When evaluating Sogolytics vs Retently for ecommerce survey apps, consider the following:
Sogolytics
Features:
- Survey design and Voice of Customer (VoC) analytics platform.
- Multilingual capabilities.
- AI-powered survey creation.
- Advanced logic and branching.
- Multichannel distribution (email, SMS, social media, QR codes, embedded websites).
- Real-time reporting dashboards.
- Export options to Word, Excel, PowerPoint, PDF, CSV, or SPSS.
Pricing Model:
- Free Pro: Free for life; limited to 15 projects/year, 100 responses/project, 200 responses/year, and 200 emails/year.
- Pro: Approximately $39/month (billed annually at $469); includes unlimited projects, unlimited responses/project, 15,000 responses/year, and 25,000 emails/year.
- Pro Max: Approximately $49/month (billed annually at $589); includes unlimited projects, unlimited responses/project, 40,000 responses/year, and 50,000 emails/year.
- Enterprise: Custom pricing; offers advanced features and support.
Ease of Setup and Use:
- User-friendly interface.
- AI-driven survey creation simplifies the process.
- Comprehensive support resources.
Integrations:
- Integrates with various platforms; specific integrations should be verified on their website.
Customer Support and Documentation:
- 24/7 support.
- Extensive documentation and resources.
Best-Fit Customer Profile:
- Ideal for organizations needing multilingual surveys and advanced analytics.
- Suitable for both small teams and large enterprises.
Retently
Features:
- NPS, CSAT, and CES survey platform tailored for ecommerce.
- Multi-channel surveys.
- Custom FROM domain.
- Email and Slack alerts.
- Free data migration.
- Custom survey design.
- AI-powered feedback classification and topic analytics.
- Advanced reporting, trends, and benchmarking.
- Automated recurring surveys and email follow-ups.
- Webhook events.
- Survey sampling, delay, and throttling.
- Feedback management and import.
- Email addresses cleanup.
- Antivirus detection.
- Data residency.
- Multi-language survey templates.
- Template merge fields.
- Templates A/B testing.
- Multiple survey questions.
- Billing contacts.
Pricing Model:
- Ecommerce Basic: $49/month; includes 1,000 surveys, 10 campaigns, and 1 seat.
- Ecommerce Pro: $299/month; includes 20,000 surveys, 10 campaigns, and 10 seats.
- Enterprise: Starting from $599/month; includes 10,000 surveys, 10 campaigns, and 10 user seats.
Ease of Setup and Use:
- Intuitive interface.
- Quick survey deployment.
- Comprehensive support resources.
Integrations:
- Integrates with various platforms; specific integrations should be verified on their website.
Customer Support and Documentation:
- Email support.
- Live chat support.
- Priority chat queue.
- Zoom support.
- Dedicated account manager.
- Dedicated onboarding and implementation.
Best-Fit Customer Profile:
- Ideal for ecommerce businesses seeking specialized CX solutions.
- Suitable for both small teams and large enterprises.
Add Zigpoll to your store in 5 minutes.No-code post-purchase, exit-intent & on-site surveys built for Shopify.
Add to ShopifySide-by-Side Comparison
| Feature | Sogolytics | Retently |
|---|---|---|
| Survey Types | Survey design and VoC analytics platform with multilingual capabilities. | NPS, CSAT, and CES survey platform tailored for ecommerce. |
| Pricing Model | Free Pro, Pro, Pro Max, and Enterprise plans with varying response and email limits. | Ecommerce Basic, Ecommerce Pro, and Enterprise plans with different survey and user limits. |
| Ease of Setup and Use | User-friendly interface with AI-driven survey creation. | Intuitive interface with quick survey deployment. |
| Integrations | Integrates with various platforms; specific integrations should be verified on their website. | Integrates with various platforms; specific integrations should be verified on their website. |
| Customer Support and Documentation | 24/7 support with extensive documentation and resources. | Email and live chat support with priority chat queue and dedicated account manager. |
| Best-Fit Customer Profile | Organizations needing multilingual surveys and advanced analytics; suitable for small teams and large enterprises. | Ecommerce businesses seeking specialized CX solutions; suitable for small teams and large enterprises. |
Which to Choose
Choose Sogolytics if:
- You require multilingual survey capabilities.
- Advanced analytics and VoC insights are essential.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
