Simplesat and SurveySparrow are post-purchase survey tools designed to collect customer feedback. Simplesat offers one-click CSAT, CES, and NPS surveys tailored for Managed Service Providers (MSPs) and service teams. SurveySparrow provides an omnichannel conversational survey and customer experience platform suitable for a wide range of businesses.
Simplesat
Features
Simplesat specializes in CSAT, CES, and NPS surveys, integrating seamlessly with platforms like ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, and HubSpot. It allows embedding surveys in email signatures and direct distribution. All feedback is centralized for easy analysis and action.
Pricing Model
Simplesat's pricing starts at $119 per month, with a free version and trial available. (softwareadvice.com)
Ease of Setup and Use
Users find Simplesat user-friendly, with an intuitive interface that simplifies survey creation and distribution. The setup process is straightforward, requiring minimal training.
Integrations
Simplesat integrates with various helpdesk platforms, including ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, and HubSpot. This extensive integration support facilitates seamless feedback collection within existing workflows.
Customer Support and Documentation
Simplesat offers robust customer support, including 24/7 live assistance and a comprehensive knowledge base. Training options encompass documentation, webinars, live online sessions, and in-person training.
Best-Fit Customer Profile
Simplesat is ideal for MSPs and service teams seeking a straightforward solution for collecting customer satisfaction feedback through integrated surveys.
SurveySparrow
Features
SurveySparrow provides omnichannel conversational surveys across web, email, SMS, chatbots, and embedded forms. It supports NPS, CSAT, CES, quizzes, and employee feedback, with automation and integrations. The platform offers features like custom survey URLs, data analysis tools, email marketing, mobile surveys, offline response collection, and question branching. (sourceforge.net)
Pricing Model
SurveySparrow's pricing starts at $19 per month for 5,000 responses, with a free version and trial available. (sourceforge.net)
Ease of Setup and Use
SurveySparrow is designed for ease of use, with a user-friendly interface that facilitates quick survey creation and distribution. The platform's conversational survey style enhances respondent engagement.
Integrations
SurveySparrow integrates with platforms such as AWeber, Easyflow, Intercom, Mailchimp, Microsoft Teams, Salesforce, Shopify, Slack, Wufoo, and Zapier. (sourceforge.net)
Customer Support and Documentation
SurveySparrow provides customer support through live representatives available 24/7, along with online support. Training options include documentation, webinars, live online sessions, and in-person training. (sourceforge.net)
Best-Fit Customer Profile
SurveySparrow is suitable for small to large businesses seeking an omnichannel approach to customer experience management, with a focus on conversational surveys.
Side-by-Side Comparison
| Feature | Simplesat | SurveySparrow |
|---|---|---|
| Core Features | CSAT, CES, NPS surveys; integrations with helpdesk platforms | Omnichannel conversational surveys; supports NPS, CSAT, CES, quizzes, employee feedback |
| Pricing Model | Starts at $119/month; free version and trial available | Starts at $19/month for 5,000 responses; free version and trial available |
| Ease of Setup and Use | User-friendly interface; minimal training required | Intuitive interface; conversational survey style enhances engagement |
| Integrations | ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot | AWeber, Easyflow, Intercom, Mailchimp, Microsoft Teams, Salesforce, Shopify, Slack, Wufoo, Zapier |
| Customer Support | 24/7 live assistance; comprehensive knowledge base; training options | 24/7 live support; online support; training options |
| Best-Fit Customer Profile | MSPs and service teams seeking integrated customer satisfaction surveys | Small to large businesses desiring an omnichannel approach to customer experience management |
Which to Choose
When deciding between Simplesat and SurveySparrow, consider the following:
Simplesat: Best suited for MSPs and service teams that require integrated CSAT, CES, and NPS surveys within their existing helpdesk platforms.
SurveySparrow: Ideal for businesses of all sizes looking for an omnichannel, conversational survey platform to manage customer experience across multiple channels.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
