SurveyMonkey and Simplesat are both survey tools designed to collect customer feedback, but they cater to different needs and audiences. SurveyMonkey is a widely recognized general-purpose survey platform suitable for various industries, including retail businesses. Simplesat, on the other hand, specializes in customer satisfaction surveys, particularly for managed service providers (MSPs) and service teams.
SurveyMonkey
Features
- Survey Creation: Unlimited surveys, forms, and quizzes with unlimited questions per survey.
- Response Collection: Multiple collectors, including web links, email invitations, and social media.
- Analysis Tools: Real-time results, charts, and data export options (CSV, XLS, PDF, PPT).
- Customization: Custom themes, question logic (skip logic, randomization), and branding options.
- Integrations: Over 200 native integrations, including Slack, HubSpot, and Mailchimp.
Pricing Model
- Basic (Free): Limited to 10 questions per survey and 25 responses per survey.
- Standard Monthly: $99/month; includes 1,000 responses per month.
- Advantage Annual: $39/month (billed annually at $468); includes 15,000 responses per year.
- Premier Annual: $139/month (billed annually at $1,668); includes 40,000 responses per year.
Additional responses are billed at $0.15 each. (surveymonkey.com)
Pros
- Comprehensive Features: Offers a wide range of survey tools suitable for various needs.
- Scalability: Flexible pricing plans accommodate different response volumes.
- User-Friendly: Intuitive interface with AI-powered survey creation.
Cons
- Cost: Higher-tier plans can be expensive for small businesses.
- Overkill for Simple Surveys: May offer more features than necessary for basic feedback needs.
Best-Fit Customer Profile
- Retail Businesses: Ideal for those needing versatile survey tools for customer feedback, market research, and employee engagement.
Simplesat
Features
- Survey Creation: One-click CSAT, CES, and NPS surveys tailored for service teams.
- Response Collection: Automated survey requests post-interaction; integrates with support platforms.
- Analysis Tools: Real-time feedback tracking, trend analysis, and reporting.
- Customization: Branded surveys with customizable questions and response options.
- Integrations: Integrates with platforms like Zendesk, Freshdesk, and Intercom.
Pricing Model
- Standard: Fixed monthly fee; includes basic features and limited responses.
- Pro: Higher monthly fee; includes advanced features and increased response limits.
- Elite: Highest monthly fee; includes all features with the highest response limits.
- Enterprise: Custom pricing; tailored solutions for large organizations.
Specific pricing details are available upon request. (help.simplesat.io)
Pros
- Specialized Focus: Designed specifically for service teams seeking customer satisfaction insights.
- Ease of Use: Quick setup with minimal configuration required.
- Integration: Seamless integration with popular support platforms.
Cons
- Limited Scope: Not suitable for businesses needing a broad range of survey types.
- Pricing Transparency: Lack of publicly available pricing information.
Best-Fit Customer Profile
- Service Teams: Ideal for MSPs and service-oriented businesses focused on measuring customer satisfaction post-interaction.
Side-by-Side Comparison
| Feature | SurveyMonkey | Simplesat |
|---|---|---|
| Survey Types | Unlimited surveys, forms, quizzes | CSAT, CES, NPS surveys |
| Response Collection | Web links, email invitations, social media, embedded surveys | Automated post-interaction surveys via integrations |
| Analysis Tools | Real-time results, charts, data export (CSV, XLS, PDF, PPT) | Real-time feedback tracking, trend analysis, reporting |
| Customization | Custom themes, question logic, branding options | Branded surveys, customizable questions and response options |
| Integrations | 200+ native integrations (e.g., Slack, HubSpot, Mailchimp) | Integrates with Zendesk, Freshdesk, Intercom |
| Pricing Model | Free plan; paid plans starting at $99/month with response limits | Fixed monthly fees; specific pricing upon request |
| Best-Fit Customer Profile | Retail businesses needing versatile survey tools for various feedback needs | Service teams (MSPs, support teams) focused on post-interaction customer satisfaction |
Which to Choose
SurveyMonkey: Best for retail businesses requiring a versatile survey tool capable of handling various feedback needs, including customer satisfaction, market research, and employee engagement.
Simplesat: Ideal for service teams, such as MSPs and support departments, seeking a specialized tool to measure customer satisfaction immediately after service interactions.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look.
