When evaluating NPS survey software for Shopify Plus merchants, it's essential to consider tools that integrate seamlessly with Shopify, offer robust survey capabilities, and provide actionable insights. SurveyMonkey, Grapevine Surveys, and Survicate are three prominent options in this space.
SurveyMonkey
Features
- Survey Creation: Offers unlimited surveys, forms, and quizzes with unlimited questions per survey.
- Response Collection: Provides various collectors, including web links, email invitations, and more.
- Analysis Tools: Includes real-time results, charts, and data export options.
- NPS Surveys: Specifically designed to measure customer loyalty and calculate NPS scores.
Pricing Model
- Basic (Free): Allows up to 10 questions per survey and 25 responses per survey.
- Standard Monthly: Priced at $99 per month, includes 1,000 responses per month.
- Advantage Annual: Priced at $39 per month, billed annually at $468, includes 15,000 responses per year.
- Premier Annual: Priced at $139 per month, billed annually at $1,668, includes 40,000 responses per year.
Note: Additional responses beyond plan limits are billed at $0.15 per response. (surveymonkey.com)
Pros
- Comprehensive Features: Offers a wide range of survey tools suitable for various needs.
- Scalability: Multiple pricing tiers cater to different response volumes.
Cons
- Pricing Complexity: Additional costs for extra responses can add up.
- Learning Curve: Some users find the platform's extensive features overwhelming.
Best-Fit Customer Profile
Ideal for merchants seeking a versatile survey tool with advanced features and scalability.
Grapevine Surveys
Features
- Post-Purchase Surveys: Specifically designed for collecting feedback on the order status page.
- Integration: Seamlessly integrates with Shopify Plus, allowing for easy survey deployment.
- Customization: Offers customizable survey templates tailored for e-commerce.
Pricing Model
- Subscription-Based: Pricing details are available upon request.
Pros
- Shopify Integration: Tailored for Shopify Plus merchants, ensuring smooth integration.
- Focused Feedback: Gathers insights at a critical point in the customer journey.
Cons
- Limited Survey Channels: Primarily focuses on post-purchase feedback, lacking multi-channel survey capabilities.
- Feature Limitations: May not offer as many advanced survey features as other platforms.
Best-Fit Customer Profile
Suitable for merchants looking to gather post-purchase feedback directly from the order status page.
Survicate
Features
- Multi-Channel Surveys: Supports website and in-product surveys, allowing for diverse feedback collection.
- Integration: Integrates with Shopify Plus and other platforms, providing flexibility.
- Customization: Offers customizable survey designs and targeting options.
Pricing Model
- Tiered Pricing: Offers various plans based on response volume and features.
Pros
- Versatility: Collects feedback across multiple touchpoints.
- Flexibility: Integrates with various platforms beyond Shopify Plus.
Cons
- Pricing Transparency: Specific pricing details may require direct inquiry.
- Feature Overlap: Some features may overlap with existing tools, leading to redundancy.
Best-Fit Customer Profile
Ideal for merchants seeking a flexible survey tool that captures feedback across multiple channels.
Three-Way Comparison
| Feature | SurveyMonkey | Grapevine Surveys | Survicate |
|---|---|---|---|
| Survey Creation | Unlimited surveys, forms, and quizzes with unlimited questions per survey. | Customizable post-purchase survey templates. | Multi-channel surveys with customizable designs. |
| Response Collection | Various collectors, including web links and email invitations. | Embedded in Shopify Plus order status page. | Website and in-product surveys with targeting options. |
| Analysis Tools | Real-time results, charts, and data export options. | Basic analytics tailored for e-commerce. | Advanced analytics with integration capabilities. |
| NPS Surveys | Specifically designed to measure customer loyalty and calculate NPS scores. | Focuses on post-purchase feedback; NPS capabilities may be limited. | Supports NPS surveys across multiple channels. |
| Pricing | Free plan with limited features; paid plans starting at $39/month. | Subscription-based pricing; details upon request. | Tiered pricing based on response volume and features. |
| Integrations | Integrates with various platforms; specific Shopify Plus integration details may vary. | Seamless integration with Shopify Plus. | Integrates with Shopify Plus and other platforms. |
| Customer Support | 24/7 email support; extensive documentation. | Support details available upon inquiry. | Support details available upon inquiry. |
| Best-Fit Customer Profile | Merchants seeking a versatile survey tool with advanced features and scalability. | Merchants looking to gather post-purchase feedback directly from the order status page. | Merchants seeking a flexible survey tool that captures feedback across multiple channels. |
Situational Recommendations
For Merchants Seeking Versatility: If you require a comprehensive survey tool with advanced features and scalability, SurveyMonkey is a strong candidate.
For Post-Purchase Feedback: If your focus is on collecting feedback immediately after purchase, Grapevine Surveys offers a tailored solution integrated within the Shopify Plus order status page.�
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
