Simplesat and Grapevine Surveys are tools designed to collect customer feedback through surveys. Simplesat offers one-click CSAT, CES, and NPS surveys tailored for managed service providers (MSPs) and service teams. Grapevine Surveys is a Shopify app that facilitates post-purchase surveys, including NPS, CSAT, and customer feedback surveys, primarily for e-commerce businesses.
Simplesat
Core Features and Functionality
Simplesat provides one-click surveys for Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS). It integrates with over 50 platforms, including popular helpdesk and CRM systems. The tool offers customizable survey templates, automated survey triggers, and real-time reporting. It also supports multi-brand surveys and custom CSS for branding.
Pricing Model
Simplesat offers four tiered plans:
- Standard: $119 per month, includes 5 users and 1,000 monthly responses.
- Pro: $249 per month, includes 15 users and 3,000 monthly responses.
- Elite: $499 per month, includes 30 users and 7,000 monthly responses.
- Enterprise: Custom pricing, tailored to specific needs.
Annual billing options are available with discounted rates. (g2.com)
Ease of Setup and Use
Simplesat is designed for ease of use, with a straightforward setup process. Its user-friendly interface allows for quick survey creation and deployment. The platform provides comprehensive documentation and responsive customer support to assist with any setup challenges.
Integrations
Simplesat integrates with over 50 platforms, including helpdesk and CRM systems. This extensive integration capability allows businesses to seamlessly incorporate survey data into their existing workflows.
Customer Support and Documentation
Simplesat offers comprehensive documentation and responsive customer support. Users can access detailed guides, tutorials, and a dedicated support team to assist with any inquiries or issues.
Best-Fit Customer Profile
Simplesat is ideal for MSPs and service teams seeking to gather customer feedback through CSAT, CES, and NPS surveys. Its extensive integrations and customizable features make it suitable for businesses looking to enhance their customer experience management.
Grapevine Surveys
Core Features and Functionality
Grapevine Surveys specializes in post-purchase surveys for Shopify stores. It offers NPS, CSAT, and customer feedback surveys, as well as attribution surveys to understand customer acquisition channels. The app supports multiple question types, including single-choice, multiple-choice, open text, and content blocks. It provides multi-language support, detailed reporting, and integrates with platforms like Klaviyo and Google Sheets. (grapevine-surveys.com)
Pricing Model
Grapevine Surveys offers a single plan priced at $25 per month. This plan includes unlimited surveys, unlimited responses, and access to all features without usage tiers or per-response fees. (grapevine-surveys.com)
Ease of Setup and Use
Grapevine Surveys is built specifically for Shopify, ensuring seamless integration and ease of use. The app is easy to install and configure, with a user-friendly interface for survey creation and management. It offers a 14-day free trial, allowing users to explore its features before committing. (apps.shopify.com)
Integrations
Grapevine Surveys integrates with Shopify and platforms like Klaviyo and Google Sheets. These integrations enable businesses to automate workflows and analyze survey data effectively. (grapevine-surveys.com)
Customer Support and Documentation
Grapevine Surveys provides comprehensive documentation and responsive customer support. Users can access detailed guides, tutorials, and a dedicated support team to assist with any inquiries or issues. (apps.shopify.com)
Best-Fit Customer Profile
Grapevine Surveys is ideal for Shopify store owners seeking to collect post-purchase feedback, including NPS, CSAT, and customer insights. Its focus on e-commerce and seamless Shopify integration make it suitable for businesses aiming to enhance their customer experience through targeted surveys.
Side-by-Side Comparison
| Feature | Simplesat | Grapevine Surveys |
|---|---|---|
| Core Features | CSAT, CES, NPS surveys; over 50 integrations; customizable templates | Post-purchase surveys; NPS, CSAT, customer feedback; attribution surveys; multi-language support |
| Pricing Model | Tiered plans: Standard ($119/month), Pro ($249/month), Elite ($499/month), Enterprise (custom) | Single plan: $25/month, unlimited surveys and responses |
| Ease of Setup and Use | User-friendly interface; comprehensive documentation; responsive support | Seamless Shopify integration; easy installation; 14-day free trial |
| Integrations | Over 50 platforms, including helpdesk and CRM systems | Shopify; Klaviyo; Google Sheets |
| Customer Support and Documentation | Comprehensive guides; dedicated support team | Detailed guides; responsive support team |
| Best-Fit Customer Profile | MSPs and service teams seeking to gather customer feedback through CSAT, CES, and NPS surveys | Shopify store owners aiming to collect post-purchase feedback and customer insights |
Which to Choose
When evaluating Simplesat vs Grapevine Surveys for ecommerce, consider the following:
Simplesat: Best suited for MSPs and service teams needing CSAT, CES, and NPS surveys with extensive integrations and customizable features.
Grapevine Surveys: Ideal for Shopify store owners seeking post-purchase surveys, including NPS, CSAT, and customer feedback, with seamless Shopify integration
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
