SurveyMonkey and Gojiberry are both survey tools, but they serve different purposes and target audiences. SurveyMonkey is a widely recognized general-purpose survey platform suitable for various survey needs. Gojiberry, on the other hand, is a Shopify app designed specifically for post-purchase attribution and customer polls.

SurveyMonkey

Features

• Survey Creation: Unlimited surveys, forms, and quizzes.
• Question Types: Over 13 common question types, including multiple choice and text box.
• Logic and Piping: Advanced logic features like skip logic, question and answer piping, and randomization.
• Templates: Access to 500+ expert templates and 1,800+ pre-written questions.
• Analysis Tools: Real-time results, charts, and data export options (CSV, XLS, PDF, PPT).
• Integrations: 200+ native integrations, including Slack, HubSpot, and Mailchimp.

Pricing Model

• Free Plan: Limited to 10 questions per survey and 40 responses per survey.
• Standard Monthly: $99/month, includes 1,000 responses per month.
• Advantage: $39/month (billed annually), includes 50,000 responses per year.
• Team Advantage: $30/user/month (starting at 3 users, billed annually), includes 50,000 responses per year.

Pricing details are based on information from SurveyMonkey's official pricing page. (surveymonkey.com)

Pros

• Comprehensive survey design and analysis features.
• Extensive template and question libraries.
• Wide range of integrations.

Cons

• Free plan has significant limitations.
• Pricing can be high for small businesses.

Best-Fit Customer Profile

• Businesses needing versatile survey tools for various purposes.
• Organizations requiring advanced survey logic and analysis.

Gojiberry

Features

• Survey Creation: Unlimited surveys with customizable questions.
• Survey Types: Pre and post-purchase surveys, product quizzes.
• Customization: White-label surveys, customizable survey links and QR codes.
• Multilingual Support: Surveys available in multiple languages.
• Survey Segmentation: Target specific customer segments.
• Customer Support: Dedicated account manager for Plus plan users.

Pricing Model

• Free Plan: Up to 100 responses per month.
• Plus Plan: $30/month (discounted to $15/month for a limited time), includes unlimited responses.

Pricing details are based on information from Gojiberry's official pricing page. (gojiberry.app)

Pros

• Affordable pricing, especially for Shopify users.
• Tailored for post-purchase surveys and customer feedback.
• Easy integration with Shopify.

Cons

• Limited to Shopify users.
• Fewer advanced survey features compared to competitors.

Best-Fit Customer Profile

• Shopify store owners seeking post-purchase feedback.
• Businesses needing simple, cost-effective survey solutions.

Side-by-Side Comparison

Which to Choose

• Choose SurveyMonkey if:

  • You need a versatile survey tool with advanced features.
  • You require a wide range of integrations beyond Shopify.
  • Your business operates on multiple platforms.

• Choose Gojiberry if:

  • You run a Shopify store and need post-purchase feedback.
  • You prefer an affordable, Shopify-native survey solution.
  • You need simple, cost-effective survey tools.

Worth a Look: Zigpoll

If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.