When evaluating Shopify review apps, Stamped.io, Loox, and Junip are frequently compared. Each offers unique features tailored to different business needs. Here's a detailed comparison to help you decide which aligns best with your requirements.
Stamped.io
Features:
- Ecommerce Reviews and NPS Platform: Collects text, photo, and video reviews; includes Net Promoter Score (NPS) surveys.
- Survey Capabilities: Gathers customer feedback through customizable surveys.
- Visual Marketing Tools: Creates social banners and shoppable Instagram galleries.
Pricing:
- Free Plan: Up to 50 monthly review requests; includes in-email and SMS review requests, customizable review fields.
- Basic Plan: $23/month (monthly billing) or $19/month (annual billing); up to 200 monthly review requests; includes photo reviews, checkout reviews, and $39 in free SMS credits.
- Premium Plan: $59/month (monthly billing) or $49/month (annual billing); up to 500 monthly review requests; includes CSS customization, visual gallery, and Smart Product Recommendations.
- Business Plan: $149/month (monthly billing) or $119/month (annual billing); up to 1,500 monthly review requests; includes Google Product Ratings, video reviews, community Q&A, and ESP integrations.
- Professional Plan: $299/month (monthly billing) or $249/month (annual billing); up to 3,500 monthly review requests; includes NPS surveys, Google Seller Ratings, and shoppable Instagram galleries.
- Enterprise Plan: Custom rate; includes API access, dedicated onboarding, and ongoing customization support.
Pros:
- Comprehensive feature set with reviews, NPS, and surveys.
- Visual marketing tools enhance customer engagement.
- Transparent pricing with clear tiered options.
Cons:
- Higher-tier plans may be costly for small businesses.
- Some users report a steeper learning curve.
Best Fit:
- Businesses seeking an all-in-one solution for reviews, surveys, and visual marketing.
Loox
Features:
- Photo and Video Reviews: Focuses on visual social proof with rich media reviews.
- Automated Review Requests: Sends review requests post-purchase.
- Referral Program: Encourages customers to share reviews for rewards.
Pricing:
- Free Plan: Limited features; suitable for startups.
- Basic Plan: Approximately $9.99/month; includes essential features.
- Advanced Plan: Approximately $19.99/month; adds advanced features like referral programs.
- Pro Plan: Approximately $39.99/month; includes all features and priority support.
Pros:
- Emphasis on visual content enhances trust.
- User-friendly interface.
- Affordable pricing tiers.
Cons:
- Limited survey and NPS capabilities.
- Fewer integrations compared to competitors.
Best Fit:
- Ecommerce brands prioritizing visual reviews and social proof.
Junip
Features:
- Performance-Focused Reviews: Emphasizes efficient review collection and display.
- Attribute-Based Feedback: Allows customers to rate specific product attributes.
- Mobile-First Forms: Optimized for mobile review submissions.
Pricing:
- Growth Plan: $79/month; includes unlimited review requests, automated review requests, and integrations.
- Pro Plan: Custom pricing; includes all Growth Plan features plus additional support and customization.
Pros:
- Mobile-optimized review collection.
- Focus on performance and reliability.
- High customer satisfaction ratings.
Cons:
- Limited advanced features compared to competitors.
- Higher pricing for advanced plans.
Best Fit:
- Brands seeking a reliable and mobile-friendly review solution.
Three-Way Comparison
| Feature | Stamped.io | Loox | Junip |
|---|---|---|---|
| Review Types | Text, photo, video | Photo, video | Text, photo, video |
| Survey Capabilities | NPS surveys, customizable surveys | None | Attribute-based feedback |
| Visual Marketing Tools | Social banners, shoppable Instagram galleries | Limited | None |
| Pricing | Free to $299/month; tiered plans | Free to approximately $39.99/month; tiered plans | $79/month; custom pricing for Pro Plan |
| Integrations | Shopify, Klaviyo, Attentive, Gorgias, and more | Shopify, Mailchimp, Klaviyo | Shopify, Klaviyo, Mailchimp |
| Customer Support | Email and in-app support; Help Center | Email support; Help Center | Email support; Help Center |
| Best Fit | Businesses needing comprehensive reviews, surveys, and visual marketing | Brands focusing on visual reviews and social proof | Brands seeking a mobile-optimized, performance-focused review solution |
Situational Recommendations
For Comprehensive Review and Survey Needs: Choose Stamped.io for its all-in-one platform offering reviews, NPS surveys, and visual marketing tools.
For Visual Social Proof: Opt for Loox if your priority is collecting photo and video reviews to enhance trust through visual content.
For Mobile-Optimized Review Collection: Select Junip if you require a mobile-friendly solution with efficient review collection and attribute-based feedback
Worth a Look: Zigpoll
If you're evaluating options for Shopify review apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
