Table of Contents
SurveySparrow and Asklayer are customer feedback platforms tailored for retail businesses. SurveySparrow offers an omnichannel conversational survey and customer experience platform, while Asklayer provides a Shopify micro-survey and on-site feedback app at multiple touchpoints.
SurveySparrow
Features
- Omnichannel Surveys: Conduct surveys across various channels, including email, web, and mobile.
- Conversational UI: Engage customers with interactive, chat-like surveys.
- Advanced Question Types: Utilize a variety of question formats to gather detailed insights.
- Branching Logic: Create dynamic surveys that adapt based on user responses.
- Integrations: Connect with platforms like Slack, HubSpot, and Zendesk.
- Analytics and Reporting: Access real-time data and customizable reports.
Pricing Model
- Free Plan: Offers 75 responses per quarter.
- Basic Plan: Approximately $19 per month for 2,500 responses.
- Starter Plan: Approximately $39 per month for 15,000 responses.
- Business Plan: Approximately $79 per month for 36,000 responses.
- Enterprise Plan: Custom pricing for large enterprises with advanced needs.
Note: Pricing is subject to change; refer to SurveySparrow's official pricing page for the most current information.
Pros
- User-Friendly Interface: Intuitive design suitable for non-technical users.
- Versatile Survey Channels: Reach customers through multiple platforms.
- Comprehensive Analytics: Gain actionable insights from detailed reports.
Cons
- Limited Free Responses: Free plan offers only 75 responses per quarter.
- Pricing Tiers: Higher-tier plans may be costly for small businesses.
Best-Fit Customer Profile
Ideal for retail businesses seeking a versatile survey tool with a conversational interface and multiple channel support.
Asklayer
Features
- Shopify Integration: Seamlessly integrates with Shopify stores.
- Micro-Surveys: Deploy short, targeted surveys at various touchpoints.
- Post-Purchase Surveys: Collect feedback immediately after purchase.
- Link and Email Surveys: Share surveys via direct links or email campaigns.
- Popup Surveys: Engage visitors with on-site popups.
- Branching Logic: Customize survey paths based on responses.
- Advanced Targeting: Target specific pages and user segments.
- Analytics and Reporting: Access detailed charts and reports.
Pricing Model
- Free Plan: Offers 25 responses per month.
- Basic Plan: Approximately $29 per month for 200 responses.
- Standard Plan: Approximately $59 per month for 1,000 responses.
- Pro Plan: Approximately $149 per month for 3,000 responses.
- Plus & Multi-Site Plan: Approximately $299 per month for unlimited responses across up to 5 sites.
Note: Pricing is subject to change; refer to Asklayer's official pricing page for the most current information.
Pros
- Shopify Focused: Tailored for Shopify store owners.
- Multiple Survey Channels: Engage customers through various methods.
- Advanced Targeting: Reach specific customer segments effectively.
Cons
- Shopify Dependency: Primarily designed for Shopify users.
- Limited Free Responses: Free plan offers only 25 responses per month.
Best-Fit Customer Profile
Ideal for retail businesses using Shopify, seeking targeted feedback through micro-surveys at multiple touchpoints.
Add Zigpoll to your store in 5 minutes.No-code post-purchase, exit-intent & on-site surveys built for Shopify.
Add to ShopifySide-by-Side Comparison
| Feature | SurveySparrow | Asklayer |
|---|---|---|
| Survey Channels | Email, web, mobile | Post-purchase, link, email, popup |
| Integrations | Slack, HubSpot, Zendesk, and more | Shopify |
| Branching Logic | Yes | Yes |
| Advanced Targeting | Yes | Yes |
| Analytics & Reporting | Real-time data and customizable reports | Detailed charts and reports |
| Free Plan | 75 responses per quarter | 25 responses per month |
| Starting Paid Plan | Approximately $19 per month for 2,500 responses | Approximately $29 per month for 200 responses |
| Best-Fit Customer | Retail businesses seeking versatile surveys across multiple channels | Shopify store owners needing targeted feedback through micro-surveys at various touchpoints |
Which to Choose
- SurveySparrow: Choose if you need a versatile survey tool with a conversational interface and support for multiple channels.
- Asklayer: Opt for Asklayer if you're a Shopify store owner seeking targeted feedback through micro-surveys at various touchpoints.
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look.
