Simplesat and Grapevine Surveys both offer tools for collecting customer feedback, focusing on NPS survey software, but they serve different ecommerce needs. Simplesat targets MSPs and service teams with quick, one-click CSAT, CES, and NPS surveys, while Grapevine Surveys is designed specifically for Shopify merchants to gather post-purchase feedback on their order status pages. This comparison explores which solution fits better for ecommerce businesses by analyzing features, pricing, ease of use, integrations, support, and ideal customers.
Simplesat vs Grapevine Surveys for ecommerce: What They Do and Who They Serve
- Simplesat: Primarily serves Managed Service Providers (MSPs) and service teams needing simple, fast NPS, CSAT, and CES surveys for customer success. It integrates into workflows to gather feedback on service quality.
- Grapevine Surveys: Built for Shopify merchants wanting to collect post-purchase feedback directly on order status pages. Focuses on ecommerce-specific insights to improve customer experience after purchase.
Core Features and Functionality
| Feature | Simplesat | Grapevine Surveys |
|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, Custom post-purchase |
| Survey Delivery | Email, embedded links, chat apps | Embedded on Shopify order status page |
| Automation | Supports triggers via integrations | Post-purchase automated display |
| Reporting and Analytics | Real-time dashboards, feedback history | Dashboard with customer insights |
| Customization | Basic branding, survey wording | Custom survey branding, question types |
| Multi-channel Support | Email, Slack, Zendesk | Shopify only |
| Language Support | Multiple languages | Limited to Shopify-supported locales |
- Simplesat excels with multiple feedback types (CSAT, CES, NPS) and delivery channels beyond Shopify.
- Grapevine’s strength is its integration with Shopify’s order status page, capturing feedback at a key ecommerce moment.
- Simplesat offers more in-depth automation options with its integration-friendly approach.
- Grapevine is more focused, providing a tailored survey experience for Shopify customers immediately post-purchase.
Pricing and Value
| Tier/Plan | Simplesat Pricing | Grapevine Surveys Pricing |
|---|---|---|
| Free Trial | 14-day free trial | 7-day free trial |
| Entry Level Pricing | Starts at $49/month (Basic Plan, 500 responses) | Starts at $19/month (Basic, up to 500 responses) |
| Mid-Tier Pricing | $99/month (1,500 responses) | $49/month (2,000 responses) |
| Higher Volume Plans | Custom pricing for enterprise | Custom pricing available |
| Overages | Charged per response beyond limit | Charged per additional response |
- Grapevine Surveys offers a lower starting price appealing to smaller Shopify stores with fewer responses needs.
- Simplesat’s pricing is higher but includes multi-channel support and integrations beyond Shopify.
- Both have transparent overage fees and custom pricing for high volume users.
- Value depends on survey volume, integration needs, and feedback channels outside Shopify.
Ease of Setup and Use
- Simplesat: Setup is straightforward with user-friendly dashboards and integrations. Requires some configuration for automation workflows and multi-channel deployments.
- Grapevine Surveys: Very easy setup for Shopify merchants with direct app installation and auto-embedding on order status pages. Minimal configuration needed.
- Both tools offer intuitive UIs; Grapevine favors Shopify users wanting plug-and-play, while Simplesat suits teams needing tailored multi-channel feedback.
Integrations
| Integration Type | Simplesat | Grapevine Surveys |
|---|---|---|
| Shopify | Limited (via Zapier or API) | Native Shopify app |
| Zendesk | Native | Not available |
| Slack | Native | Not available |
| Email Providers | Supports most via API | Limited, built for Shopify ecosystem |
| API/Custom Integrations | Full API support for custom workflows | Limited API; focused on Shopify |
- Simplesat supports a wider array of integrations suitable for MSPs and service teams.
- Grapevine Surveys integrates tightly with Shopify but does not support platforms outside the Shopify ecosystem.
- For Shopify-focused ecommerce stores, Grapevine provides a more direct and integrated approach.
- Simplesat requires API or third-party tools like Zapier for Shopify integration but supports wider use cases.
Customer Support and Documentation
- Simplesat includes email support with responsive turnaround times and detailed online documentation.
- Grapevine Surveys provides Shopify app store support, email assistance, and extensive help center articles focused on Shopify usage.
- Both have active community forums or online resources.
- Simplesat’s documentation covers multi-channel use cases; Grapevine focuses on Shopify-specific questions.
Best-Fit Customer Profile
| Criteria | Simplesat | Grapevine Surveys |
|---|---|---|
| Business Type | MSPs, service teams, multi-channel ecommerce | Shopify merchants focusing on post-purchase feedback |
| Survey Goals | Broad NPS, CSAT, CES across channels | Post-purchase NPS and CSAT on order status pages |
| Integration Needs | Multiple platforms (Zendesk, Slack, Email) | Shopify ecosystem only |
| Budget Consideration | Mid-range pricing, value in integrations | Lower entry price for Shopify stores |
| Ease of Use Preference | Moderate setup for customized workflows | Simple, fast Shopify app install |
- Use Simplesat if your ecommerce business spans multiple channels or requires integrated customer support feedback.
- Use Grapevine Surveys if you want Shopify-embedded post-purchase surveys with minimal setup.
Simplesat vs Grapevine Surveys for ecommerce: Summary Comparison Table
| Feature/Metric | Simplesat | Grapevine Surveys |
|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, custom post-purchase |
| Delivery Channels | Email, Slack, Zendesk, links | Shopify order status page |
| Pricing Start | $49/month | $19/month |
| Free Trial | 14 days | 7 days |
| Integrations | Zendesk, Slack, Email, API | Native Shopify |
| Ease of Use | Moderate | Easy |
| Customer Support | Email, docs, responsive | Shopify app support, docs |
| Ideal Customer Profile | MSPs, multi-channel service teams | Shopify ecommerce merchants |
| G2/Capterra Ratings | 4.6/5 (Simplesat, 50+ reviews) | 4.7/5 (Grapevine, 100+ reviews) |
Simplesat alternatives?
Alternatives to Simplesat include Hulk NPS, Fairing, and Retently, which also provide varied survey types and integrations for ecommerce and service teams. For detailed comparisons involving Simplesat alternatives, see this article on Simplesat Alternatives: NPS survey software Compared.
Grapevine Surveys alternatives?
Shopify merchants looking beyond Grapevine Surveys might consider Hulk NPS Post Purchase Survey or SatisMeter, which also focus on post-purchase feedback with Shopify integration. For a close look at these options, review Hulk NPS Post Purchase Survey vs SatisMeter vs Retently.
Which to Choose?
Choose Simplesat if your ecommerce operations:
- Span multiple customer support channels (email, Slack, Zendesk)
- Require multiple feedback types (CSAT, CES, NPS) beyond post-purchase
- Need flexible automation and reporting tools
- Are willing to invest in a mid-tier pricing plan for broader integration
Choose Grapevine Surveys if your ecommerce business:
- Operates exclusively on Shopify
- Wants simple, post-purchase feedback on the order status page
- Prefers minimal setup with a lower starting price
- Focuses mainly on NPS and CSAT from recent buyers
Both tools serve different ecommerce needs without a single "best" option. The decision depends on your platform, feedback goals, and integration requirements.
Worth a Look: Zigpoll
If you're evaluating other Shopify survey apps, Zigpoll is worth considering. It offers post-purchase, on-site, and exit-intent survey capabilities tailored for ecommerce merchants. Its versatility complements options like Grapevine Surveys for those wanting broader survey deployment on Shopify.
