SurveySparrow and Gojiberry are tools designed to collect customer feedback for SaaS companies. SurveySparrow offers an omnichannel conversational survey and customer experience platform, while Gojiberry provides a Shopify survey app focused on post-purchase attribution and customer polls.
SurveySparrow
Core Features and Functionality
SurveySparrow enables the creation of conversational surveys across multiple channels, including email, web, and mobile. It supports advanced question types, logic branching, and automation workflows. The platform offers integrations with various tools like Slack, HubSpot, and Zendesk.
Pricing Model
SurveySparrow offers several pricing tiers:
- Basic: Approximately $19 per month for up to 2,500 responses and 1 user.
- Starter: Approximately $39 per month for up to 15,000 responses and 1 user.
- Business: Approximately $79 per month for up to 50,000 responses and 3 users.
- Professional: Approximately $249 per month for up to 100,000 responses and 5 users.
Pricing details are available on their pricing page.
Ease of Setup and Use
SurveySparrow provides a user-friendly interface with a drag-and-drop survey builder. However, some users have reported challenges with survey design flexibility and alignment issues.
Integrations
SurveySparrow integrates with platforms like Slack, HubSpot, Mailchimp, ActiveCampaign, Freshdesk, Intercom, and Zendesk. It also offers over 5,000 integrations through Zapier and integrates with Google Sheets.
Customer Support and Documentation
SurveySparrow offers 24x5 email support for lower-tier plans and 24x5 chat support for higher-tier plans. Documentation includes a help center and knowledge base.
Best-Fit Customer Profile
SurveySparrow is suitable for small to mid-sized SaaS companies seeking an omnichannel survey platform with advanced features and integrations.
Gojiberry
Core Features and Functionality
Gojiberry is a Shopify survey app that focuses on post-purchase attribution and customer polls. It allows the creation of customizable surveys, supports survey links and QR codes, and offers unlimited survey creation. The platform provides white-label support on higher-tier plans.
Pricing Model
Gojiberry offers the following pricing tiers:
- Free: Up to 100 responses per month.
- Starter: $9 per month for up to 200 responses.
- Growth: $23 per month for up to 500 responses.
- Premium: $90 per month for unlimited responses.
Pricing details are available on their pricing page.
Ease of Setup and Use
Gojiberry is designed for easy integration with Shopify, offering a straightforward setup process. The user interface is intuitive, catering to users without technical expertise.
Integrations
Gojiberry integrates seamlessly with Shopify, leveraging its ecosystem for survey deployment and data collection.
Customer Support and Documentation
Gojiberry provides customer support through email and offers documentation via their website.
Best-Fit Customer Profile
Gojiberry is ideal for Shopify-based SaaS companies looking for a simple, cost-effective solution for post-purchase surveys and customer feedback.
Side-by-Side Comparison
| Feature | SurveySparrow | Gojiberry |
|---|---|---|
| Survey Channels | Email, web, mobile | Shopify platform |
| Survey Types | Conversational surveys, CX surveys | Post-purchase surveys, customer polls |
| Response Limits | Varies by plan (up to 100,000 responses) | Varies by plan (up to unlimited responses) |
| Integrations | Slack, HubSpot, Mailchimp, ActiveCampaign, Freshdesk, Intercom, Zendesk, Zapier, Google Sheets | Shopify |
| Pricing | Starts at approximately $19 per month | Starts at $9 per month |
| Free Tier | Yes, with limited features | Yes, up to 100 responses per month |
| White-Label Support | Available on higher-tier plans | Available on Premium plan |
| Ideal for | Small to mid-sized SaaS companies seeking an omnichannel survey platform | Shopify-based SaaS companies needing a simple post-purchase survey tool |
Which to Choose
SurveySparrow: Choose SurveySparrow if you require an omnichannel survey platform with advanced features and integrations, and if your SaaS company operates across multiple channels beyond Shopify.
Gojiberry: Opt for Gojiberry if your SaaS company is primarily based on Shopify and you need a straightforward, cost-effective solution for post-purchase surveys and customer feedback.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look.
