When evaluating survey tools for your Shopify store, it's essential to consider how each platform aligns with your business needs. Sogolytics and Asklayer offer distinct features tailored to different requirements.
Sogolytics
Sogolytics is a comprehensive survey design and Voice of the Customer (VoC) analytics platform that supports multilingual capabilities. It's designed for organizations seeking in-depth customer insights and advanced analytics.
Features
- Survey Design: Offers a wide range of question types, including essential and grid questions, with support for multimedia elements like images, audio, and videos.
- Multilingual Support: Enables the creation of surveys in multiple languages, catering to a global audience.
- Advanced Analytics: Provides real-time reporting, AI-based survey creation, and participation tracking dashboards.
- Customization: Allows for the inclusion of images, audio, and videos in surveys, enhancing engagement.
Pricing Model
Sogolytics offers several pricing tiers:
- Free Pro: Free for life, includes unlimited surveys with up to 50 responses per survey (200 annually), 15 questions per survey, and 24/7 email support.
- Pro: Paid subscription with higher limits on responses and additional features.
- Pro Max: Offers the highest limits and advanced features.
- Enterprise: Customized solutions with expanded support services.
Specific pricing details are available on Sogolytics' pricing page.
Pros and Cons
Pros:
- Comprehensive survey design capabilities.
- Multilingual support for diverse audiences.
- Advanced analytics and reporting features.
Cons:
- Higher-tier plans may be more suitable for larger organizations, potentially making them less cost-effective for small businesses.
Best-Fit Customer Profile
Ideal for medium to large enterprises or organizations with complex survey needs and a global customer base.
Asklayer
Asklayer is a Shopify-focused micro-survey and on-site feedback app designed to collect customer insights at multiple touchpoints within the shopping experience.
Features
- Survey Channels: Supports post-purchase, link, email, and popup surveys, allowing for diverse data collection methods.
- Question Types: Offers various question types, including single choice, multiple choice, star rating, and NPS.
- Advanced Targeting: Provides advanced page and user targeting to tailor surveys effectively.
- Integrations: Integrates with platforms like Google Analytics, Google Sheets, Klaviyo, and Mailchimp.
- Branding and Analytics: Removes Asklayer branding in higher-tier plans and offers analytics features like NPS & CSAT scoring, AI summaries, and data filtering.
Pricing Model
Asklayer offers several pricing tiers:
- Free: Includes 25 responses per month, unlimited surveys, and basic integrations.
- Basic: Priced at $29 per month, includes 200 responses per month and additional features.
- Standard: Priced at $59 per month, includes 1,000 responses per month and more advanced features.
- Pro: Priced at $149 per month, includes 3,000 responses per month and all features.
Specific pricing details are available on Asklayer's pricing page.
Pros and Cons
Pros:
- Tailored specifically for Shopify stores, ensuring seamless integration.
- Multiple survey channels to engage customers at various touchpoints.
- Advanced targeting and analytics features.
Cons:
- Higher-tier plans may be more suitable for larger businesses, potentially making them less cost-effective for small startups.
Best-Fit Customer Profile
Ideal for Shopify store owners seeking to gather customer feedback through various on-site touchpoints to enhance the shopping experience.
Side-by-Side Comparison
| Feature | Sogolytics | Asklayer |
|---|---|---|
| Survey Channels | Unlimited surveys with up to 50 responses per survey (200 annually) | Post-purchase, link, email, and popup surveys |
| Question Types | Essential and grid questions, multimedia support | Single choice, multiple choice, star rating, NPS |
| Multilingual Support | Yes | No |
| Advanced Targeting | Participation tracking dashboards, contact lists | Advanced page and user targeting |
| Integrations | Limited integrations | Google Analytics, Google Sheets, Klaviyo, Mailchimp, and more via Webhooks |
| Branding | Sogolytics branding present | Asklayer branding removed in higher-tier plans |
| Analytics Features | Real-time reporting, AI-based survey creation, participation tracking dashboards | NPS & CSAT scoring, AI summaries, data filtering |
| Pricing | Free Pro plan with limited responses; paid plans with higher limits and additional features | Free plan with 25 responses/month; paid plans starting at $29/month |
Which to Choose
When deciding between Sogolytics and Asklayer for your Shopify store, consider the following:
Sogolytics: If you require comprehensive survey design capabilities, multilingual support, and advanced analytics, Sogolytics may be the better fit.
Asklayer: If you're looking for a Shopify-specific solution with multiple survey channels and advanced targeting to collect customer feedback at various touchpoints, Asklayer may be more suitable.
Evaluate your specific needs, budget, and the scale of your business to
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
