When evaluating NPS survey software for ecommerce, it's essential to compare Simplesat and Fairing to determine which aligns best with your business needs.
Simplesat
Simplesat offers one-click CSAT, CES, and NPS surveys tailored for Managed Service Providers (MSPs) and service teams.
Features
- Survey Types: CSAT, CES, NPS
- Customization: Branding options for surveys
- Integrations: ActiveCampaign, Autotask, ConnectWise, Freshdesk, Gladly, Gorgias, HubSpot, Intercom, Klaviyo, Microsoft Teams, Salesforce, Zendesk
- Feedback Publishing: Direct publishing of testimonials to websites
- Analytics: Real-time dashboards and custom reports
Pricing Model
Simplesat offers tiered pricing plans:
- Standard Plan: Fixed monthly price
- Pro Plan: Fixed monthly price
- Elite Plan: Fixed monthly price
- Enterprise Plan: Customized pricing
Annual billing options are available for savings. (help.simplesat.io)
Pros
- Ease of Use: User-friendly interface
- Customization: Flexible survey designs
- Integrations: Wide range of supported platforms
Cons
- Pricing: May be higher for small businesses
- Complexity: Some advanced features may require a learning curve
Best-Fit Customer Profile
Ideal for MSPs and service teams seeking comprehensive customer feedback solutions with robust integrations.
Fairing
Fairing specializes in post-purchase attribution surveys for Shopify stores, offering deep analytics integrations.
Features
- Survey Focus: Post-purchase attribution
- Integrations: Shopify
- Analytics: In-depth reporting on customer feedback
Pricing Model
Fairing provides tiered pricing based on response volume, with a free tier available. (help.simplesat.io)
Pros
- Shopify Integration: Seamless connection with Shopify stores
- Attribution Focus: Specialized in post-purchase feedback
- Pricing: Offers a free tier
Cons
- Limited Integrations: Primarily focused on Shopify
- Feature Set: May lack broader survey capabilities
Best-Fit Customer Profile
Best suited for Shopify store owners aiming to gather post-purchase feedback and analyze customer attribution.
Side-by-Side Comparison
| Feature | Simplesat | Fairing |
|---|---|---|
| Survey Types | CSAT, CES, NPS | Post-purchase attribution surveys |
| Customization | Extensive branding options | Limited customization |
| Integrations | ActiveCampaign, Autotask, ConnectWise, Freshdesk, Gladly, Gorgias, HubSpot, Intercom, Klaviyo, Microsoft Teams, Salesforce, Zendesk | Shopify |
| Feedback Publishing | Direct publishing to websites | Not specified |
| Analytics | Real-time dashboards, custom reports | In-depth reporting on customer feedback |
| Pricing Model | Tiered pricing with annual billing options | Tiered pricing based on response volume, free tier available |
| Ease of Use | User-friendly interface | User-friendly interface |
| Best-Fit Customer | MSPs and service teams seeking comprehensive feedback solutions | Shopify store owners focusing on post-purchase feedback and attribution |
Which to Choose
Choose Simplesat if: You require a versatile survey tool with multiple survey types and extensive integrations, suitable for MSPs and service teams.
Choose Fairing if: You operate a Shopify store and need a specialized tool for post-purchase attribution surveys with deep analytics.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look.
