When evaluating NPS survey software, it's essential to consider tools that align with your business needs. SurveyMonkey, SatisMeter, and ReConvert are three platforms that cater to different aspects of customer feedback collection.
SurveyMonkey
SurveyMonkey is a widely recognized general-purpose survey platform that enables users to create and distribute surveys across various channels.
Core Features and Functionality
- Survey Creation: Offers customizable surveys with multiple question types, including NPS, CSAT, and market research questions.
- Distribution: Distributes surveys via email, web links, social media, and embedded on websites.
- Analytics: Provides data analysis tools, reporting, and visualization features.
Pricing Model
- Free Version: Allows basic survey creation with limited features.
- Paid Plans: Start at approximately $25 per user per month, offering advanced features and higher response limits.
Ease of Setup and Use
- Setup: User-friendly interface with drag-and-drop survey builder.
- Usability: Intuitive design suitable for users with varying technical expertise.
Integrations
- CRM and Marketing Tools: Integrates with platforms like Salesforce, HubSpot, and Mailchimp.
- Data Analysis: Supports integration with tools like Microsoft Excel for advanced data analysis.
Customer Support and Documentation
- Support Channels: Offers email support, live chat (for higher tiers), and an extensive resource center with tutorials, webinars, and community forums.
- Documentation: Comprehensive guides and FAQs available online.
Best-Fit Customer Profile
- Ideal For: Businesses needing versatile survey options beyond just NPS or CSAT, including market research or internal feedback.
SatisMeter
SatisMeter is an in-product survey tool focused on Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys triggered by user events.
Core Features and Functionality
- Survey Types: Specializes in NPS and CSAT surveys.
- Event-Based Triggers: Surveys are triggered by user actions within the product.
- Integration: Native integration with Shopify for seamless feedback collection.
Pricing Model
- Plans: Start at $49 per month for 300 responses, with higher tiers for increased response volumes.
Ease of Setup and Use
- Setup: Quick installation with minimal configuration required.
- Usability: Designed for ease of use within e-commerce platforms.
Integrations
- E-commerce Platforms: Native integration with Shopify.
- Customer Messaging: Integrates with platforms like Intercom and Zendesk.
Customer Support and Documentation
- Support Channels: Provides email support and a knowledge base focused on product usage.
- Documentation: Offers onboarding assistance and resources for effective survey implementation.
Best-Fit Customer Profile
- Ideal For: E-commerce businesses focused on measuring NPS and CSAT within their store or product, seeking quick, event-triggered surveys integrated with Shopify.
Measure satisfaction and loyalty.Run NPS, CSAT, and CES surveys your customers actually answer.
Get started freeReConvert
ReConvert is a Shopify thank-you page builder that includes survey widgets and upsell tools.
Core Features and Functionality
- Thank-You Page Builder: Customizes post-purchase pages to enhance customer experience.
- Survey Widgets: Incorporates NPS and CSAT surveys directly on the thank-you page.
- Upsell Tools: Offers post-purchase upsell and cross-sell opportunities.
Pricing Model
- Plans: Pricing details are available on ReConvert's website.
Ease of Setup and Use
- Setup: Easy integration with Shopify; no coding required.
- Usability: Drag-and-drop interface for designing thank-you pages.
Integrations
- E-commerce Platform: Native integration with Shopify.
- Marketing Tools: Integrates with email marketing platforms like Klaviyo and Mailchimp.
Customer Support and Documentation
- Support Channels: Offers email support and a knowledge base.
- Documentation: Provides guides for setting up and optimizing thank-you pages.
Best-Fit Customer Profile
- Ideal For: Shopify store owners looking to enhance post-purchase customer engagement through customized thank-you pages with integrated surveys and upsell opportunities.
Three-Way Comparison
| Feature | SurveyMonkey | SatisMeter | ReConvert |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES, custom surveys | NPS, CSAT | NPS, CSAT (via thank-you page) |
| Event-Based Triggers | No | Yes (native support) | Yes (post-purchase page) |
| E-commerce Integration | Via Zapier/custom API | Native app for Shopify | Native integration with Shopify |
| Pricing | Free version; paid plans start at $25 per user per month | Plans start at $49 per month for 300 responses | Pricing details available on ReConvert's website |
| Ease of Use | User-friendly interface with drag-and-drop survey builder | Easy, designed for e-commerce | Easy integration with Shopify; drag-and-drop interface |
| Customer Support | Email support, live chat (for higher tiers), extensive resource center | Email support, knowledge base | Email support, knowledge base |
| Best For | Businesses needing versatile survey options beyond just NPS or CSAT | E-commerce businesses focused on measuring NPS and CSAT within their store |
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
