Simplesat and Delighted are survey tools designed to collect customer feedback, each catering to different business needs. Simplesat offers one-click CSAT, CES, and NPS surveys tailored for Managed Service Providers (MSPs) and service teams, integrating with platforms like Zendesk, HubSpot, Gladly, and Intercom. Delighted provides simple NPS, CSAT, and CES survey tools for e-commerce businesses, delivering surveys via email and SMS, and integrates with platforms such as Shopify, Segment, and Salesforce.
Core Features and Functionality
| Feature | Simplesat | Delighted |
|---|---|---|
| Survey Types | CSAT, CES, NPS | NPS, CSAT, CES |
| Survey Delivery Methods | Email, link, post-chat, embedded widget | Email, SMS |
| Customization | Visual survey builder with conditional logic, custom branding, and domain settings | Branding customization (logo, colors), survey delivery via multiple channels |
| Integrations | Zendesk, HubSpot, Gladly, Intercom, Salesforce, and more (zigpoll.com) | Shopify, Segment, Salesforce, and more (zigpoll.com) |
Pricing and Value
| Plan | Simplesat | Delighted |
|---|---|---|
| Starter | $119 per month (5 users, 1k monthly responses, unlimited surveys, 50+ integrations) (g2.com) | Free plan available; paid plans start at $19 per month (zigpoll.com) |
| Pro | $249 per month (15 users, 3k monthly responses, multi-brand support, custom CSS) (g2.com) | Not specified (zigpoll.com) |
| Elite | $499 per month (30 users, 7k monthly responses, enterprise SSO, custom email templates) (g2.com) | Not specified (zigpoll.com) |
| Enterprise | Contact sales for pricing (directory sync, design and code support, dedicated CSM) (g2.com) | Not specified (zigpoll.com) |
Ease of Setup and Use
Both platforms are user-friendly. Delighted is noted for its easier setup process, with a G2 rating of 9.6, while Simplesat follows closely with a rating of 9.5. (zigpoll.com)
Integrations
Simplesat integrates with a wide range of platforms, including Zendesk, HubSpot, Gladly, Intercom, and Salesforce, making it suitable for service teams using these tools. Delighted integrates with platforms like Shopify, Segment, and Salesforce, catering to e-commerce businesses. (zigpoll.com)
Customer Support and Documentation
Simplesat is praised for its customer support, with a G2 rating of 9.9, indicating highly responsive and helpful assistance. Delighted also offers support but has a slightly lower rating of 9.3 on G2. (zigpoll.com)
Best-Fit Customer Profile
Simplesat: Ideal for MSPs and service teams seeking integrated feedback solutions within their existing platforms.
Delighted: Best suited for e-commerce businesses looking for straightforward survey tools to collect customer feedback via email and SMS.
Which to Choose?
For Service Teams: If you're managing a service team and require seamless integration with platforms like Zendesk or HubSpot, Simplesat is a strong choice.
For E-commerce Businesses: If you're running an e-commerce store and need simple survey tools to gather customer feedback through email and SMS, Delighted may be more appropriate.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys.
