Simplesat and Fairing are survey tools designed to collect customer feedback, but they cater to different needs within the ecommerce sector. Simplesat specializes in one-click CSAT, CES, and NPS surveys, primarily serving managed service providers and service teams. Fairing focuses on post-purchase attribution surveys with deep analytics integrations, targeting ecommerce brands seeking to understand marketing effectiveness.
Core Features and Functionality
Simplesat offers customizable surveys that can be embedded in email signatures or helpdesks, supporting multiple question types and conditional logic. It integrates with over 50 platforms, including Zendesk, ConnectWise, Autotask, and Freshdesk. (simplesat.io)
Fairing provides post-purchase attribution surveys that capture customer insights immediately after checkout. It integrates with over 25 platforms, including Shopify, Klaviyo, and Google Analytics. (fairing.co)
Pricing and Value
Simplesat offers three pricing tiers:
- Standard: $119/month for 5 users and 1,000 monthly responses.
- Pro: $249/month for 15 users and 3,000 monthly responses.
- Elite: $499/month for 30 users and 7,000 monthly responses.
Fairing's pricing is based on monthly transaction volume:
- Free: 0–100 transactions.
- Core: 101–200 transactions at $15/month.
- Enterprise: Over 30,000 transactions at a custom price.
Both platforms offer free trials. (fairing.co)
Ease of Setup and Use
Simplesat is known for its plug-and-play setup, allowing users to go from signup to live surveys quickly. Its clear and focused design ensures ease of use. (simplesat.io)
Fairing offers a straightforward installation process, especially for Shopify users, with surveys automatically injected post-purchase. (sourceforge.net)
Integrations
Simplesat integrates with over 50 platforms, including Zendesk, ConnectWise, Autotask, and Freshdesk. (simplesat.io)
Fairing integrates with over 25 platforms, including Shopify, Klaviyo, and Google Analytics. (fairing.co)
Customer Support and Documentation
Simplesat provides live chat, email support, and a dedicated Slack channel. It also offers a comprehensive knowledge base and migration assistance. (simplesat.io)
Fairing offers live chat and email support, along with a dedicated Slack channel and quarterly business reviews for Enterprise customers. (fairing.co)
Best-Fit Customer Profile
Simplesat is ideal for managed service providers and service teams seeking to collect customer satisfaction feedback through embedded surveys. (simplesat.io)
Fairing is suited for ecommerce brands aiming to understand marketing effectiveness through post-purchase attribution surveys. (fairing.co)
Comparison Table
| Feature | Simplesat | Fairing |
|---|---|---|
| Survey Types | CSAT, CES, NPS | Post-purchase attribution surveys |
| Integrations | Over 50 platforms, including Zendesk, ConnectWise, Autotask, Freshdesk | Over 25 platforms, including Shopify, Klaviyo, Google Analytics |
| Pricing | Standard: $119/month; Pro: $249/month; Elite: $499/month | Free: 0–100 transactions; Core: $15/month; Enterprise: Custom pricing |
| Ease of Use | Plug-and-play setup; clear design | Straightforward installation; automatic survey injection |
| Customer Support | Live chat, email, dedicated Slack channel; knowledge base | Live chat, email, dedicated Slack channel; quarterly business reviews |
| Ideal Customer Profile | Managed service providers and service teams | Ecommerce brands seeking marketing attribution insights |
Which to Choose
For ecommerce businesses seeking to understand marketing effectiveness through post-purchase attribution surveys, Fairing is a suitable choice. For managed service providers and service teams looking to collect customer satisfaction feedback via embedded surveys, Simplesat is more appropriate.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys.
