Sogolytics and Hulk NPS Post Purchase Survey are tools designed to collect customer feedback, each catering to different needs. Sogolytics is a comprehensive survey design and Voice of Customer (VoC) analytics platform with multilingual capabilities, suitable for businesses seeking in-depth insights across various channels. Hulk NPS Post Purchase Survey is a Shopify app focused on gathering post-purchase feedback through customizable surveys embedded in the thank-you page, ideal for Shopify Plus merchants aiming to enhance customer satisfaction and loyalty.
Core Features and Functionality
Sogolytics offers a wide range of survey types, including NPS, customer satisfaction, and product feedback surveys. It provides advanced analytics, reporting tools, and supports multiple languages, making it suitable for global businesses. However, it may require a steeper learning curve due to its extensive features.
Hulk NPS Post Purchase Survey specializes in post-purchase surveys, allowing merchants to create custom surveys with conditional logic. It integrates seamlessly into the Shopify thank-you page, offering high response rates. The app includes an analytics dashboard for actionable insights. Its focus is narrower, which may limit its applicability for businesses needing broader survey capabilities.
Pricing and Value
Sogolytics offers tiered pricing plans, with the Pro plan starting at $25 per month or $250 annually, providing unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. The free plan is available for development stores.
Hulk NPS Post Purchase Survey offers a free plan for development stores and a Pro plan at $25 per month or $250 annually, which includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. The free plan is suitable for testing and development purposes.
Ease of Setup and Use
Sogolytics requires a more involved setup process due to its comprehensive features, which may be challenging for users without prior experience in survey design and analytics.
Hulk NPS Post Purchase Survey offers a one-click installation process, embedding surveys directly into the Shopify thank-you page, making it user-friendly for Shopify Plus merchants.
Integrations
Sogolytics integrates with various platforms, including CRM systems, email marketing tools, and data analytics platforms, providing flexibility for businesses with diverse needs.
Hulk NPS Post Purchase Survey is specifically designed for Shopify, integrating seamlessly with the Shopify platform to collect post-purchase feedback.
Customer Support and Documentation
Sogolytics provides comprehensive customer support, including tutorials, webinars, and a knowledge base, but response times may vary.
Hulk NPS Post Purchase Survey offers responsive customer support with a dedicated team, and its documentation is tailored for Shopify users, facilitating quick resolutions.
Best-Fit Customer Profile
Sogolytics is best suited for large enterprises or organizations requiring multilingual survey capabilities and in-depth analytics across various channels.
Hulk NPS Post Purchase Survey is ideal for Shopify Plus merchants seeking to enhance customer satisfaction through post-purchase feedback integrated directly into their Shopify store.
Comparison Table
| Feature | Sogolytics | Hulk NPS Post Purchase Survey |
|---|---|---|
| Survey Types | NPS, Customer Satisfaction, Product Feedback, and more | Post-Purchase Surveys |
| Pricing | Free Plan; Pro Plan at $25/month or $250/year | Free Plan; Pro Plan at $25/month or $250/year |
| Ease of Setup | Requires setup and configuration | One-click installation |
| Integrations | CRM systems, email marketing tools, data analytics platforms | Seamless integration with Shopify |
| Customer Support | Tutorials, webinars, knowledge base; response times may vary | Responsive support with dedicated team |
| Best-Fit Customer Profile | Large enterprises needing multilingual surveys and in-depth analytics | Shopify Plus merchants seeking post-purchase feedback integration |
Which to Choose
For Shopify Plus Merchants Seeking Post-Purchase Feedback: Hulk NPS Post Purchase Survey is the more suitable option due to its seamless integration with Shopify, ease of setup, and focus on post-purchase surveys.
For Businesses Requiring Multilingual Surveys and Advanced Analytics: Sogolytics is better suited for organizations needing comprehensive survey capabilities across various channels and languages.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing additional flexibility for gathering customer feedback.
