When evaluating feature request platforms for Shopify Plus merchants, two prominent options are Sprig and Canny. Sprig is an in-product research platform that delivers targeted surveys at specific user journey moments, while Canny focuses on feature request management, offering voting boards, roadmaps, and feedback prioritization.

Sprig

Features

Sprig provides a suite of tools designed to capture user insights at various stages of the user journey:

• Long-form Surveys: Conduct comprehensive surveys to gather in-depth user feedback.
• In-Product Surveys: Collect immediate feedback within your product interface.
• Feedback Collection: Gather user opinions and suggestions directly from your users.
• Session Replays: Review user interactions to understand behavior patterns.
• Heatmaps: Visualize user engagement to identify areas of interest or concern.

These features aim to provide a comprehensive understanding of user experiences, enabling data-driven decision-making.

Pricing Model

Sprig offers three pricing tiers:

• Free Plan: Includes limited access to features, suitable for individuals or small teams.
• Starter Plan: Designed for professionals and teams collecting user insights from a small user base.
• Enterprise Plan: Tailored for organizations scaling their product development, offering customizable options.

Pricing details are based on individual study units (survey responses, feedback responses, replay clips, and heatmap captures) and Monthly Unique Users (MUUs). For instance, the Starter Plan provides monthly allocations such as 400 replay clips, 200 in-product survey responses, 100 long-form survey responses, 1,000 heatmap captures, and 100 feedback responses, supporting up to 50,000 MUUs. The Enterprise Plan offers greater design customization options and increased customer support, with pricing varying based on specific needs. (docs.sprig.com)

Pros and Cons

Pros:

• Comprehensive Toolset: Offers a wide range of features for in-depth user research.
• AI-Powered Insights: Utilizes AI to analyze data, providing actionable insights.
• Scalability: Plans cater to both small teams and large enterprises.

Cons:

• Complexity: The breadth of features may require a learning curve.
• Pricing: Higher-tier plans may be costly for smaller businesses.

Best-Fit Customer Profile

Sprig is well-suited for organizations seeking a comprehensive, AI-driven platform to conduct extensive user research and gather actionable insights across various touchpoints.

Canny

Features

Canny specializes in feature request management, providing tools to streamline feedback collection and prioritization:

• Voting Boards: Allow users to submit and vote on feature requests, facilitating community-driven development.
• Roadmaps: Visualize planned features and updates, keeping users informed.
• Feedback Prioritization: Utilize voting and other metrics to prioritize feature development based on user demand.
• Board Access Control: Customize board visibility and access to manage user engagement effectively.

These features aim to centralize and prioritize user feedback, aligning product development with user needs.

Pricing Model

Canny offers several pricing tiers:

• Free Plan: Suitable for small teams or startups, with basic features and limited tracked users.
• Core Plan: Designed for growing teams, offering additional features and a higher limit on tracked users.
• Pro Plan: Tailored for larger teams requiring advanced features and higher tracked user limits.
• Business Plan: Customized solutions for enterprises with specific needs.

Pricing is based on the number of tracked users, with each plan offering a set number of users and corresponding features. For example, the Core Plan starts at $24 per month for up to 100 tracked users, with pricing increasing as the number of tracked users grows. The Pro Plan starts at $99 per month for up to 100 tracked users, with similar incremental pricing. The Business Plan offers customized pricing based on specific requirements. (help.canny.io)

Pros and Cons

Pros:

• User-Centric: Focuses on gathering and prioritizing user feedback effectively.
• Transparency: Public boards keep users informed about feature development.
• Customization: Flexible board access controls and customization options.

Cons:

• Limited Research Tools: Lacks comprehensive user research features found in other platforms.
• Integration Requirements: May require additional tools or integrations for a complete feedback loop.

Best-Fit Customer Profile

Canny is ideal for teams focused on managing and prioritizing user feedback, particularly those looking to involve their user base in the product development process through voting and transparent roadmaps.

Side-by-Side Comparison