When evaluating NPS survey software, it's essential to consider tools that align with your organization's specific needs. Simplesat, Zonka Feedback, and Asklayer are three platforms that cater to different business requirements.
Simplesat
Features and Functionality
Simplesat specializes in one-click CSAT, CES, and NPS surveys tailored for Managed Service Providers (MSPs) and service teams. It offers:
- Survey Types: CSAT, CES, and NPS surveys.
- Integration: Over 50 integrations with popular platforms.
- Customization: Customizable survey templates.
- Reporting: Real-time analytics and reporting.
Pricing Model
Simplesat offers four tiered plans:
- Standard: $119 per month for 5 users and 1,000 monthly responses.
- Pro: $249 per month for 15 users and 3,000 monthly responses.
- Elite: $499 per month for 30 users and 7,000 monthly responses.
- Enterprise: Custom pricing based on usage.
Annual billing options are available with discounts. (capterra.com)
Pros
- Tailored for MSPs and service teams.
- Extensive integration options.
- User-friendly interface.
Cons
- Pricing may be higher for smaller teams.
- Limited to specific survey types.
Best-Fit Customer Profile
Ideal for MSPs and service teams seeking specialized survey tools with robust integrations.
Zonka Feedback
Features and Functionality
Zonka Feedback provides multi-channel customer feedback with website survey widgets, including:
- Survey Channels: Email, SMS, WhatsApp, kiosks, web, in-app, offline.
- Survey Types: NPS, CSAT, CES.
- Customization: Customizable and multilingual surveys.
- Analytics: Real-time dashboards, AI-powered insights.
- Integrations: Over 20 premium integrations.
Pricing Model
Zonka Feedback offers two main plans:
- Feedback Management: Approximately $199 per month, includes multi-channel surveys, NPS/CSAT/CES, and 20+ integrations.
- AI Feedback Intelligence: Approximately $999 per month, adds AI-powered analysis and role-based dashboards.
Custom pricing is available based on feedback volume and CX goals. (zonkafeedback.com)
Pros
- Comprehensive multi-channel feedback collection.
- Advanced AI analytics.
- Flexible pricing tailored to business needs.
Cons
- Pricing may be steep for smaller businesses.
- Complexity may require a learning curve.
Best-Fit Customer Profile
Suitable for businesses seeking a versatile feedback platform with advanced analytics capabilities.
Asklayer
Features and Functionality
Asklayer focuses on Shopify micro-surveys and on-site feedback at multiple touchpoints, offering:
- Survey Types: NPS, CSAT, CES.
- Integration: Seamless integration with Shopify.
- Customization: Branding and design customization.
- Analytics: Real-time reporting and insights.
Pricing Model
Specific pricing details for Asklayer are not publicly available. It's recommended to contact Asklayer directly for current pricing information.
Pros
- Tailored for Shopify users.
- Easy setup and integration.
- Focus on micro-surveys for quick feedback.
Cons
- Limited to Shopify platform.
- May lack advanced features found in other platforms.
Best-Fit Customer Profile
Ideal for Shopify store owners seeking simple, integrated survey solutions.
Three-Way Comparison
| Feature/Functionality | Simplesat | Zonka Feedback | Asklayer |
|---|---|---|---|
| Survey Types | CSAT, CES, NPS | NPS, CSAT, CES | NPS, CSAT, CES |
| Integration | 50+ platforms | 20+ integrations | Shopify |
| Customization | High | High | Moderate |
| Analytics | Real-time reporting | AI-powered insights | Real-time reporting |
| Pricing | $119-$499/month | $199-$999/month | Contact for pricing |
Situational Recommendations
- For MSPs and Service Teams: Simplesat's specialized features and extensive integrations make it a strong choice.
- For Businesses Seeking Versatility: Zonka Feedback offers a comprehensive, multi-channel approach with advanced analytics.
- For Shopify Store Owners: Asklayer provides a seamless, Shopify-integrated solution for quick, on-site feedback.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
