When evaluating attribution survey tools, it's essential to consider how they collect and analyze customer feedback to inform business decisions. In this comparison of Simplesat vs Hulk NPS Post Purchase Survey, we'll examine their features, pricing, ease of use, integrations, and ideal customer profiles to determine which tool best aligns with your needs.
Simplesat
Simplesat is a survey tool designed for Managed Service Providers (MSPs) and service teams, offering one-click CSAT, CES, and NPS surveys.
Features
- Survey Types: Supports CSAT, CES, and NPS surveys.
- Customization: Offers customizable survey templates and branding options.
- Analytics: Provides real-time analytics and reporting.
- Integrations: Integrates with over 50 platforms, including popular helpdesk and CRM systems.
Pricing Model
Simplesat offers four tiered plans:
- Standard: $119 per month for 5 users and 1,000 monthly responses.
- Pro: $249 per month for 15 users and 3,000 monthly responses.
- Elite: $499 per month for 30 users and 7,000 monthly responses.
- Enterprise: Custom pricing based on specific needs.
Annual billing options are available at discounted rates. (g2.com)
Pros
- Comprehensive Survey Options: Supports multiple survey types, catering to diverse feedback needs.
- Extensive Integrations: Seamlessly integrates with a wide range of platforms.
- Scalable Plans: Offers plans suitable for small teams to large enterprises.
Cons
- Pricing: Higher-tier plans may be costly for smaller businesses.
- Complexity: The variety of features may require a learning curve for new users.
Best-Fit Customer Profile
Ideal for MSPs and service teams seeking a versatile survey tool with robust analytics and integration capabilities.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to collect post-purchase feedback via NPS surveys on the thank-you page.
Features
- Survey Type: Focuses on NPS surveys.
- Customization: Allows for white-labeled forms without watermarks.
- Analytics: Provides survey statistics and analytics.
- Conditional Logic: Enables dynamic survey questions based on customer responses.
Pricing Model
Hulk NPS Post Purchase Survey offers two plans:
- Development Plan: Free for all partner development stores.
- Pro Plan: $25 per month, including a 7-day free trial.
The Pro Plan includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. (hulkapps.com)
Pros
- Affordable Pricing: Competitive pricing suitable for small to medium-sized businesses.
- Easy Installation: One-click installation on Shopify stores.
- High Response Rates: Embedding surveys on the thank-you page can boost response rates.
Cons
- Limited Survey Types: Primarily focuses on NPS surveys, lacking other survey types.
- Shopify Exclusivity: Designed specifically for Shopify users, limiting its applicability elsewhere.
Best-Fit Customer Profile
Ideal for Shopify store owners seeking a straightforward, cost-effective solution for post-purchase NPS surveys.
Side-by-Side Comparison
| Feature | Simplesat | Hulk NPS Post Purchase Survey |
|---|---|---|
| Survey Types | CSAT, CES, NPS | NPS |
| Customization | Customizable templates and branding | White-labeled forms without watermarks |
| Analytics | Real-time analytics and reporting | Survey statistics and analytics |
| Integrations | Over 50 platforms, including helpdesk and CRM systems | Shopify |
| Pricing | Standard: $119/month; Pro: $249/month; Elite: $499/month; Enterprise: Custom | Development Plan: Free; Pro Plan: $25/month |
| Free Trial | Yes | Yes, 7-day free trial |
| Best-Fit Customer Profile | MSPs and service teams seeking versatile survey tools with robust analytics | Shopify store owners seeking a straightforward, cost-effective NPS survey solution |
Which to Choose
When deciding between Simplesat and Hulk NPS Post Purchase Survey, consider the following:
For MSPs and Service Teams: If you require a versatile survey tool that supports multiple survey types and integrates with various platforms, Simplesat is a suitable choice.
For Shopify Store Owners: If you're looking for an affordable and easy-to-install solution specifically for post-purchase NPS surveys on Shopify, Hulk NPS Post Purchase Survey is a fitting option.
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
