering. It offers post-purchase, on-site, and exit-intent surveys designed to capture real-time customer feedback directly on your Shopify store, providing flexible options beyond email surveys.
