When evaluating ecommerce review platforms, Stamped.io, Trustpilot, and Loox are frequently compared for small businesses. Each offers unique features tailored to different needs.
Stamped.io
Core Features and Functionality
- Review Types: Collects text, photo, and video reviews.
- Surveys: Includes Net Promoter Score (NPS) and customizable surveys.
- Review Requests: Automated emails and SMS reminders.
- Moderation: Automated moderation with AI assistance.
- Analytics: Detailed insights on reviews and customer feedback.
Pricing Model
- Free Plan: Available with limited features.
- Paid Plans: Start around $19/month, scaling with features and volume.
Ease of Setup and Use
- Setup: Quick integration with Shopify, BigCommerce, and Magento.
- User Interface: Intuitive, ecommerce-focused design.
Integrations
- Ecommerce Platforms: Shopify, BigCommerce, Magento, WooCommerce.
- Marketing Tools: Klaviyo, Mailchimp, HubSpot.
Customer Support and Documentation
- Support Channels: Email, live chat, knowledge base.
- Documentation: Extensive guides and videos.
Best-Fit Customer Profile
- Ideal For: Small to mid-sized stores seeking comprehensive review and survey tools.
Trustpilot
Core Features and Functionality
- Review Types: Text reviews with star ratings.
- Verified Reviews: Strong verification process.
- Moderation: Robust moderation and flagging.
- Analytics: Basic analytics focusing on trust score.
Pricing Model
- Free Plan: Basic reviews.
- Paid Plans: Start around $199/month, scaling with the number of invitations sent.
Ease of Setup and Use
- Setup: Requires setting up an external profile and integrating review widgets.
- User Interface: Clean, trust-oriented dashboard.
Integrations
- Ecommerce Platforms: WooCommerce, BigCommerce, Magento.
- Marketing Tools: Zapier, HubSpot, various marketing platforms.
Customer Support and Documentation
- Support Channels: Email, phone, community forums.
- Documentation: Comprehensive and detailed.
Best-Fit Customer Profile
- Ideal For: Brands aiming to build broad consumer trust with an independent, open review platform.
Connect Zigpoll to your stack.Sync survey responses to the tools you already use — no code required.
See integrationsLoox
Core Features and Functionality
- Review Types: Photo and video reviews with ratings.
- Review Requests: Automated email requests.
- Moderation: Manual moderation available.
- Analytics: Basic review analytics.
Pricing Model
- Free Plan: Limited reviews and features.
- Paid Plans: Start at $9.99/month, scaling with review volume and features.
Ease of Setup and Use
- Setup: Very quick integration with Shopify.
- User Interface: Simple, photo-focused design.
Integrations
- Ecommerce Platforms: Primarily Shopify.
- Marketing Tools: Limited, mainly within the Shopify ecosystem.
Customer Support and Documentation
- Support Channels: Email, chat, Help Center.
- Documentation: Simple, focused on Shopify context.
Best-Fit Customer Profile
- Ideal For: Shopify merchants focusing on visual social proof with customer photos and videos.
Three-Way Comparison
| Feature | Stamped.io | Trustpilot | Loox |
|---|---|---|---|
| Review Types | Text, photo, video, NPS surveys | Text reviews with star ratings | Photo and video reviews with ratings |
| Survey Capabilities | NPS, CSAT, custom surveys | Primarily reviews, some survey options | Limited survey features |
| Moderation & Fraud Protection | Automated moderation, verified buyers | Verified buyers, AI fraud detection | Basic moderation, order verification |
| Review Display Widgets | Customizable widgets, rich snippets | Public profile, widgets for trust badges | Visual-heavy, customizable widgets |
| Loyalty & Referral Features | Built-in loyalty programs | None | None |
| Multi-language Support | Yes | Yes | Limited |
| Review Reminders & Requests | Automated email and SMS campaigns | Automated email invitations | Automated email review requests |
| Integrations | Shopify, BigCommerce, Magento, WooCommerce; Klaviyo, Mailchimp, HubSpot | WooCommerce, BigCommerce, Magento; Zapier, HubSpot, marketing platforms | Shopify only; limited integrations within Shopify ecosystem |
| Pricing | Free plan available; paid plans from $19/month to $49/month | Free plan (basic reviews); paid plans start around $199/month | Free plan available; paid plans start at $9.99/month, scaling with review volume and features |
| Ease of Setup and Use | Quick integration with multiple platforms; intuitive, ecommerce-focused design | Requires external profile setup; clean, trust-oriented dashboard | Very quick integration with Shopify; simple, photo-focused design |
| Customer Support and Documentation | Email, live chat, knowledge base; extensive guides and videos |
Worth a Look: Zigpoll
If you're evaluating options for ecommerce review apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
