Simplesat and Qualaroo are tools designed to collect customer feedback through surveys. Simplesat offers one-click CSAT, CES, and NPS surveys tailored for Managed Service Providers (MSPs) and service teams. Qualaroo provides on-site micro-survey nudges with AI-powered sentiment analysis, aiming to capture real-time insights from website visitors.
Core Features and Functionality
Simplesat specializes in post-interaction surveys, enabling service teams to gather customer satisfaction metrics like CSAT, CES, and NPS. Its integration with helpdesk platforms allows for seamless survey deployment. However, it lacks advanced targeting and sentiment analysis features.
Qualaroo focuses on on-site micro-surveys, offering advanced targeting options to display surveys based on user behavior. Its AI-powered sentiment analysis provides deeper insights into customer feedback. The tool also supports various survey types, including NPS, CSAT, and CES. A limitation is its primary focus on website interactions, which may not capture feedback from other channels.
Pricing and Value
Simplesat offers three pricing tiers:
- Standard: $119 per month, includes 5 users, 1,000 monthly responses, unlimited surveys, and over 50 integrations.
- Pro: $249 per month, includes 15 users, 3,000 monthly responses, multi-brand support, and custom CSS.
- Elite: $499 per month, includes 30 users, 7,000 monthly responses, enterprise SSO, and custom email templates.
Qualaroo provides three pricing plans:
- Essentials: $69 per month.
- Premium: $149 per month.
- Business: Starting at $299 per month.
Both tools offer competitive pricing, with Simplesat providing more comprehensive plans at higher tiers.
Ease of Setup and Use
Simplesat is praised for its straightforward setup and user-friendly interface. Users appreciate the ease of creating and deploying surveys without technical assistance. However, some note that the dashboard is basic and lacks detailed analytical capabilities. (g2.com)
Qualaroo is recognized for its intuitive interface and quick survey deployment. Users find the targeting options effective for reaching the right audience. Some desire more customization in survey design and additional support for first-time users. (g2.com)
Integrations
Simplesat integrates with over 50 platforms, including Slack, Trello, Dropbox Business, Mailchimp, Jira, Google Sheets, Microsoft Teams, and Shopify. (capterra.com)
Qualaroo integrates with platforms like Slack, Salesforce Sales Cloud, Mailchimp, Google Analytics 360, HubSpot CRM, Zapier, Tableau, and Microsoft Power BI. (capterra.com)
Customer Support and Documentation
Simplesat is lauded for its exceptional customer support, with users highlighting the responsiveness and helpfulness of the team. Support is available via email, live chat, and phone, with training options including live online sessions, webinars, documentation, and videos. (capterra.com)
Qualaroo also receives positive feedback for its customer service, with support available through email, live chat, and phone. Training resources include live online sessions, webinars, documentation, and videos. (capterra.com)
Best-Fit Customer Profile
Simplesat is ideal for MSPs and service teams seeking to collect post-interaction feedback through simple surveys. Its integrations with helpdesk platforms make it suitable for teams already using these systems.
Qualaroo is suited for businesses aiming to gather real-time insights from website visitors through on-site surveys. Its advanced targeting and sentiment analysis features are beneficial for teams focused on website optimization and user experience.
Comparison Table
| Feature | Simplesat | Qualaroo |
|---|---|---|
| Survey Types | CSAT, CES, NPS | CSAT, CES, NPS, custom surveys |
| Pricing | Standard: $119/month; Pro: $249/month; Elite: $499/month | Essentials: $69/month; Premium: $149/month; Business: $299/month |
| Integrations | Over 50 platforms, including Slack, Trello, Dropbox, Mailchimp, Jira, Google Sheets, Teams, Shopify | Slack, Salesforce, Mailchimp, Google Analytics, HubSpot, Zapier, Tableau, Power BI |
| Ease of Use | User-friendly interface; straightforward setup; basic dashboard with limited analytics | Intuitive interface; quick survey deployment; effective targeting; some customization limitations |
| Customer Support | Exceptional support via email, live chat, phone; training resources include live sessions, webinars, documentation, videos | Support via email, live chat, phone; training resources include live sessions, webinars, documentation, videos |
| Ideal Customer Profile | MSPs and service teams seeking post-interaction feedback through simple surveys | Businesses aiming to gather real-time insights from website visitors through on-site surveys |
Which to Choose
For MSPs and service teams focused on collecting post-interaction feedback through simple surveys, Simplesat is a suitable choice. Its integrations with helpdesk platforms streamline the survey process.
For businesses aiming to gather real-time insights from website visitors through on-site surveys, Qualaroo offers advanced targeting and sentiment analysis features. Its focus on website interactions makes it ideal for teams focused on website optimization and user experience.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys.
