When evaluating NPS survey software, it's essential to consider tools that align with your organization's specific needs. Simplesat, Survicate, and Zonka Feedback are three prominent options, each offering unique features and pricing structures.
Simplesat
Simplesat specializes in one-click CSAT, CES, and NPS surveys tailored for Managed Service Providers (MSPs) and service teams.
Features
- Survey Types: CSAT, CES, and NPS surveys.
- Customization: Branded surveys with customizable questions.
- Integration: Integrates with popular PSA and RMM tools.
- Reporting: Real-time feedback with detailed analytics.
Pricing Model
Simplesat offers tiered pricing plans:
- Standard: Fixed monthly fee.
- Pro: Fixed monthly fee.
- Elite: Fixed monthly fee.
- Enterprise: Custom pricing based on requirements.
Annual billing options are available for savings. (help.simplesat.io)
Pros
- MSP Focused: Designed specifically for MSPs and service teams.
- Ease of Use: Simple setup with minimal configuration.
- Integration: Seamless integration with industry-standard tools.
Cons
- Limited Survey Types: Primarily focuses on CSAT, CES, and NPS; lacks other survey formats.
- Pricing Transparency: Specific pricing details are not publicly disclosed.
Best-Fit Customer Profile
Ideal for MSPs and service teams seeking straightforward, integrated survey solutions.
Survicate
Survicate is a multi-channel survey platform offering website and in-product surveys.
Features
- Survey Types: NPS, CSAT, CES, and custom surveys.
- Customization: Customizable survey designs and logic.
- Integration: Integrates with over 25 platforms, including Shopify, HubSpot, and Intercom.
- Reporting: Insights Hub with AI-powered analysis.
Pricing Model
Survicate offers multiple pricing tiers:
- Free: Up to 25 responses per month.
- Starter: Starting at $89/month for up to 500 responses.
- Growth: Starting at $56/month for up to 1,500 responses.
- Pro: Custom pricing for higher response volumes and advanced features.
Annual billing options are available for savings. (survicate.com)
Pros
- Multi-Channel Support: Supports email, website, in-product, and mobile surveys.
- Customization: Advanced survey logic and design options.
- Integrations: Extensive integrations with popular platforms.
Cons
- Pricing Complexity: Multiple plans with varying features can be confusing.
- Learning Curve: Advanced features may require time to master.
Best-Fit Customer Profile
Suitable for businesses needing versatile survey tools with extensive integrations.
Zonka Feedback
Zonka Feedback provides multi-channel customer feedback with website survey widgets.
Features
- Survey Types: NPS, CSAT, CES, and custom surveys.
- Customization: Customizable survey designs and logic.
- Integration: Integrates with over 20 platforms, including Shopify, HubSpot, and Salesforce.
- Reporting: Real-time dashboards with AI-powered analysis.
Pricing Model
Zonka Feedback offers two main pricing plans:
- Feedback Management: Starting at $199/month.
- AI Feedback Intelligence: Starting at $999/month.
Annual billing options are available for savings. (capterra.com)
Pros
- Multi-Channel Support: Supports email, SMS, WhatsApp, kiosks, web, in-app, and offline surveys.
- AI Insights: Advanced AI-powered analysis for actionable insights.
- Integrations: Wide range of integrations with popular platforms.
Cons
- Pricing: Higher starting price compared to competitors.
- Complexity: Advanced features may require time to implement effectively.
Best-Fit Customer Profile
Ideal for organizations seeking comprehensive feedback solutions with advanced analytics.
Three-Way Comparison
| Feature | Simplesat | Survicate | Zonka Feedback |
|---|---|---|---|
| Survey Types | CSAT, CES, NPS | NPS, CSAT, CES, Custom Surveys | NPS, CSAT, CES, Custom Surveys |
| Customization | Branded surveys, customizable questions | Advanced survey logic, customizable designs | Customizable survey designs, advanced logic |
| Integrations | PSA and RMM tools | Over 25 platforms, including Shopify, HubSpot, Intercom | Over 20 platforms, including Shopify, HubSpot, Salesforce |
| Pricing | Fixed monthly fee; Enterprise custom pricing | Free plan; Paid plans starting at $89/month |
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
