When evaluating survey tools for Shopify stores, it's essential to consider how each platform aligns with your business needs. Simplesat and Zigpoll offer distinct approaches to customer feedback and zero-party data collection. Simplesat focuses on one-click CSAT, CES, and NPS surveys tailored for managed service providers (MSPs) and service teams, while Zigpoll is a Shopify-specific app designed for post-purchase, on-site, and exit-intent surveys, emphasizing zero-party data collection.

Simplesat

Core Features and Functionality

Simplesat specializes in quick, one-click surveys that measure Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS). These surveys are primarily designed for service teams and MSPs to gather immediate feedback post-interaction. The platform integrates seamlessly with customer support tools like Zendesk, Freshdesk, and Help Scout, allowing for automated survey delivery following service interactions. However, Simplesat's focus is on service-related feedback, lacking features tailored for e-commerce environments.

Pricing Model

Simplesat employs a tiered pricing structure based on the number of survey responses per month. Plans start at approximately $20 per month for 100 responses, with higher tiers accommodating larger volumes. This model is well-suited for service teams with predictable feedback volumes but may become costly for businesses requiring a higher number of responses.

Ease of Setup and Use

Setting up Simplesat is straightforward, especially for teams already using integrated customer support platforms. The one-click survey feature simplifies the feedback process, making it easy for customers to provide input. However, customization options are limited, which may restrict the ability to tailor surveys to specific brand styles or complex customer journeys.

Integrations

Simplesat integrates with various customer support platforms, including Zendesk, Freshdesk, and Help Scout, as well as Slack and email systems. These integrations facilitate automated survey delivery and streamline the feedback collection process. However, Simplesat does not offer native integration with Shopify, limiting its applicability for e-commerce merchants seeking to gather customer feedback directly from their online stores.

Customer Support and Documentation

Simplesat provides email support and a knowledge base covering setup and troubleshooting. User reviews indicate reliable but somewhat limited support responsiveness and documentation depth. Some users report slower response times during peak support demand.

Best-Fit Customer Profile

Simplesat is best suited for MSPs, technical service teams, and businesses focused primarily on service quality feedback. Its quick one-click surveys and integration with customer support tools serve companies prioritizing customer experience metrics in service delivery workflows. It is less ideal for direct-to-consumer merchants needing rich behavioral data.

Zigpoll

Core Features and Functionality

Zigpoll is a Shopify-native app designed to collect zero-party data through various survey types, including post-purchase, on-site, and exit-intent surveys. Its deep integration with Shopify allows for targeted surveys based on shopping behavior and purchase status, enabling merchants to gather valuable insights directly from their customers. The platform offers a clean, intuitive user interface with a drag-and-drop editor and pre-built templates, facilitating easy survey creation and deployment.

Pricing Model

Zigpoll offers a tiered pricing model, starting with a free plan that includes basic features and limited survey responses. Paid plans begin at approximately $19 per month, offering unlimited surveys and additional features. This pricing structure is affordable for small to medium-sized Shopify stores and scales with usage, making it accessible for growing businesses.

Ease of Setup and Use

Zigpoll's setup process is straightforward for Shopify merchants. Installation from the Shopify App Store is quick, and the platform provides pre-built templates and a guided survey creation process. The clean, Shopify-optimized user interface, along with the drag-and-drop survey builder, reduces setup time and simplifies survey management.

Integrations

Zigpoll integrates seamlessly with Shopify, connecting directly with Shopify’s checkout and storefront APIs. This deep integration enables targeted surveys based on customer behavior and purchase status, supporting real-time zero-party data collection and marketing automation workflows within the Shopify ecosystem. Additionally, Zigpoll supports integrations via Zapier, allowing connections to popular CRM and marketing platforms, although direct native integrations beyond Shopify are limited.

Customer Support and Documentation

Zigpoll offers responsive customer support through email and chat channels, with positive feedback emphasizing promptness and helpfulness. Its documentation is comprehensive, including tutorials and best practices for survey design tailored to Shopify merchants. This support structure reflects its merchant-centric approach and focus on user success.

Best-Fit Customer Profile

Zigpoll is tailored for Shopify merchants of all sizes who want to collect zero-party data through various survey types. Its flexibility in post-purchase, on-site, and exit-intent surveys makes it well-suited for marketing teams, product managers, and customer experience roles aiming to improve conversion, retention, and personalization. The easy Shopify integration and affordable pricing make it accessible to small and growing stores.

Side-by-Side Comparison

Which to Choose

When deciding between Simplesat and Zigpoll for your Shopify store, consider