Simplesat and SatisMeter are customer feedback platforms that specialize in collecting zero-party data through CSAT, CES, and NPS surveys. Simplesat focuses on managed service providers (MSPs) and service teams, offering straightforward survey deployment post-service interaction. SatisMeter targets SaaS and digital product companies, providing in-product, event-triggered surveys to capture feedback during the user journey. (zigpoll.com)

Simplesat

Features

• Survey Types: CSAT, CES, NPS
• Delivery Methods: Email, embedded widgets
• Integration: Zendesk, Freshdesk, Slack, Microsoft Teams, Zapier
• Customization: Limited branding options
• Multi-language Support: Yes

Pricing

• Free Plan: Up to 250 responses/month
• Paid Plans: Starting at $25/month for 500 responses

Pricing scales with response volume, offering affordability for small teams. (zigpoll.com)

Ease of Use

• Setup: Quick deployment with predefined templates
• User Interface: Minimalistic, focusing on survey creation and response monitoring

Designed for teams with limited technical resources, enabling rapid survey deployment. (zigpoll.com)

Integrations

• Support Platforms: Zendesk, Freshdesk
• Communication Tools: Slack, Microsoft Teams
• Automation: Zapier

Integrates seamlessly with support and communication tools, automating survey distribution. (zigpoll.com)

Customer Support and Documentation

• Support Channels: Email, live chat during business hours
• Documentation: Knowledge base with setup guides and FAQs

Responsive support with clear documentation, though some users note limited phone support. (zigpoll.com)

Best-Fit Customer Profile

• Ideal For: Small to medium MSPs and service teams
• Use Case: Post-service interaction surveys to gauge customer satisfaction

Suited for teams seeking quick, easy survey deployment without deep product integrations. (zigpoll.com)

SatisMeter

Features

• Survey Types: NPS, CSAT, CES
• Delivery Methods: In-product widget, email
• Trigger Mechanism: Event-based, based on user actions
• Customization: Advanced branding, survey logic
• Multi-language Support: Yes

Pricing

• Free Plan: Up to 25 responses/month
• Paid Plans: Starting at $199/month for 1,000 responses

Pricing is based on responses received, with higher tiers offering advanced features. (satismeter.com)

Ease of Use

• Setup: Requires technical setup for event-based triggers
• User Interface: Offers deeper data exploration but has a steeper learning curve for non-technical users

Best suited for teams with developer support to implement event-based surveys. (zigpoll.com)

Integrations

• CRM and Marketing: HubSpot, Salesforce
• Product Analytics: Segment
• Automation: Zapier, webhooks

Integrates with CRM, marketing, and product analytics tools, enabling comprehensive feedback analysis. (zigpoll.com)

Customer Support and Documentation

• Support Channels: Email, live chat, onboarding for higher tiers
• Documentation: Extensive, including developer-focused resources

Responsive support with detailed documentation, though advanced customization may require external help. (zigpoll.com)

Best-Fit Customer Profile

• Ideal For: SaaS companies and digital product teams
• Use Case: In-product surveys with behavioral targeting

Suited for teams seeking detailed customer journey analysis with event-based survey triggers. (zigpoll.com)

Side-by-Side Comparison