When evaluating survey tools for Shopify stores, it's essential to consider how each platform aligns with your business needs. Simplesat and Zigpoll offer distinct approaches to customer feedback, each catering to different objectives and audiences.

Simplesat

Simplesat specializes in providing one-click surveys designed to measure customer satisfaction (CSAT), customer effort score (CES), and net promoter score (NPS). Primarily targeting managed service providers (MSPs) and service teams, Simplesat focuses on gathering quick feedback to assess service quality and customer sentiment.

Features

• Survey Types: CSAT, CES, and NPS one-click surveys.
• Data Collection: Quick feedback scores, simple metrics.
• User Interface: Minimalist, service team focus.
• Survey Customization: Basic branding, limited customization.
• Reporting & Analytics: Dashboard with scores and trends.
• Multichannel Delivery: Email, chat, helpdesk integrations.

Pricing Model

Simplesat offers tiered pricing based on the number of survey responses per month. Specific pricing details are not publicly disclosed; interested users are encouraged to contact Simplesat directly for current rates.

Pros

• Simplicity: Very simple setup for quick feedback loops.
• Integration: Integrates well with ticketing and helpdesk platforms.

Cons

• Limited Survey Types: Limited to rating-based surveys.
• Customization: Minimal customization options.

Best-Fit Customer Profile

Ideal for service teams or MSPs needing quick CSAT, CES, and NPS surveys. Best suited for teams requiring basic feedback metrics at scale.

Zigpoll

Zigpoll is a Shopify app designed for retail businesses to gather post-purchase, on-site, and exit-intent survey data. It emphasizes zero-party data collection, allowing merchants to capture explicit customer preferences and insights directly.

Features

• Survey Types: Post-purchase, on-site, exit-intent.
• Data Collection: Zero-party data, flexible survey logic.
• User Interface: Clean, Shopify-optimized.
• Survey Customization: Custom questions, branding, triggers.
• Reporting & Analytics: Detailed data export, Shopify dashboard.
• Multichannel Delivery: Email, on-site, popups.

Pricing Model

Zigpoll offers a free plan with limited surveys and paid plans starting at $19 per month, scaling based on survey volume and features. (zigpoll.com)

Pros

• Variety of Survey Types: Supports multiple survey types and triggers suited for retail browsing and post-purchase.
• Deep Shopify Integration: Seamless customer data enrichment within the Shopify ecosystem.
• Zero-Party Data: Allows direct customer input beyond ratings.

Cons

• Shopify Focused: Primarily Shopify-focused, less flexible for non-Shopify users.
• Reporting: Reporting is solid but less advanced than some enterprise tools.

Best-Fit Customer Profile

Ideal for Shopify retail merchants needing flexible surveys for post-purchase, on-site, or exit-intent feedback. Best suited for businesses seeking zero-party data for marketing and personalization.

Side-by-Side Comparison

Which to Choose

The choice between Simplesat and Zigpoll depends on your business model and feedback objectives:

• Choose Simplesat if:

  • You are a service team or MSP needing quick CSAT, CES, and NPS surveys.
  • Your feedback focus is on support ticket satisfaction.
  • You need integrations with Zendesk, Freshdesk, or Salesforce.
  • Customization and survey variety are less important than speed and simplicity.

• Choose Zigpoll if:

  • You run a Shopify retail store.
  • Need flexible surveys for post-purchase, on-site, or exit-intent.
  • Value