When evaluating survey tools for your Shopify store, it's essential to consider how each platform aligns with your specific needs. SurveySparrow and Delighted are two prominent options, each offering unique features and benefits.
SurveySparrow vs Delighted: Core Features and Functionality
SurveySparrow is an omnichannel conversational survey and customer experience (CX) platform that enables businesses to create engaging, chat-like surveys across various channels, including email, SMS, and web links. Its key features include a survey builder with multiple question types, advanced reporting and analytics, and multi-channel distribution. SurveySparrow also offers integrations with platforms like Slack, Google Sheets, Airtable, Google Calendar, and HubSpot. (stackreaction.com)
Delighted, on the other hand, is a straightforward survey tool focused on measuring customer satisfaction through NPS, CSAT, and CES surveys via email and SMS. It provides customizable templates, automated survey distribution, and basic reporting capabilities. Delighted integrates with platforms such as Slack, Google Sheets, Airtable, Google Calendar, and HubSpot. (stackreaction.com)
Pricing and Value
SurveySparrow offers a free plan with limited features, while its paid plans start at approximately $19 per month for 2,500 annual responses and one user. Higher-tier plans, which include additional features and higher response limits, may require contacting sales for pricing details. (formbricks.com)
Delighted's pricing starts at $17 per month for 5,000 responses, with higher tiers offering more responses and features. However, it's important to note that Delighted has announced plans to shut down in June 2026, which may impact its long-term viability. (surveysparrow.com)
Ease of Setup and Use
SurveySparrow is known for its user-friendly interface and intuitive survey creation process. However, some users have reported challenges with rearranging text fields and occasional slow page loading. (joinsecret.com)
Delighted is praised for its simplicity and ease of use, making it accessible for users without extensive technical expertise. Its straightforward setup process allows businesses to quickly implement and distribute surveys. (exafol.com)
Integrations
Both SurveySparrow and Delighted offer integrations with popular platforms like Slack, Google Sheets, Airtable, Google Calendar, and HubSpot. SurveySparrow also provides integrations with Microsoft Excel, Microsoft Teams, Zoom, and Twilio, offering a broader range of connectivity options. (stackreaction.com)
Customer Support and Documentation
SurveySparrow provides customer support through email, live chat, and a knowledge base. Training options include documentation, webinars, live online sessions, and in-person training. Some users have reported slow response times and vague answers from customer support, which could be a concern for businesses requiring prompt assistance. (joinsecret.com)
Delighted offers customer support via email, live chat, and a knowledge base. Training options include documentation, webinars, live online sessions, and in-person training. Users have praised Delighted's customer support for its responsiveness and helpfulness. (exafol.com)
Best-Fit Customer Profile
SurveySparrow is well-suited for businesses seeking a versatile survey platform with advanced features, multi-channel distribution, and a conversational survey experience. Its scalability makes it suitable for small to large enterprises across various industries.
Delighted is ideal for businesses focused on measuring customer satisfaction through NPS, CSAT, and CES surveys. Its simplicity and ease of use make it suitable for small to medium-sized businesses, particularly those in the e-commerce sector. However, with Delighted's planned shutdown in June 2026, businesses may need to consider alternative solutions in the near future. (surveysparrow.com)
Comparison Table
| Feature | SurveySparrow | Delighted |
|---|---|---|
| Survey Types | NPS, CSAT, CES, Custom Surveys | NPS, CSAT, CES |
| Survey Distribution | Email, SMS, Web Links | Email, SMS |
| Integrations | Slack, Google Sheets, Airtable, Google Calendar, HubSpot, Microsoft Excel, Microsoft Teams, Zoom, Twilio | Slack, Google Sheets, Airtable, Google Calendar, HubSpot |
| Pricing | Free Plan; Paid Plans from ~$19/month for 2,500 annual responses and one user | Starts at $17/month for 5,000 responses; Higher tiers available |
| Ease of Use | User-friendly interface; Some users report issues with text field arrangement and page loading | Simple setup; Praised for ease of use |
| Customer Support | Email, Live Chat, Knowledge Base; Some reports of slow response times and vague answers | Email, Live Chat, Knowledge Base; Praised for responsiveness |
| Best-Fit Customer Profile | Businesses seeking versatile survey platform with advanced features and multi-channel distribution | Businesses focused on measuring customer satisfaction through NPS, CSAT, and CES surveys; Note: Planned shutdown in June 2026 |
Which to Choose?
SurveySparrow: If you're looking for a comprehensive survey platform with advanced features, multi-channel distribution, and a conversational survey experience, SurveySparrow is a strong choice. Its scalability and versatility make it suitable for businesses of various sizes and industries.
Delighted: If your primary focus is on measuring customer satisfaction through NPS, CSAT, and CES surveys, and you're a small to medium-sized business in the e-commerce sector, Delighted may have been a suitable option. However, with its planned shutdown in June 2026, it's advisable to consider alternative solutions like SurveySparrow to ensure continuity in your customer feedback initiatives.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing tailored solutions for e-commerce businesses seeking to gather customer feedback effectively.
