When evaluating NPS survey software for SaaS companies, it's essential to consider tools that align with your specific needs. Simplesat, Survicate, and Retently are three prominent options, each offering unique features and pricing structures.

Simplesat

Simplesat specializes in one-click CSAT, CES, and NPS surveys tailored for Managed Service Providers (MSPs) and service teams.

Features

• Survey Types: CSAT, CES, and NPS surveys.
• Survey Channels: Email, link, website, and in-product surveys.
• Customization: Branding options and customizable survey designs.
• Reporting: Basic reporting and analytics.

Pricing Model

Simplesat offers tiered pricing plans:

• Standard Plan: Fixed monthly fee.
• Pro Plan: Fixed monthly fee with additional features.
• Elite Plan: Fixed monthly fee with advanced features.
• Enterprise Plan: Custom pricing based on specific requirements.

For detailed pricing, refer to their pricing page.

Pros

• Simplicity: User-friendly interface suitable for service teams.
• Customization: Offers branding and design flexibility.

Cons

• Limited Integrations: Fewer integrations compared to competitors.
• Basic Reporting: Lacks advanced analytics features.

Best-Fit Customer Profile

Ideal for MSPs and service teams seeking straightforward survey solutions without the need for extensive integrations or advanced analytics.

Survicate

Survicate is a multi-channel survey platform offering website and in-product surveys.

Features

• Survey Types: NPS, CSAT, and CES surveys.
• Survey Channels: Email, link, website, in-product, and mobile app surveys.
• Customization: Customizable survey designs and branding.
• Reporting: Advanced reporting with AI-powered insights.
• Integrations: Over 25 integrations, including HubSpot, Intercom, and Salesforce.

Pricing Model

Survicate offers multiple pricing plans:

• Free Plan: Up to 25 responses per month.
• Starter Plan: Starting at $89 per month for up to 100 responses.
• Growth Plan: Starting at $56 per month for up to 100 responses.
• Pro Plan: Custom pricing for higher response limits and additional features.

For detailed pricing, refer to their pricing page.

Pros

• Multi-Channel Surveys: Supports various survey distribution channels.
• Advanced Reporting: Offers AI-powered insights and analytics.
• Integrations: Extensive integration options with popular platforms.

Cons

• Pricing Complexity: Multiple plans and overage fees can be confusing.
• Learning Curve: Some users may find the platform's features overwhelming.

Best-Fit Customer Profile

Suitable for SaaS companies needing multi-channel survey capabilities with advanced analytics and a wide range of integrations.

Retently

Retently is an NPS, CSAT, and CES survey platform with a focus on e-commerce use cases.

Features

• Survey Types: NPS, CSAT, and CES surveys.
• Survey Channels: Email, link, website, in-product, and mobile app surveys.
• Customization: Customizable survey designs and branding.
• Reporting: Advanced reporting with AI-powered insights.
• Integrations: Integrations with e-commerce platforms like Shopify, WooCommerce, and BigCommerce.

Pricing Model

Retently offers several pricing plans:

• Ecommerce Basic: Starting at $49 per month for up to 1,000 surveys per year.
• Ecommerce Pro: Starting at $299 per month for up to 20,000 surveys per year.
• Enterprise Plan: Custom pricing for higher survey limits and additional features.

For detailed pricing, refer to their pricing page.

Pros

• E-commerce Focus: Tailored features for e-commerce businesses.
• Advanced Reporting: Offers AI-powered insights and analytics.
• Integrations: Seamless integration with major e-commerce platforms.

Cons

• Pricing: Higher starting price may be a barrier for small businesses.
• Limited Non-E-commerce Integrations: Fewer integrations outside the e-commerce ecosystem.

Best-Fit Customer Profile

Ideal for e-commerce SaaS companies seeking specialized survey solutions with advanced analytics and e-commerce platform integrations.

Three-Way Comparison

Worth a Look: Zigpoll

If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.