When evaluating feature request platforms for online stores, Sprig and Userpilot offer distinct approaches tailored to different business needs. Sprig is an in-product research platform that delivers targeted surveys at specific user journey moments, enabling real-time feedback collection. Userpilot, on the other hand, is a product growth platform focusing on in-app onboarding and contextual micro-surveys to enhance user engagement and adoption.
Core Features and Functionality
| Feature | Sprig | Userpilot |
|---|---|---|
| Survey Types | Long-form surveys, in-product surveys, feedback collection | In-app surveys, NPS surveys, feature adoption surveys |
| User Behavior Analysis | Session replays, heatmaps | Session replays, heatmaps |
| Onboarding Tools | Not specified | Interactive walkthroughs, checklists, tooltips, modals |
| Product Analytics | AI-powered insights, trend analysis | Advanced product analytics, event tracking, usage trends |
| Integrations | Native integrations with top-rated panel providers | Integrations with Segment, Mixpanel, Amplitude, Heap, Intercom, Slack, HubSpot, Salesforce |
Pricing and Value
| Plan | Sprig | Userpilot |
|---|---|---|
| Free | 1 study per month, 5k Monthly Unique Users (MUUs), 1 link survey per month, web and link delivery, unlimited account seats | Not specified |
| Starter | $175 per month, 2 studies per month, 25k MUUs, mobile delivery (+$200/month), unlimited link surveys, plus everything in Free | $299 per month, up to 2,000 Monthly Active Users (MAUs), in-app user engagement, user segmentation, NPS survey |
| Enterprise | Custom pricing, custom studies per month, custom MUUs per month, link, web, and mobile delivery, advanced security, study design customization, dedicated support, plus everything in Starter | Custom pricing, starts from 5k MAUs, advanced product analytics, event autocapture, resource center, advanced in-app surveys, email engagement, unlimited session replays (add-on), mobile engagement (add-on) |
Ease of Setup and Use
Sprig: Offers a Free Plan with limited access, allowing users to explore key features before committing. The platform is designed for ease of use, with a focus on modern multi-page surveys and in-product feedback collection. (sprig.com)
Userpilot: Provides a 14-day free trial, enabling users to test the platform's capabilities. Userpilot emphasizes a no-code approach, allowing teams to implement in-app experiences without engineering support. (userpilot.com)
Integrations
Sprig: Integrates with top-rated panel providers, facilitating diverse participant recruitment for surveys. (sprig.com)
Userpilot: Offers integrations with platforms like Segment, Mixpanel, Amplitude, Heap, Intercom, Slack, HubSpot, and Salesforce, supporting a wide range of analytics and communication tools. (userpilot.com)
Customer Support and Documentation
Sprig: Provides live chat, email support, and a comprehensive knowledge base. Higher-tier plans offer dedicated support and advanced security features. (docs.sprig.com)
Userpilot: Offers email support, live chat, and phone support for higher-tier plans. The platform also provides a knowledge base and community forums for user assistance. (userpilot.com)
Best-Fit Customer Profile
Sprig: Ideal for organizations seeking to scale their product development with advanced user insights, particularly those requiring in-depth survey capabilities and behavior analysis. (sprig.com)
Userpilot: Suited for growing teams aiming to accelerate product growth with in-app onboarding and contextual micro-surveys, especially those needing advanced product analytics and user engagement tools. (userpilot.com)
Which to Choose?
For In-Product Research and Feedback Collection: If your online store requires detailed user feedback through surveys and behavior analysis, Sprig's comprehensive survey tools and AI-powered insights may be more suitable.
For In-App Onboarding and User Engagement: If your focus is on enhancing user adoption and engagement through in-app experiences and micro-surveys, Userpilot's onboarding tools and product analytics could be more appropriate.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing valuable insights into customer behavior and preferences.
